August 2016 Newsletter

August 2016

Winbourne Consulting offers a full range of public safety services, including strategic planning, systems integration, specifications development, solution acquisition, and implementation project management and quality assurance.

Our Areas of Expertise encompass all segments of Public Safety, including:

  • PSAP Consolidation
  • NextGen/911 Strategic Planning and Implementation
  • Public Safety Communications and Telephony
  • Public Safety Applications and Systems Requirements and Implementation Support
  • Mission Critical Facilities Design and Fit-Out
  • 311 Call Centers and Implementation
  • PSAP Staffing and Operations Analysis

Our Clients include city, county, state, and federal agencies located throughout the United States and the world, as well as countries in Europe, the Middle East, Asia, the Caribbean, and South America.


We are interested in your thoughts on the newsletter topics. To share them with us, please visit our blog or follow us on Twitter.


For more information about our services and solutions, visit our website or follow us on LinkedIn.

NG911 Implementation Update


The need for NG911 is clearer than ever. In addition to the increased resiliency and survivability of the 911 network, the need for improved location accuracy of a 911 caller increases as the percentage of 911 calls that are wireless has now exceeded 70%, according to the FCC. The public safety industry is strongly aligned to support NG911, and the infrastructure needed to support it is rapidly evolving.


NG911 is a very relevant topic, as evidenced by numerous presentations and vendor solutions at APCO 2016 this month, by the specific sessions dedicated to NG911 at many fall State conferences, and by the numerous states poised to move forward with ESInets delivering NG911 services to the PSAPs.


At APCO, Rear Admiral (ret) David Simpson, Chief of the FCC’s Public Safety and Homeland Security Bureau, talked about Congress setting a date by which NG911 is implemented throughout the country.


In June, the NG911 NOW Coalition which includes iCERT, NASNA, NENA as founding members together with a growing list of partners (see released its report ( in support of its stated goal to promote NG911 deployment to all PSAPs in the country by the end of 2020. This report details priority actions for addressing the identified gaps which are: Governance, Funding, Technology, Cyber Security, Operations, and Education. In its report, the Coalition made specific recommendations for each area. Following that report there have been notable ongoing efforts over the last few months to address these areas.


Governance. Among the Gap Analyses report’s recommendations is the need for legislation to support increased national leadership for NG911 tied to strategies focused on additional NG911 funding resources. U.S. Representatives are taking a leadership role as champions of NG911. Representatives Eshoo and Torres from California have submitted a specific request to the US Government Accountability Office (GAO) regarding NG911 implementation. They make a strong case for NG911 deployment, given its benefits, and have asked GAO to conduct a thorough review of NG911 implementation, noting that they are concerned with the patchwork manner in which the technology is being deployed. They also note the important role of the federal government in supporting these efforts. Representatives Eshoo and Torres may foreshadow the attention that Congress is likely to give the issue in the future.


Funding. Ensuring adequate funding for NG911 remains a priority. The Coalition report recommended the completion of a high-level cost estimate for deploying NG911 across the country as well as securing additional funding for NG911 through federal legislation. While the GAO report (mentioned above) can be expected to address funding issues, the work of the Task Force for Optimal PSAP Architecture (TFOPA) and NASNA is also likely needed to provide assistance in this area. TFOPA is working to develop a NG911 funding sustainment model that would provide states with assistance on both the types of costs that should be considered and included in recommendations related to funding. NASNA is currently working on an additional study to assess the problems associated with the current 911 funding mechanisms used by the various states and alternative policies and procedures that could be implemented to ensure effective collection and remittance by service providers. The premise for this study is that NASNA believes that there needs to be effective application of and compliance with current funding policies before considering new funding mechanisms. In addition the National 911 Program Office is conducting a comprehensive NG911 cost study with results expected in 2017.


Technology and Operational Issues. The Coalition report points to the lack of Geographic Information Systems (GIS) data initiatives and lack of nationwide coordination of GIS boundaries as a significant limiting factor in the nationwide deployment of NG911. At APCO 2016, Admiral Simpson mentioned that accurate mapping was a critical objective for future NG911 systems. This objective has also been voiced by FCC Chairman Tom Wheeler.* As a note, several GIS organizations including NSGIC (National States Geographic Information Council) and URISA (Urban and Regional Information Systems Association) are NG911NOW Coalition partners and are engaged in outreach, education and assessment of the state of GIS gaps. GIS discussions are happening on a continuous basis as the complexities of the GIS data require assessment at the local, state, and national levels.


Cybersecurity. The Coalition report identified Cybersecurity as a critical consideration for NG911 deployment. During APCO 2016, it was discussed that the next TFOPA report will address this topic, confirming the need for a National Network Security Operations Center. As part of that effort, there are planned discussions to explore ways for a more effective integration with the National Cybersecurity and Communications Integration Center (NCCIC), run by DHS. Discussions are also anticipated in support of the concept of an Emergency Communications Cybersecurity Center (EC3).


Operations. The Gap Analyses report from the NG911NOW Coalition highlights the need for data interconnection policies, procedures, and best practices. Earlier this year, a combined NENA/APCO working group released the Emergency Incident Data Document (EIDD), which is currently going through the ANSI development certification process. This working group is focused on creating a National Information Exchange Model for sharing emergency incident information across regional and neighboring public safety entities, which typically may be using different 911 and CAD systems.


Education. The development of a national education strategy on NG911 needs to be implemented to promote a better understanding of the benefits of NG911. This education strategy needs to address not only the benefits of NG911 deployment but the downsides incurred with a delayed implementation of this architecture. The Coalition is continuing with its efforts in educating the public safety community, the general public and public policy influencers on what NG9-1-1 offers to improve both public safety and national security.



Winbourne Happenings


Winbourne Consulting Attends APCO 2016

The APCO 2016 Conference was held in Orlando, Florida from August 14 – 17 and as always was a huge success. The conference hit the major areas of Public Safety Communications, IT and Operations utilizing various formats:

  • Key note speakers and lectures by industry specialists and subject matter experts
  • Educational sessions – Tracks for Professional Development, Management, Technical, and Career Advancement
  • An exhibit hall packed with representatives from all areas of public safety including 9-1-1, Logging & Recording, CAD/RMS, radio systems, mobile computing, public safety hardware/software and consultant services.


While many subjects were covered the hot topics included:

  • NG9-1-1 – Strategic planning, funding, ESInet infrastructure, Text-to-9-1-1 and GIS/Mapping
  • PSAP personnel recruitment, staffing, training and retention
  • PSAP Management – Quality Assurance/Quality Improvement, Performance Metrics, Big Data Analytics
  • FirstNet – Current state of FirstNet and next steps including Land Mobile Radio (LMR) convergence
  • CAD/RMS/Mobile/L&R industry – New functionalities, features and system capabilities
  • Networks – Cybersecurity, wireless bandwidth


Next month’s newsletter will provide more detailed discussion on a number of these hot topics including implications for the Public Safety Community.


For those who have not attended an APCO conference we highly recommend that you start planning now for next year’s conference which will be held August 13, 16, 2016 in beautiful Denver, Colorado. Information about the 2017 conference is at:


Winbourne Consulting would like to thank all of the many attendees who stopped by our booth to say hello or inquire about how Winbourne would be able to assist them.


The winners for our ACPO 2016 daily “Fitbit Drawing” were:


Andee Nessler

Communications Center

Emergency Management

Grand Junction, Colorado


Roger Bishop

Division of Homeland Security and Emergency Management

Department of Public Safety

State of Colorado


Winbourne Consulting Supports GTECH Global Team Capture Management for the O&M operation of the Kabul Afghanistan UHF Radio Trunking System

Winbourne Consulting is supporting the GTECH Global team in capture management of the O&M operation of the Kabul Afghanistan UHF Radio Trunking System. The EF Johnson radio system is used by the Afghan Ministry of Interior in the Kabul region and in the city.


The radio system was installed in 2005 to assist with security and stabilization of Afghanistan and to extend the national governmental authority from Kabul to all district and precinct areas. The Kabul based trunking system has increased ANP/MOI operational effectiveness, allowing seamless and enhanced integration of effort against acts of terror and crime in coordination with the Afghan National Army, National Directorate of Security and emergency response units. The UHF trunking radio system supports the Information Communications Technology (ICT) Afghan National Police (ANP) and the Ministry of Interior (MOI) communications architecture, providing a secure means from which to support other C2 systems that directly support Kabul ANDSF structures.

Industry Events


EMS World Expo

Oct 3-7, 2016 • New Orleans, Louisiana

North America’s largest EMS conference and trade show, EMS World Expo, hosted in partnership with NAEMT, will bring over 5,100 EMS professionals together in New Orleans for an industry-leading event.


International Association of Chief of Police

October 15–18, 2016 • San Diego, CA

Every year, the IACP Annual Conference and Exposition supplies you and your department with powerful advantages, bringing together an unmatched educational program, renowned keynote speakers, community-building special events and the largest collection of tactical equipment and technology solutions available for law enforcement. Join thousands of dedicated professionals from federal, state, county, local and tribal agencies at IACP 2016 — you and your team will get the intelligence, strategies and solutions you need to sharpen your edge and better serve and protect.


See more at:


911 Standards & Best Practices Conference

October 9-12 • Columbus, Ohio

NENA’s 9-1-1 Standards and Best Practices Conference is where you can take an active role in improving your PSAP’s performance and develop the standards necessary to address the current and future needs of NG9-1-1 and overall 9-1-1 service. With a program divided into three tracks, you have the flexibility to focus on the issues that are important to you in a dynamic, cooperative atmosphere.


APCO Emergency Technology Forum

November 1-2, 2016 • Seattle, WA

The Emerging Technology Forum is a two-day event created to meet the needs of public safety communications professionals who want an overview of technologies that are on the horizon.


International Association of Fire Chiefs

IAFC's Annual Conference & Expo • FRI 2017

Fire Rescue International

The Annual Conference was held on August 15- 19 In Charlotte, NC and provided numerous sessions on Core Education and Officer Development Programs. Other sessions offered covered a wide range of topics. The topics covered ranged from topics dealing with Terrorism to Personnel Management to Contemporary Issues Facing the Fire Service to Technology Issues to The Politics of Budgeting to Responder Recovery/Resilience Following Active Violence Events to Preparing and Dealing with Special Events.


Articles of Interest


Pokemon GO Awareness Video

The Law Enforcement Cyber Center, with assistance from the Fairfax County, Virginia, Police Department, produced a Pokemon GO safety video describing some of the dangers associated with the most downloaded mobile app of 2016.


Watch the video.


LaaSer Receives Patent for 9-1-1 Location Determination Technology

LaaSer Critical Communications’ proprietary caller location determination technology earned U.S. patent No., which covers the systems and methods of LaaSer's location determination and emergency call-routing technology. The technology assists service providers in determining the location of an individual who is in need of help, including interfaces, data repositories, communication methods and other components. It covers determination of a 9-1-1 call’s dispatchable location and that location being communicated to a public-safety answering point.


Securing Public Safety Networks from the PSAP Perspective

At APCO 2016 APCO hosted a session focused on Cybersecurity – Securing Public Safety Networks from the PSAP Perspective. The first half of the session focused on defining the cybersecurity threat, detailing the types of potential attacks, and providing examples of some actual attacks that have targeted public safety communications. The second half of the session was dedicated to providing some tools, resources and options to PSAP and public safety attendees.


To read more, visit


First Responder Information-Sharing Tool Available Worldwide

The U.S. Department of Homeland Security Science and Technology Directorate announced the Next-Generation Incident Command System an information-sharing tool for first responders, is available worldwide. NICS is a mobile, web-based communications platform that enables responders on scene at a developing incident to request and receive assistance from remote experts.