August 2014 Newsletter

August 2014

Winbourne Consulting offers a full range of public safety services, including strategic planning, systems integration, specifications development, solution acquisition, and implementation project management and quality assurance.


Our Areas of Expertise encompass all segments of Public Safety, including:

  • PSAP Consolidation
  • NextGen/911 Strategic Planning and Implementation
  • Public Safety Communications and Telephony
  • Public Safety Applications and Systems Requirements and Implementation Support
  • Mission Critical Facilities Design and Fit-Out
  • 311 Call Centers and Implementation
  • PSAP Staffing and Operations Analysis


Our Clients include city, county, state, and federal agencies located throughout the United States and the world, as well as countries in Europe, the Middle East, Asia, the Caribbean, and South America.


For more information about our services and solutions, visit our website at:

Report from Chile


In our May Newsletter, we announced our new contract for designing the National Emergency Network for Chile. Since that time, we have gained an understanding of the vision and objectives of our clients: Subtel-the Ministry of Telecommunications and Transport, and ONEMI or the National Office of Emergency of the Interior Ministry, Chile’s equivalent to FEMA. The contract is funded by a grant from the US Trade & Development Agency (USTDA). We have developed an appreciation for the unique geographical challenges to deploying a national network solution in Chile. We have also developed an appreciation for the beauty of the country and for the many different people we have worked with on the project from across Chile.


The National Emergency Network or NEN will be a complete, multilayer, diverse, and redundant nationwide communications network. The NEN is intended to use on a daily basis for communications between ONEMI’s national Emergency Operations Center, ONEMI regional offices, regional and municipal governments, the Army and other first responders, as well as for regional and national emergencies, focusing on naturally occurring events like earthquakes and tsunamis. It may be the first nationwide network of its kind, worldwide.

The network will enhance the communications between the national EOC, regional EOCs, thousands of earthquake monitor—“Mercalli monitors”. The NEN will also connect to siren systems and other early warning systems to national and regional EOCs, improving the ability of ONEMI and other responding agencies to inform the public of impeding disasters such as a Tsunami.


Activity Update


During May and June our team, composed of Winbourne Consulting and Astro Systems members, traveled throughout the country to gather information and to gain an understanding of the communications requirements of the regional emergency responders. During this time, we traveled to the following locations:


Santiago is the nation’s capital and home to over 8 million residents. Subtel and ONEMI’s headquarters are located in the city. Our local site visits in Santiago have included the ONEMI national Emergency Operations Center (shown in the photo). We have also met with representatives of the Bomberos (firefighters). The fire department or Bomberos is a totally volunteer organization throughout Chile. We have visited fire houses and met with leadership staff in the Santiago region.


We have also met with representatives of the Chilean Army. The Army is a key first responder for earthquakes and other natural disasters in Chile and has keen interests in the national emergency communications network.


Arica is the most northern city in Chile. It is the capital of Arica Province, one of two provinces of Chile's north and is the most recently created region, Arica y Parinacota. During our visit to Arica, we met with representatives of a wide range of organizations to include ONEMI regional staff, Bomberos (firefighters), the Centro Civil or the Community Office Civil Protection and Emergency, which is responsible as the municipal agency providing relief and assistance to citizens prior to and after a disaster strikes, and the provincial Volunteer Civil Defense Organization. Our meetings covered technology, communications centers, operations, emergency notification, disaster related risk issues, and response capabilities.


Antofagasta is a major port in northern Chile and the capital of the Antofagasta Province. While in Antofagasta, we met with a number of regional emergency response agencies. These include, the ONEMI Regional Emergency Office, visited the Regional ONEMI Communications Center (CAT), and the Antofagasta Bomberos Corps.


Puerto Montt is the capital of the Los Lagos Region. In Puerto Montt, our team met with and visited operations centers of the Emergency Medical Attention System (SAMU), Municipality of Puerto Montt, and the regional ONEMI office.


The Los Lagos Region is the home of Chile’s “Lake Region”. The geography of the region is also dominated by mountains, islands and fiords. The geography contributes to the difficult challenges of establishing and maintaining an emergency network that connects all section of the country.


Punta Arenas is the most southern city in Chile. It is the capital of the Region of Magallanes. In Punta Arenas, we met with and visited operations center of the regional ONEMI Office, Regional Center or CAT Regional Early Warning Unit, office of emergency management for the Municipality of Punta Arenas, SEROMI Salud (Public Health agency), SAMU, and the amateur Radio Club.


Challenges of National Geography


The national geography of Chile presents significant challenges to implementing a national emergency communications network infrastructure. Chile is located in the southern half of the southern hemisphere. Essentially, the Andes Mountains create a wall that can block communications. The southern third of the country is, as noted above, mountains, fiords, islands and overall very difficult terrain to install and maintain a communications network.


An example is the use of satellite communications. Chile does not have any nationally owned satellites circling the globe at this time. There were two Air Force satellites that orbited from 1998-2002/3. Since then the government has depended on commercial satellite services for military, emergency and commercial uses. Chile is best served by commercial satellites circling the Earth in a polar orbit. Commercial satellites that could be used for supporting the emergency network typically orbit on an equatorial orbit—covering more customers. Equatorial satellite signals can be blocked by the Andes. In the southern third of Chile, satellite communicates are essential due to the terrain.


Next Steps


Over the next three months, our team will be preparing the technical and functional requirements for the network, assisting Subtel with preparing the RFP documents and assessing the costs and options for Public Private Partnerships to finance, operate and maintain the network.


New Winbourne Projects


Winbourne Consulting has been awarded a contract by Westcom , Iowa. Westcom is a consolidated dispatch center for the cities of Clive, Norwalk, Urbandale and West Des Moines, Iowa and serves 9 different Police, Fire and EMS agencies. The contract is to assist the city in the completion of a needs assessment and the creation of an RFP for the acquisition of a new CAD and Records Management System.


Winbourne Consulting was recently retained by a Fortune 100 firm for Subject Matter Expertise (SME) services to advise on NG9-1-1, ESInet and FirstNet best practices. The Winbourne team was selected due to its expertise in solution vision, market insight, technical acumen and industry leadership. This client joins a growing list of firms looking to Winbourne Consulting for market services expertise and industry insight so as to best serve the Public Safety market.


In addition, our Commercial Client Services Division was contracted in August by a multi-national firm seeking portfolio assessment and advisement services. This firm joins the growing list of commercial entities looking for independent validation and an objective assessment of industry fit, market dynamics and solution readiness. The Winbourne team looks forward to serving the industry as we continue to assist Public Safety entities in navigating the paradigm shift.


Industry Events


APCO 2014


Winbourne Consulting in the Big Easy – APCO 2014 Concludes


This year’s APCO exposition in New Orleans showed how, yet again, an industry can come together as a single voice to champion the betterment of Public Safety and the First Responders who serve us all. Winbourne Consulting was on hand to discuss the many shifting trends facing this market, with a great deal of discussion surrounding both NG9-1-1 and FirstNet held by our team members and visitors to our booth. As we have been strong proponents of aligning the progress and technologies done to date in the NG9-1-1 space with respect to ESInet and network planning with the objectives of FirstNet, many of you came by and shared your insight on this position. We enjoyed hearing from the end-user and vendor community on these topics, as they certainly resonated with the points made by TJ Kennedy during his keynote address.


While there were many standout moments from this year’s Expo, one of the highlights for the Winbourne team was meeting the winners of our raffle who are (hopefully) getting plenty of enjoyment from the Nike Sports watch and Pebble which were drawn on the second day of the Exhibition. Winbourne Consulting’s team and partners thank you all for another great expo, and look forward to seeing you all in our own backyard next year when APCO comes to Washington DC in 2015.



Congratulations to Walt Hardesty of Washington Yuma Combined Communications Center, Colorado and Helen Demel of Skagit 911, Mount Vernon, Washington for winning Winbourne Consulting's prize giveaways at APCO 2014



IAC P 2014 in Orlando on October 25-28, 2014 - The 121st Annual Conference and Exposition

Featuring renowned keynote speakers, forums and technical workshops, and the largest exhibit hall of services in the law enforcement community, the premier event for law enforcement provides thousands of dedicated professionals from across the country and around the world with an exceptional, concentrated forum for learning, collaborating and experiencing new technology. Join delegates from local, state, county, tribal and federal agencies at the IACP Annual Conference and Expo in Orlando, Florida on October 25-28, 2014, as they address law enforcement’s critical issues, advance their knowledge and careers, and equip their operations for the future.


NENA Development Conference

October 5-8 in Orlando, FL


At the NENA Development Conference (formerly TDC/ODC), you have the opportunity to learn, in-depth, about the latest issues facing public safety, collaborate with your peers on documents and standards that will govern the emergency communications landscape of the 21st Century, and contribute to 9-1-1’s long-term ability to overcome (and proactively prevent) the challenges ahead. NDC 2014 is October 5-8 in Orlando, FL.



Emerging Technology Forum

November 4-5, 2014

Embassy Suites Airport

San Francisco


The Emerging Technology Forum is a two-day event created to meet the needs of public safety communications professionals who want an overview of technologies that are on the horizon. The landscape of public safety communications is ever-changing and the Emerging Technology Forum will get you up to speed on what you need to know


Articles of Interest


Ushering 9-1-1 into the Modern Era


For 40 years, 9-1-1 emergency dispatch centers have operated using mostly the same technology and methods: accepting phone calls, getting a description from frantic callers and relaying information by radio to police, firefighters and paramedics. That is about to change, big time. This article provides a high level overview of the challenges that agencies will be facing with implementing NG911 and talks about how Sarasota and Manatee counties are part a six-county Tampa Bay group that is coming together to work on a regional plan.


Ushering 9-1-1 into the Modern Era


Department of Homeland Security’s Science and Technology Directorate Seeks Public Input


The Science and Technology Directorate (S&T), the research and development arm of the Department of Homeland Security (DHS), is in the process of developing a new strategic plan to guide future R&D. As part of that plan, they are developing S&T’s Visionary Goals.


APCO Releases Two Candidate Standards for Public Review and Comment


The Association of Public-Safety Communications Officials (APCO) International released two standards for public review and comment. Candidate APCO ANS 1.116.1-201x, Public Safety Communications Common Status Codes for Data Exchange, will contain a comprehensive list of descriptive terms that can...