Consultancy for the Development of Policy Recommendations on Enhanced Access to Emergency Services in Jamaica.....
Huntington Beach, CA Computer Aided Dispatch Replacement Support. Winbourne is assisting Huntington Beach, CA.....
Winbourne Consulting Attended the Recent NENA Standards and Best Practices Conference.....
The Maine FirstNet team, supported by Winbourne Consulting, on behalf of Tilson Technology......
Winbourne Consulting has been selected by Madison County, NY to evaluate the potential.....
Winbourne Consulting recently completed the business case for the plan and implementation of a back-up site.....
The Maine FirstNet team, supported by Winbourne Consulting, on behalf of Tilson Technology, spent a week in early December touring the great State of Maine, visiting with regional 9-1-1 leaders to discuss the current and future impacts of FirstNet. The team discussed the impact the public safety broadband network could have on communications in remote parts of the state, and the considerations from which the 9-1-1 centers might benefit in planning technology and operational changes in the future. These sessions were generally well-attended, and will be expanded to include additional public safety agencies in the future.
On November 1, 2018, Winbourne Consulting and World Vision International held a workshop in Jakarta Indonesia for reviewing our Recommendations for Jakarta’s 112 Call Center. The workshop was attended by over 50 people representing 30 city agencies.
Winbourne Consulting recently completed the business case for the plan and implementation of a back-up site for the City of Virginia Beach ECCS (Emergency Communications and Citizen Services) Operations. ECCS includes both the 911 PSAP Dispatch Center as well as the city’s 311 Call Center. The project included defining the requirements as well as preparing budgetary estimates as the basis for the City’s capital funding review.
Winbourne Consulting has been selected by Madison County, NY to evaluate the potential for a regional emergency communications solution for Madison County and neighboring Onondaga County, NY. This project will commence in January with an evaluation of critical emergency communications components of each center.
Winbourne Consulting is providing Project Management Services to the Wichita Kansas Police Department in support of its implementation of a new Records Management System. As part of this project, Winbourne will provide Best Practice recommendations regarding business processes and system configuration, quality assurance, monitoring and controlling, and implementation project management support services.
Winbourne is assisting a major Southeastern United States jurisdiction with the selection of a state of the art Commercial off-the-shelf Computer Aided Dispatch (CAD) and CAD Mobile systems. Winbourne is currently providing Subject Matter Expertise and Project Management to all aspects of the jurisdiction’s Request for Proposal process including development of the RFP, vendor evaluation and contract negotiations.
Winbourne Consulting recently facilitated a series of workshops in Jamaica covering access to Emergency Services. The workshops included attendees from local telecommunication providers and Ministerial level government stakeholders to discuss and refine a vision and recommendations related to improvements in the country’s delivery of access to emergency services. Among topics covered were emergency communications Ownership, Governance, Operations/Standards, Personnel/Training, Funding and Technologies.
Lisa Madden, Vice President of Vice President, NG911, FirstNet attended the iCERT Annual Meeting on Oct 5th in Melbourne, Florida. Lisa’s observations from the meeting are below under the Public Safety News Section.
”Winbourne Consulting sincerely thanks George Rice for his many years of iCERT leadership, and looks forward to the evolution of iCERT under Kim Scovill’s guidance and direction.
Winbourne Consulting mourns the loss of our friend and colleague Jack P. Hart, from Rhinebeck, NY who recently passed away after a short illness. Jack was a very talented and passionate radio consultant. He was also a wonderful friend to many of us here at Winbourne Consulting and will be greatly missed.
Winbourne Consulting has been selected by Irvine, CA to provide program management and subject matter expertise consulting services associated with the City’s replacement of its legacy computer-aided-dispatch (CAD), records management system (RMS), and mobile software systems.
Winbourne Consulting is assisting Virginia Beach and the Hampton Roads region in preparing for its migration from legacy, circuit-switched 9-1-1 with limited interoperability to a Next Generation 9-1-1 (NG9-1-1) regional system built on a standards-based Emergency Services IP [Internet Protocol] Network (ESInet) that will enable seamless interoperability across the region. In addition, we are assisting the city in modernizing its Customer Premise Equipment (CPE) and Customer Relationship Management (CRM) software.
Lisa Madden, Vice President of Vice President, NG911, FirstNet will be attending the iCERT Annual meeting on Oct 5th in Melbourne, FL. Winbourne Consulting will meeting fellow iCERT members on advancing emergency response technology across the US and the world.
Julie Heimkes, Winbourne Consulting LLC, was elected to the APCO International Editorial Committee for the 2018-2019 year. The Editorial Committee assists APCO and Naylor Association Solutions in producing the quarterly PCS magazine. Julie stated “I am excited to serve on this committee as the magazine is a critical part of keeping the APCO membership informed and educated on critical issues and topics.”
Julie was also elected for a second year to the APCO International Member & Chapter Services Committee which supports the membership by keeping chapters informed of membership initiatives and Association programs. During the recent conference in Las Vegas the committee hosted a New Attendee event that was a great way for new attendees to network and find out how to get the most out of the conference.
Zdravko Zdravkov, Southeast Asia Director, Winbourne Consulting, recently spoke at an Investment Forum in Ho Chi Minh City that was focused on the City’s implementation of a Smart City Strategy. Winbourne Consulting is leading Ho Chi Minh City’s efforts to develop an Integrated Emergency Communications Systems (IECS) which is at the core of their Smart City solution. His presentation covered the costs and benefits of having an IECS and its role in their Smart City initiative.
Winbourne Consulting would like to thank all of the many attendees who stopped by our booth to say hello or to inquire about how Winbourne would be able to assist them.
The winners for our APCO 2018 daily “Echo Show” Drawing” were:
Marana Arizona, Police Department
New York State Police
Troop ”C” Zone III Headquarters
Lisa Madden, Winbourne Vice President, NG911, FirstNet will be attending the NY State 911 Coordinators Association Fall Conference in late September.
As part of its International Public Safety Communications Practice, Winbourne Consulting recently met with the Thai Royal Police at their Emergency Communications Center in Bangkok. As part of that visit, Jeff Winbourne also visited the Thai National EMS Call Center and the Bangkok Emergency Medical Services Call Center.
Winbourne Consulting is providing design support for the City of Manassas’ Public infrastructure Safety Headquarters Facility through the city’s architect – HOK. The contract is through the architects – HOK.
Winbourne Consulting was selected by Westminster, CO to provide subject matter expertise and assistance in replacing its legacy Record Management System. Westminster Police Department’s plan is to replace its current RMS and perhaps its CAD system with an integrated CAD/RMS system that supports the current and future operational needs of the Department. Winbourne will assist the WestminsterPD in developing a detailed Needs Assessment report, Functional and Technical Requirements, Scope Development, RFP Publication, Evaluation Support, and CAD/RMS System Implementation services.
Winbourne Consulting is assisting the city of Virginia Beach in the implementation of its Body Worn Camera and In Car Camera systems for the Virginia Beach Police Department. In addition to providing subject matter expertise to the Department, Winbourne is also assisting the city in developing an Information Technology architecture for managing digital evidence that incorporates the city’s available network infrastructure. As part of the phased approach, the initial group of officers has been equipped with BWCs. Additionally, Winbourne Consulting provided business architect and quality assurance oversight for the configuration, testing, training, and operationalizing of the complete system, including technical support and input into policies and procedures.
Winbourne Consulting is assisting Fayette County, Georgia and its vendor Carbyne in the implementation of the Carbyne NG911 Ecosystem. As part of the initial phases of implementation Winbourne is helping the county to understand the operational and technical changes that will be driven by the new system. Winbourne is involved in identifying the best practices for training call takers, and engaging citizens, in new video, location, and chat services as well as assisting the agency in fully identifying all operational changes for a PSAP that will “see” (i.e. view all the additional IOT data available) the emergencies for the first time, as will be possible with the Carbyne solution. Fayette County and Carbyne were recently prominently featured in an article in State Scoop titled: Piece by Piece, Next Generation 911 Is Coming. To read the full article visit: https://statescoop.com/piece-by-piece-next-generation-911-is-coming
Winbourne Consulting LLC. Announces Partnership With Carbyne. The new partnership will kick off in Fayette County, GA, where Carbyne recently completed a successful pilot evaluation which led to their selection as a provider of NG911 call handling services. Winbourne Consulting is providing project management, change management, and implementation services for Carbyne’s customer, Fayette County, GA, as they migrate toward video, enhanced location services, and NG9-1-1 call answering ecosystem. To view the press release go to:https://www.prnewswire.com/news-releases/winbourne-consulting-llc-announces-partnership-with-carbyne-the-next-gen-911-platform-for-the-digital-age-685826301.html
Winbourne Consulting attended the annual National NENA conference in mid-June in Nashville, TN. This year’s conference was a forum for many technology and operational discussions, with a special emphasis on location accuracy. The catch phrase “if Uber can find me, why can’t 9-1-1” was widely used to put the emphasis on the challenges with identifying a dispatchable address, especially in an urban and/or indoor location. Apple and RapidSOS announced a partnership to work toward a better outcome for the environments where traditional location determination methods have not been accurate, and this announcement, along with many relevant sessions, provided an opportunity to keep up-to-date on the many exciting developments in the public safety industry.
Winbourne Consulting was pleased to participate in the iCERT hosted reception for the NASNA (National Association for State 911 Administrators) attendees on the Saturday prior to NENA. The reception was a great opportunity for the state 911 administrators to speak informally with the nation’s leaders in 9-1-1.
On June 4, 2018, our team presented an actionable phased consolidation approach to the City of Poughkeepsie, NY with a public hearing attended by the City Mayor and the City Council. In November 2017, Winbourne Consulting began a feasibility study regarding potential consolidation of the City of Poughkeepsie NY and Dutchess County 9-1-1 centers. The presentation was televised to the citizens, and Winbourne Consulting responded to numerous questions from the Councilmembers, and then followed up with an addendum to the Final Findings and Recommendations Report reflecting the comments. This consolidation feasibility project was then officially deemed “complete”. Following is a link to an article covering the meeting https://www.midhudsonnews.com/News/2018/June/05/Pok_911_consol-05Jun18.html
Winbourne Consulting is performing a detailed operational and technical assessment of the Dakota Communications Center in Rosemount, MN. Winbourne will perform an Operational Efficiencies Assessment, to include evaluating current processes, procedures, policies, call volume, workload, QA practices, etc., against industry standards, and make recommendations for improvement with attention to industry standards. We will also assess the Center’s technology infrastructure and assist in developing a technology roadmap.
Durango and LaPlata County have hired Winbourne to develop a strategy for effective delivery of public safety services using the best combination of software and hardware technology, vendor relationships and staff resources. Winbourne will assess Durango's current technology architecture and operational strategic initiatives, and develop detailed gap analysis findings and recommendations.
Lisa Madden from Winbourne Consulting gave a presentation at the Maine NENA Conference on May 2nd in Portland, Maine, on behalf of FirstNetME. Lisa presented an update of FirstNet activities and what this means to Maine’s first responders.
Winbourne Consulting participated in an IWCE sponsored seminar WEBINAR 1: NG911: How Do We Pay for This?
Funding for new technology is never easy, especially at the local-government level, which is where the budgets for most 911 and PSAP systems reside. Gain insights on the status of proposed federal legislation and state initiatives to deploy NG911, as well as whether any potential synergies may exist with FirstNet or smart-community initiatives.
Winbourne Consulting attended the 2018 Spring Wisconsin NENA/APCO Conference in Wisconsin Dells on May 7th and 8th.
City of Hanoi delegation meets with Winbourne Consulting. Based on the ongoing positive results from the Winbourne input into the City of Ho Chi Minh’s (Vietnam’s largest city) effort on how to upgrade their emergency communications as part of a smart city project, the City of Hanoi Vice Mayor and his technology and Smart City experts recently met with Winbourne Consulting. The Winbourne team reviewed the implementation and operations of public safety communications in large North American cities and lessons learned on other S. E Asian public safety communications projects. Hanoi recently has committed to deploying Smart City technologies in transportation and Public Safety in their region.
Winbourne Consulting attended the New York State 911 Coordinators Conference May 15-17 in Buffalo, NY.
Winbourne Consulting attended the Louisiana NENA/APCO Symposium in Marksville, LA, April 16-18. Lisa Madden and Chris Robbins from Winbourne Consulting gave a presentation on “PSAP Call Center Efficiencies, Financial Analysis Findings and Recommendations”. The presentation was attended by between 45 and 50 attendees. There was significant interest generated based on the successful projects in which Winbourne Consulting has been involved. The projects’ goal were to identify missing 9-1-1 surcharge revenue and reducing expenses from the 9-1-1 service provider bills with the goal to positively impact a PSAP’s bottom line.
Elko County, NV has applied for an NG911 funding grant based upon a recently completed analysis by Winbourne Consulting on steps to improving their 9-1-1 service. For more Information, visit https://elkodaily.com/news/local/elko-county-pursues-grant-for-updating/article_4f95dc87-c237-5248-b3ad-6d2efc36418d.html
Julie Heimkes from Winbourne Consulting gave a presentation on “Improving PSAP Interoperability with CAD-to-CAD” at the Minnesota Public Safety Communications Conference held on April 23-25th. The conference is sponsored by the Minnesota Department of Public Safety Emergency Communication Networks (ECN). The ECN division is committed to protecting communicates through activities that promote and support prevention, preparedness, response, recovery, education and enforcement.
Ms Heimkes’s presentation included a report on the recent study that Winbourne did for the Metropolitan Emergency Services Board, which covers the PSAPs located within the Minneapolis/St. Paul area. The results of the study concluded that a regional CAD-to-CAD system would greatly benefit area PSAPs and all PSAPs surveyed were in support of the proposal.
The presentation was attended by between 30 to 40 attendees. As a group they were very interested in the benefits of a statewide system so all PSAPs in Minnesota could take advantage of a CAD-to-CAD system. In many areas of rural Minnesota, a CAD-to-CAD system would improve officer safety because quite often the back-up officer to a critical scene comes from another agency or jurisdiction.
Winbourne Consulting in its role as Program Manager assisted the City of Virginia Beach (CVB) in its successful transition to live operations on their new PremierOne™ CAD/Mobile system. The City’s dispatch center uses 32 workstations to support their customer agencies; Police, Fire, EMS and Sheriff. Simultaneously, these four agencies went live on the new mobile solution with 450 units deployed in total. The implementation also included 16 interfaces to other systems.
Winbourne Consulting provided Program Management and Subject Matter Support for the Integrated Public Safety (IPS) Project, which includes modernization of the City’s Public Safety application infrastructure: CAD, Mobile, Law Enforcement RMS, Field Based Reporting, Fire RMS, Integrated Workforce Management, e-Ticketing, and an Operational Data Store Data Warehouse. Additionally, Winbourne provided the City IT strategic planning, technical architecture, operational requirements and RFP solicitation development, procurement support, vendor contract negotiations, and implementation project management and business and system analytical support for all aspects of the IPS Project.
Winbourne Consulting has been contracted by Bellevue, Washington to provide consulting services to perform a Feasibility Study of body-worn and dashboard camera systems for the Bellevue Police Department (BPD). The intent of this study is to develop a solid basis of understanding regarding the financial, policy, and personnel impacts before deciding to move forward with possible implementation.
The Westminster, Colorado Police Department has selected Winbourne Consulting to assist them in the acquisition of a CAD/RMS system. The contract includes needs assessment, RFP development, evaluation and scoring process, and contract negotiations.
Winbourne Consulting will be participating in the upcoming Louisiana NENA APCO Symposium April 16 – 18, 2018 in Marksville, LA.
In addition to sponsoring a booth at this Symposium, Winbourne Consulting will present, on Tuesday, April 17th, the work we have done for a number of 9-1-1 centers in the state. The presentation will review:
For more information on the Louisiana NENA APCO event, please visit: http://www.louisiananena.org/symposium.asp
Tom Klaban from Winbourne Consulting gave a presentation on “Improving PSAP/Public Safety Operations via CAD to CAD/PSAP to PSAP Connectivity” at the annual CALNENA conference at the Hyatt Regency La Jolla, CA Thursday, March 1st.
The presentation was well received by the attendees who remarked that they had a much better understanding of all of the benefits that interoperability provides for the participating PSAPs. They learned that not only can PSAPs share incident information and resources, but they could have the ability to utilize all of the NG911 information available to PSAPs such as burglar and fire alarms, panic buttons, car telematics, smart phone information including medical and location, social media information, etc. The CAD-to-CAD integration could also be the first step to mitigating cyber-attacks because the interoperability software typically have the ability to provide a better view into malicious and abandoned calls, and identify potential network and server breaches.
Chatham County/Savannah, GA Dispatch Center Assessment – Chatham County has engaged Winbourne Consulting to complete a consolidated dispatch center assessment including governance structure, administration, operations, policies/procedures and technology systems.
United States Trade & Development Agency and Ho Chi Minh City sign Grant Agreement for Winbourne Consulting to Provide Technical Assistance to Ho Chi Minh City for an Integrated Emergency Communications System.
Winbourne Consulting, LLC congratulates the USTDA and Ho Chi Minh City’s Department of Information and Communications on signing the grant agreement for Technical Assistance for Ho Chi Minh City Viet Nam for Developing an Integrated and Unified emergency Response Center in Ho Chi Minh City for 2016 – 2020 and after 2020. As the project’s Technical Assistance partner, Winbourne Consulting is looking forward to starting the project and assisting the City in implementing an integrated emergency communications solution. The project will bring a unique combination of Smart City and emergency communications technology and improved services to the people of the City and its first responder agencies. Representatives of the Ho Chi Minh City Department of Information and Communications and United States Trade & Development Agency sign the Grant Agreement in Ho Chi Minh City on January 25, 2018.
Bossier Sheriff’s Office, LA – The Bossier Sheriff’s Office has extended their contract with Winbourne Consulting to assist them with the implementation of a CAD/RMS/JMS and Business Intelligence System. We previously assisted the Bossier Sheriff’s Office in the development of the CAD/RMS/JMS/BI RFP and the RFP scoring and evaluation process.
Winbourne Consulting attended the NENA Standards and Best Practices Conference in Orlando, Florida, January 15-18; where industry leaders gathered to discuss the most critical topics in 9-1-1. For further information on this important conference see NG-9-1-1 Conference in our January Newsletter.
Winbourne Consulting provides technology and management consulting services to help government agencies and private sector corporations accomplish their goals. We work on technology, business and operational issues, identify problem areas, and partner with our clients to plan and implement effective solutions.
Consultancy for the Development of Policy Recommendations on Enhanced Access to Emergency Services in Jamaica...
Huntington Beach, CA Computer Aided Dispatch Replacement Support. Winbourne is assisting Huntington Beach, CA...
Winbourne Consulting was selected by Westminster, CO to provide subject matter expertise and assistance in replacing its...
Winbourne presented an actionable phased consolidation approach to the City of Poughkeepsie, NY with a public...
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