April 2018 Newsletter

April 2018

Winbourne Consulting offers a full range of public safety services, including strategic planning, systems integration, specifications development, solution acquisition, and implementation project management and quality assurance.

Our Areas of Expertise encompass all segments of Public Safety, including:

  • PSAP Consolidation
  • NextGen/911 Strategic Planning and Implementation
  • Public Safety Communications and Telephony
  • Public Safety Applications and Systems Requirements and Implementation Support
  • Mission Critical Facilities Design and Fit-Out
  • 311 Call Centers and Implementation
  • PSAP Staffing and Operations Analysis

Our Clients include city, county, state, and federal agencies located throughout the United States and the world, as well as countries in Europe, the Middle East, Asia, the Caribbean, and South America.


We are interested in your thoughts on the newsletter topics. To share them with us, please visit our blog or follow us on Twitter.


For more information about our services and solutions, visit our website or follow us on LinkedIn.

Interoperability and Integration

Benefits & Challenges of Sharing Information


One of the many challenges facing public safety agencies today, particularly PSAPs, is the increasing requirement to share information among various public safety data bases as well as the ability to receive and disseminate data from a variety of external, non-public safety sources. There is a growing emphasis on the inclusion of this data into the the information that is provided to public safety respondents, as this external information can have very positive effects on situational awareness, resource deployment and public relations.


For example, utilizing the new NG911 networks can simplify data interoperability between Computer Aided Dispatch (CAD), police records, fire records, medical systems and courts systems. The NG911 standards are also designed to allow external data integration with text, video, smartphone, cameras, alarm, car telematic, panic button, imbedded chips, shot spotter and other data sources; as well as the exchange of data between schools, hospitals, utilities and businesses. This type of integration can be used by PSAPs to reduce response time to incidents, as well as provide critical data about people and situations. For example, a heart attack patient’s information can be shared with the first responders, the receiving hospital, and emergency room doctors prior to the patient’s arrival at the hospital. Alarm information, such as a fire at a business, can be electronically transferred to CAD and create an incident with all the information necessary to dispatch fire apparatus without any call-taking activity. These types of data integrations can reduce response time and increase response effectiveness while providing more timely information to first responders.


Integration between police records, fire records, EMS, jail and court systems can also streamline processes allowing first responders, police officers, fire fighters and paramedics to complete reports faster and more effectively. This report information can then be more readily available for dispatch. With human resources being such a critical commodity within a public safety agency, anything that can help personnel be more effective, safe, and efficient can be critical to response time and citizen safety.


The smart-city initiatives across the country are further proof that information sharing and social media content needs to be addressed in order to provide the necessary services to the public. The smart-city initiatives such as smart traffic lights and cameras, are an example of how valuable this information can be to first responders. Integrating traffic lights, cameras, and traffic conditions into a PSAP can have an immediate benefit of helping CAD systems to route first responders to the incident faster than ever before, and integrating cameras can provide situational awareness instantly, which helps first responders make relevant decisions prior to arriving at the scene.


Another aspect of the need for expanded interoperability is the social media aspect that is related to smart-city projects. Many of these projects are designed to harness the situational awareness of the public to better respond to situations and incidents. In today’s environment, smartphones and social media are utilized in ways never imagined. While public safety professionals and current software solutions are often outdated, the public is demanding the utilization of this public information. It is no longer possible to run systems that are ten or in some cases twenty years old, as these systems aren’t capable of supporting social media, texting, video or integration with other systems. While these systems were sufficient in the 1990’s or early 2000’s, they no longer meet today’s needs.


One of the challenges is that such interoperability requires that public safety agencies secure their networks and that policies, procedures and security measures are in place to ensure that system vulnerability to hackers is minimized. Once the systems are electronically and physically secured, the many benefits of integrating external information into the PSAP environment can be realized. These external sources of information can have very positive effects on situational awareness, resource deployment and public relations.


In order to fully secure a public safety system, an analysis and evaluation of all of the potential security breaches must be completed. Once all of the security threats are identified, the appropriate electronic and physical security can be implemented. During the electronic and physical security implementation, policies and procedures need to be developed to provide guidance and disciplinary actions in case of a security breach.


While the public safety community must be vigilant and improve network and data security; the need for advanced systems, integration and social media are here to stay. Public safety agencies need to embrace these new and emerging technologies as part of their effort to serve the public.


Winbourne Consulting provides analysis, evaluation and subject-matter expertise on inter-operability, systems integration, NG911 implementation, physical and electronic security, as well as provides guidance on policies and procedures.


Winbourne Consulting, LLC has assisted numerous agencies in their consolidation efforts as well as state and regional NG9-1-1 planning and deployment efforts. This assistance has run the gamut from Consolidation Studies to RFP Development and Evaluations, to developing Governance Requirements to Implementation Assistance. For more information, please contact us at info@w-llc.com.


(1) Henry John Kaiser (May 9, 1882 – August 24, 1967) was an American industrialist who became known as the father of modern American shipbuilding.


Winbourne Happenings


Winbourne Consulting attended the Louisiana NENA/APCO Symposium in Marksville, LA, April 16-18. Lisa Madden and Chris Robbins from Winbourne Consulting gave a presentation on “PSAP Call Center Efficiencies, Financial Analysis Findings and Recommendations”. The presentation was attended by between 45 and 50 attendees. There was significant interest generated based on the successful projects in which Winbourne Consulting has been involved. The projects’ goal were to identify missing 9-1-1 surcharge revenue and reducing expenses from the 9-1-1 service provider bills with the goal to positively impact a PSAP’s bottom line.


Elko County, NV has applied for an NG911 funding grant based upon a recently completed analysis by Winbourne Consulting on steps to improving their 9-1-1 service. For more Information, visit https://elkodaily.com/news/local/elko-county-pursues-grant-for-updating/article_4f95dc87-c237-5248-b3ad-6d2efc36418d.html


Emergency Communication Networks

A Division of the Minnesota Department of Public Safety


Julie Heimkes from Winbourne Consulting gave a presentation on “Improving PSAP Interoperability with CAD-to-CAD” at the Minnesota Public Safety Communications Conference held on April 23-25th. The conference is sponsored by the Minnesota Department of Public Safety Emergency Communication Networks (ECN). The ECN division is committed to protecting communicates through activities that promote and support prevention, preparedness, response, recovery, education and enforcement.


Ms Heimkes’s presentation included a report on the recent study that Winbourne did for the Metropolitan Emergency Services Board, which covers the PSAPs located within the Minneapolis/St. Paul area. The results of the study concluded that a regional CAD-to-CAD system would greatly benefit area PSAPs and all PSAPs surveyed were in support of the proposal.


The presentation was attended by between 30 to 40 attendees. As a group they were very interested in the benefits of a statewide system so all PSAPs in Minnesota could take advantage of a CAD-to-CAD system. In many areas of rural Minnesota, a CAD-to-CAD system would improve officer safety because quite often the back-up officer to a critical scene comes from another agency or jurisdiction.


Public Safety News


An organization has been formed to help facilitate communication between FirstNet users and the FirstNet organization called FirstNet Users. This represents an important step in establishing effective communications during the on-going implementation of FirstNet on a national basis. For additional information, you can view the following articles about the establishment of this group.

https://statescoop.com/firstnet-association-forms-to-encourage-first-responder-participation or http://urgentcomm.com/public-safety-broadbandfirstnet/public-safety-communications-veterans-launch-firstnet-association


Industry Events


May 1-2, 2018 | Arlington, VA

This annual event provides a forum for technology experts, policy leaders, industry partners, wireless service providers and public safety professionals to discuss timely issues affecting the deployment of the FirstNet nationwide public safety broadband network. http://broadbandsummit.apcointl.org/


In this one-day event, take a look into the vast array of the Internet of Life Saving Things that interface with public safety operations, including smart devices, applications, smart cities, disaster relief, virtual reality, artificial intelligence, GIS, LMR, enhanced PTT over LTE, enhanced location services, cloud computing and cyber security. https://www.eiseverywhere.com/ereg/newreg.php?eventid=327059&discountcode=ADV1



The IACP has hosted the annual Technology Conference (formerly the LEIM Conference) since April 1977. Now in its 42nd year, the Technology Conference provides training, professional development, and a national forum for law enforcement executives, operational managers, and technology and research staff to share best practices and lessons learned on a broad array of new and emerging technologies. A Call for Presentations will open shortly for the 42nd Annual Technology Conference, which will convene in Providence, Rhode Island on May 21-23, 2018. More information can be found here. http://www.theiacp.org/Tech-Conference


June 11 - 13, 2018 | Henderson, NV

Fire-Rescue Med is the conference for fire-based EMS leaders, including new and aspiring chiefs, providing education and training on hiring and retaining EMTs, public and private integration challenges, embracing technology, billing for services, illness prevention programs and more. On the exhibit floor, attendees meet face-to-face with the vendors that provide critical products and services to the EMS community. https://www.iafc.org/events/event/2018/06/11/default-calendar/fire-rescue-med


NENA 2018 is the can’t-miss event for today’s 9-1-1 professional who wants to stay ahead of the curve and gain practical skills and knowledge that yield immediate results. NENA's annual conference equips you with great ideas for overcoming the obstacles you and your team face every day, provides you with expert insights about what the future holds for 9-1-1, and prepares you to take the next step in your career. But that's not all. NENA 2018 delivers unparalleled opportunities for you to connect with your peers and discover how they're addressing the same challenges you're facing. http://www.nena.org/page/nena2018


APCO 2018 is the premier event for public safety communications officials, from frontline telecommunicators to comm center managers to public safety communications equipment and services vendors. Registration opens April 2, 2018. https://www.apco2018.org/


August 8 - 11, 2018 | Kay Bailey Hutchison Convention Center | Dallas, TX

Each summer, thousands of the most prominent fire and emergency service leaders from across North America and around the globe come to FRI to learn, network and collaborate together.


FRI education covers all areas of the emergency service:

  • Navigating the political environment
  • Managing change
  • Ethical leadership
  • EMS issues
  • Career development
  • And more


FRI attracts hundreds of exhibitors to showcase the newest fire service innovations in apparatus, technology, equipment, gear and more. If you're a fire/EMS chief, chief officer or company officer - this is YOUR conference for leadership education. http://www.iafc.org/events/event/2018/08/08/default-calendar/fire-rescue-international

Articles of Interest


FCC Plans Online Filing System for State Emergency Alert Plans

To address problems in the nation's Emergency Alert System, the Federal Communications Commission has issued rules to modernize record keeping on alerts and reduce recurring filing burdens on State Emergency Communications Committees. Creating an online Alert Reporting System that standardizes the format and terminology of state EAS plan filings, federal officials can "more easily review and identify gaps in the EAS architectures, detect problems, and take measures to address these shortcomings," the FCC order said. https://gcn.com/articles/2018/04/11/fcc-online-alert-plan-filing.aspx?admgarea=TC_STATELOCAL



Who’s Guarding the LTE Data?

With the First Responder Network Authority (FirstNet) beginning to officially announce its first subscribers, FirstNet officials and public-safety users on that network need to think about the data they are collecting and transmitting and how to store, protect and analyze it. https://www.rrmediagroup.com/Features/FeaturesDetails/FID/822



MGT Act Can Fund Agencies' Move To The Cloud

Although cloud computing is revolutionizing business across all industries and transforming the way hosted services are delivered, government agencies have been slower to move off their legacy systems and into the cloud. The passage of the Modernizing Government Technology Act (MGT Act), which will allow federal agencies to tap into funds to update their legacy IT systems, will help agencies migrate these systems to the cloud.


While this particular act deals with the federal government, it certainly indicates a wave of the future as it applies to Public Safety Organizations. https://govcloudinsider.com/articles/2018/03/12/mgt-act-cloud-migration.aspx



NIST Releases Initial List of 17 Devices Certified For Use On FirstNet System

Devices from Apple, Samsung, Sonim Technologies and Netgear are on the initial list of certified devices that public-safety users can use on the FirstNet broadband system being deployed by AT&T, according to the National Institute of Standards and Technology (NIST). http://urgentcomm.com/ntiafirstnet/nist-releases-initial-list-17-devices-certified-use-firstnet-system