Consultancy for the Development of Policy Recommendations on Enhanced Access to Emergency Services in Jamaica.....
Huntington Beach, CA Computer Aided Dispatch Replacement Support. Winbourne is assisting Huntington Beach, CA.....
Winbourne Consulting Attended the Recent NENA Standards and Best Practices Conference.....
The Maine FirstNet team, supported by Winbourne Consulting, on behalf of Tilson Technology......
Winbourne Consulting has been selected by Madison County, NY to evaluate the potential.....
Winbourne Consulting recently completed the business case for the plan and implementation of a back-up site.....
The Annual Atlantic Partners EMS Seminar goal is to provide additional education to the most dedicated emergency medical service personnel, hospital staff and firefighters from Maine and New England. This annual event was held from November 11th -16th at the luxurious Samoset Resort in Rockport. The Seminar provided pre-conference courses, over 100 continuing education classes and co-sponsored several one day conferences including ones from the Maine Ambulance Association, the Maine Committee on Trauma, and the Maine Cardiovascular Health Council. It also sponsored an exhibition area featuring over 25 vendors; provided enjoyable evening events and offered a unique opportunity to network with colleagues from the New England area.
Attendees of the 35th annual Atlantic Partners Emergency Management Services (APEMS) Conference were treated to a meet-and-great appearance and keynote presentation by Randolph Mantooth from the 1970’s TV show Emergency! Back in the heyday of Emergency!, the idea of a firefighter also being trained to provide emergency medical care to victims was revolutionary. Mr. Mantooth was never a fully trained paramedic, but he participated in enough informal training during his preparation for Emergency! that he developed a healthy respect for the work of the real EMS professionals. Mr. Mantooth tours the country in support of the “Pioneers of Paramedicine” project. More information on this project can be found at www.Pioneersofparamedicine.com.
If, as an industry, we could promote just half a dozen technology capabilities that improve the ability to locate citizens quickly when they dial 9-1-1, for first responders to know where they’re going and to identify where their colleagues are during an incident; what would they be? This was the $100 Million question at the recent Public Safety Communications Research (PSCR) Research and Development (R&D) Location Based Services (LBS) summit at the National Institute of Standards and Technology (NIST) labs in Boulder, CO held October 21 and 22, 2015. Approximately 80 people gathered for this LBS summit, which was a follow-on meeting to the original LBS summit in Nov 2013. The first meeting resulted in the publication of the LBS R&D Roadmap, which was used as a guide in discussing industry trends and possibilities.
Winbourne Consulting, along with representatives from 5 states, FirstNet, 16 various Public Safety entities and representatives, from various “industry” organizations attended this meeting. The diversity of this group led to many lively discussions as the merits of promoting any of the 80+ specific gaps identified as barriers to reaching the objective of enabling public safety with the most accurate location information possible were debated.
The City of Virginia Beach kicked off its Integrated Public Safety (IPS) project at the Virginia Beach convention center on September 29th and 30th. The event featured six two hour sessions with keynote speakers from all levels of the City of Virginia Beach management team including city manager, CIO, police, fire and EMS chiefs, as well as Motorola upper management staff. Winbourne consulting worked hand-in-hand with the city and Motorola to orchestrate the event that provided an opportunity for all city employees, including dispatch, police, fire and EMS personnel to listen to the keynote speakers and view a demonstration of Motorola’s PremierOne CAD, Mobile and RMS product lines. The primary objective of the conference was to share the city’s vision of an integrated Public Safety solution to the City of Virginia Beach police, fire, EMS and dispatch staff. Andrew Reece, Winbourne Consulting’s President, was one of the keynote speakers that delivered a message of coordination, cooperation and integration.
Motorola provided the City of Virginia Beach a fully functioning demo system utilizing 7 large screens and a well versed demo team. The demo sessions showcased call-taker, dispatcher, police and fire mobile as well as the integrated Police Records Management System. The fully integrated solution provided a first-hand view of the product to the attendees.
The kickoff conference attendees were fully engaged and were provided a concise message of the effort needed to move to the new software platform. The city and Motorola keynote speakers highlighted a common message of team-work and cooperation between the city departments and Motorola. This message was instrumental in solidifying the vision of a fully integrated solution that will be implemented with the help of the participants over a two year period. While every keynote speaker stressed the need for cooperation they also talked about the need to embrace the changes in process flow, policies and procedures associated with moving to the new solution. The message also included an admittance that every project of this magnitude will have problems and issues, but unlike many previous projects, the city and the vendor have created a management oversight group designed to work through these by involving both parties in order to insure a quick resolution. This proactive approach between the city and the vendor highlights a new era of cooperation and level of problem resolution that is refreshing to see in the Public Safety Industry
In July 2015 the Colorado Department of Public Safety (CDPS), Division of Criminal Justice (DCJ), selected Winbourne Consulting to provide assistance with the facilitation and strategic guidance for a Body-Worn Camera Study Group to meet and collect data to determine best practices regarding the utilization of body worn cameras for law enforcement. The State of Colorado legislature established the study group to research policies and best practices on the use of body-worn cameras by law enforcement officers and to recommend policies to be adopted by law enforcement agencies on the use of such cameras. The group will also recommend enforcement mechanisms for the public when a policy is not followed. The group is to submit its recommendations in a report to specified committees of the general assembly by March 1, 2016.
Winbourne Consulting was asked to assist the Las Vegas Metro Police Department (LVMPD) to assist in the analysis of the many responses they received for their NG9-1-1 CPE RFP; our assistance was needed immediately, given the short turnaround on the project. Winbourne Consulting very quickly formed a team of subject matter experts in NG9-1-1 CPE and arrived onsite to guide, advise, and evaluate the Department’s requirements and the responses to the RFP. This evaluation included onsite presentations from the top vendors, as well as analysis of their best and final offers. Within 2 months of initial outreach from LVMPD to Winbourne Consulting, a winning vendor was selected and contract negotiations had commenced. These negotiations, also assisted by Winbourne Consulting, have led to a successful contract execution; implementation of the new solution is now planned.
"Winbourne Consulting provided a level of expertise in NG911 CPE that was critical to our success in evaluating both our needs and the best vendor to meet those needs. Their experience in selection and implementation provided the perspective we needed to prepare for skilled negotiations. They have been very responsive during tight timeframes. Their guidance and patience with answering questions from all of our team members, from dispatcher to chief financial officer, have been invaluable to gaining project buy-in at all levels."
-Denise Kee, Director, LVMPD Communication Center
Winbourne Consulting is involved in the implementation of the NG911 system for the State of Connecticut’s 106 PSAPs, working closing with the Prime contractor. Our team has been involved in managing the deployment of the ESInet components on the State’s Public Safety Data Network, providing Subject Matter Expertise in this exciting project.
Winbourne Consulting provides program management for Ada County’s CAD/Mobile/RMS/FBR/JMS solution.
Winbourne Consulting is providing program management services for Ada County, Idaho during its implementation of TriTech’s Inform Suite of products. The program was initiated by the Ada County Sheriff’s Office and includes four law enforcement agencies, five fire departments and districts and countywide EMS services. CAD / Mobile is on schedule to cutover in November with RMS / FBR to follow in March 2016. JMS will be implemented in concert with the State’s Tyler Odyssey project in February 2016. Winbourne Consulting is also leading the County’s effort to develop a public safety technology governance plan that provides a cohesive and unified approach for change management, configuration management and lifecycle support for the new suite of products and future shared public safety technologies.
Winbourne Consulting has been providing resources to the City of New York’s Emergency Communications Transformation Project (ECTP) since 2004. ECTP is a consolidation of NYPD and FDNY Communications Centers in tow fully redundant, load balanced Call Centers. PSAC 1 was completed in 2009 and PSAC 2 is currently in the final stages of construction and is scheduled for “First Call” in June of 2016. Winbourne consultants have filled QA/PM, SME and Staff Augmentation roles in the areas of 9-1-1 telephony, facilities, Logging and Recording, Radio, CAD, Facilities and Public Safety Communications Operations.
NYC’s 9-1-1 system handles over 11 million calls per year including over 1.6 million Fire and Medical Calls.
Winbourne Consulting provides Program Management services to the City of Virginia Beach to upgrade their Public Safety Information Technology infrastructure.
Winbourne Consulting is assisting the City of Virginia Beach in implementing their Integrated Public Safety project by providing Program Management and Subject Matter Expert resources. The goals of the project are to:
Winbourne Consulting is pleased to have assisted the City of Virginia Beach in the selection of Motorola Systems Premiere One Computer Aided Dispatch and Records Management System in response to the City’s RFP #ITAS-14-0038 for an Integrated Public Safety System. As part of this engagement, Winbourne assisted the City in developing detailed business and technical requirements and specifications, drafting the RFP, evaluating the vendor responses, conducting vendor demonstrations, and negotiations. We are currently preparing to assist the City in providing project management and quality assurance services for the implementation of the selected system.
In March 2015, the Government of Chile (GOC) via its Undersecretariat of Telecommunications of Chile (SUBTEL) retained Winbourne Consulting, LLC to assist them in developing the design for the National Emergency Network NEN) in Chile. The project was funded through a grant from the US Trade and Development Agency (USTDA).
Winbourne Consulting completed the design phase of the project in January 2015. SUBTEL approved the design and is reviewing implementation and financing options. The National Emergency Network will be contracted by SUBTEL and operated by ONEMI, the national disaster management agency.
Focus: Critical Key Infrastructure-Command, Control and Emergency Communications
The Chilean government acknowledged that the communication systems and plans that existed at the time clearly failed, leaving the agency initially unable to communicate with the impacted area. The systems in place before the earthquake were not built to a standard that would withstand an event of that magnitude.
Communication systems failures limited the ability of the central government to assist impacted communities and NGOs to coordinate their mass care resources. This system failure also limited the ability of the government to communicate tsunami warnings and delayed the response because the government did not know the areas impacted and the needs of local governments.
Based on the requirements of the Terms of Reference (TOR), Winbourne Consulting researched all current emergency services providers’ network systems, operations and administrative and regulatory procedures; ascertain weaknesses and identify improvements needed. Our team compiled sufficient data to determine the requirements to establish a more robust and redundant national emergency network that will serve all appropriate emergency agencies and citizens in a more advanced and efficient manner, both for day-to-day operations and during disaster response operations.
Lisa Madden, ENP Joins Winbourne Consulting. We are pleased to announce the addition of Lisa Madden to the Winbourne Consulting team. Lisa joins us as the Director of NG9-1-1 and FirstNet. Lisa spent over 10 years with Intrado, where she was involved in various NG911, telematics, and telecommunications projects. Lisa will be responsible for Business Development and management of Winbourne Consulting projects in the NG9-1-1 and FirstNet areas. She will also provide Subject Matter Expertise to many of our projects including several active projects. Lisa earned her ENP certification in 2013, and continues to be active in local and national NENA events. Lisa can be reached at email@example.com or 207-756-9989 (mobile).
Tilson Technology, Portland ME to assist with the State of Maine’s FirstNet project. Specifically, Winbourne Consulting is providing Subject Matter Expertise to assist the ConnectME Authority in administering the State and Local Implementation Grant Program. Some of the assistance to be provided include: looking at the importance of collaborating with all aspects of the Public Safety community as Stakeholders in this program, identifying the issues the State might encounter with this eventual implementation, and assisting in Maine’s FirstNet Consultation process. This important project is picking up steam and ConnectME will participate in an upcoming Regional FirstNet meeting in cooperation with the other New England states, as well as sponsoring a presence at the upcoming Maine NENA and MEMA annual conferences. We are excited to be part of this national project to improve communication among First Responders.
Winbourne Consulting has been awarded a contract to provide Fairfax County, VA with Information Technology Staff Augmentation services for various County Departments including Fairfax County Public Schools (FCPS). This award is for Winbourne to provide the County with various IT Staff Expertise and Subject Matter Experts to augment their current staff, on an as needed basis and as requested by the County. Award categories include Systems Analysts, Systems Engineers, Project management Specialists, General Management Analysts, and others. Winbourne has provided expertise in many of the software and hardware platforms in use by the County.
Chilean National Emergency Network
The Winbourne Consulting team working to design the Chilean National Emergency Network presented our final report to the Ministry of Transportation Telecommunications’ Undersecretariat of Telecommunications (SUBTEL) in Santiago on January 15th. The National Emergency Network (NEN) project was funded through a grant from the US Trade and Development Agency (USTDA).
The NEN design which approved by SUBTEL is a highly redundant solution that will provide disaster management and other first responders with a secure means to communicate during a major disaster as well as on a daily, routine basis.
The origins for this project is founded in the 2010 Chile earthquake that occurred off the coast of central Chile on Saturday, 27 February 2010, having a magnitude of 8.8 on the moment magnitude scale, with intense shaking lasting for about three minutes. The earthquake triggered a tsunami which devastated several coastal towns in south-central Chile. This event ranked as the sixth largest earthquake ever to be recorded by a seismograph. It was felt strongly in six Chilean regions (from Valparaíso in the north to Araucanía in the south), that together make up about 80 percent of the country's population. By most standards, the earthquake was a catastrophe for Chile. The economic losses totaled $30 Billion USD or 17% of the GDP of the country. Yet only 521 fatalities have been confirmed, with 56 people missing and presumed dead in the tsunami.
SUBTEL approved the design and is reviewing implementation and financing options. The National Emergency Network will be contracted by SUBTEL and operated by ONEMI, the national disaster management agency.
Winbourne Consulting Starts New Project in India
Winbourne Consulting working to design the Next Generation 9-1-1 (NG9-1-1) in the Ahmedabad-Gandhinagar region of the state of Gujarat in western India. The project includes the design of the regional Emergency Services IP Network (ESINet), upgrades to the police fire and emergency medical Control Rooms or Public Safety Answering Points and Location Based Services of locating emergency callers. The regional project is the pilot for the eventual rollout throughout the state. Winbourne Consulting is a subcontractor to Optimal Solutions and Technology, Ltd. (www.ostglobal.com). The OST team is working for the Gujarat State Police Department and the Gujarat Home Department as the primary client. Our firm has worked with OST on several public safety communications projects in India since 2009.
The current task is to conduct an “As-Is and To-Be Study Regarding NG911” for the Ahmedabad/Gandhinagar region of Gujarat. The project will develop the technical architecture and operational framework, an implementation plan for Emergency Services Internet Protocol (IP) Network (ESINet), Public Safety Answering Points (PSAP), and the Location Based Services (LBS) network for the Gandhinagar/Ahmedabad Region. Our team will prepare a high-level implementation plan. The plan will identify resource requirements, milestones, activities and a schedule for implementing the elements that are the focus of this Study for the Gandhinagar/Ahmedabad Region. We will also develop the capital (CAPEX )and operating (OPEX) cost estimates for the new systems. The final Preliminary Project Report will be delivered to the Gujarat government in April 2015.
Winbourne Consulting provides technology and management consulting services to help government agencies and private sector corporations accomplish their goals. We work on technology, business and operational issues, identify problem areas, and partner with our clients to plan and implement effective solutions.
Consultancy for the Development of Policy Recommendations on Enhanced Access to Emergency Services in Jamaica...
Huntington Beach, CA Computer Aided Dispatch Replacement Support. Winbourne is assisting Huntington Beach, CA...
Winbourne Consulting was selected by Westminster, CO to provide subject matter expertise and assistance in replacing its...
Winbourne presented an actionable phased consolidation approach to the City of Poughkeepsie, NY with a public...
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