August 2017 Newsletter

August 2017

Winbourne Consulting offers a full range of public safety services, including strategic planning, systems integration, specifications development, solution acquisition, and implementation project management and quality assurance.

Our Areas of Expertise encompass all segments of Public Safety, including:

  • PSAP Consolidation
  • NextGen/911 Strategic Planning and Implementation
  • Public Safety Communications and Telephony
  • Public Safety Applications and Systems Requirements and Implementation Support
  • Mission Critical Facilities Design and Fit-Out
  • 311 Call Centers and Implementation
  • PSAP Staffing and Operations Analysis

Our Clients include city, county, state, and federal agencies located throughout the United States and the world, as well as countries in Europe, the Middle East, Asia, the Caribbean, and South America.


We are interested in your thoughts on the newsletter topics. To share them with us, please visit our blog or follow us on Twitter.


For more information about our services and solutions, visit our website or follow us on LinkedIn.

APCO 2017 conference in Denver, Colorado


As always, the APCO 2017 conference in Denver was a huge success. The APCO conference is not just for the 9-1-1/PSAP industry. Its structured to provide information to Law Enforcement, Fire/Rescue, EMS and Emergency Management. Virtually every position can benefit from attending an APCO conference from executive leadership to field operations to specialty positions and technical staff. And of course, everything you ever wanted to know about the 9-1-1/PSAP industry, Emergency Communications Center (ECC) operations, 9-1-1/PSAP related technology systems, standards, guidelines and best practices – is all available under one roof.


The exhibition hall had over 300 vendors covering every facet of Public Safety including:

  • 9-1-1 systems
  • Computer Aided Dispatch/Records Management/Jail Management Systems
  • Radio systems and Interoperability
  • Digital Recording Systems
  • Fire Station Alerting Systems
  • Mobile Data Computers and Related Equipment
  • 9-1-1/PSAP Consoles, Chairs and Related Equipment
  • Public Safety Consultant Services
  • Mission Critical Facilities
  • Public Safety Vehicles and Related Equipment
  • And many additional areas


This year’s seminars and education sessions covered a wide range of relevant topics including NG9-1-1, Text to 9-1-1, GIS/Mapping, 9-1-1 location services, PSAP staffing, Active Shooter, PSAP/Public Safety analytics, Cyber Security; and PSAP standards, best practices and guidelines.


Of Particular Note - NG911 and FirstNet

It was standing room only for a Sunday afternoon session at APCO, where industry leaders discussed FirstNet and NG911 integration. Bill Hinkle, FirstNet’s Senior 9-1-1 Advisor, and Jay English, Public Safety Program Manager for the US Department of Homeland Security, National Cybersecurity and Communications Integration Center (NCCIC), confirmed that integration between FirstNet and NG911 is critical, as these systems represent the two halves of the response to citizens’ requests for life saving services. Mr. Hinkle discussed the parties that FirstNet has engaged in their NG911 discussions: NENA, APCO, NPSTC, the 911 Program Office, the NG911 Institute, and Safecom, among others. Both gentlemen reinforced the need to establish uniform non-proprietary standards to ensure the ubiquitous capability to deliver valuable data between these two separate networks.



Mr. English clarified that the specifics of the interoperability between FirstNet and NG911 have not been defined at this point. He further advised that the weakest cybersecurity link is the junction point of these two networks. Both APCO and NENA have a seat on the NCCIC Advisory Board, and all are working to further define the integration methodology and protocols for future development and implementation of this point of interconnection.


Winbourne Consulting would like to thank all of the many attendees who stopped by our booth to say hello or to inquire about how Winbourne would be able to assist them.


The winners of the Winbourne Consulting ACPO 2017 daily “Fitbit Drawing” were:

  • Dianne Flanagan: Collier County Sheriff’s Office
  • Claude Flot: Orleans Parish Communications District


Attendance at an APCO conference can provide numerous benefits to your organization. The APCO conference website includes assistance in creating a justification letter to obtain approval. Attendance objectives can include obtaining relevant education; acquiring tools to bring back and implement within your organization; and networking with other attendees.


Winbourne Happenings


Winbourne Consulting was selected by Seminole County, FL to provide Program Management and Subject Matter expertise in the replacement of the Fire Department’s legacy Dispatch Now CAD system with a CAD system that supports the current and future operational needs of the Seminole County Fire Department and its partner cities. The project includes the development of a Needs Assessment, Functional and Technical Requirements, Scope Development, RFP Publication, Evaluation Support, and CAD System Implementation services for an interfaced/integrated Fire CAD replacement system.


Winbourne Consulting has been assisting the City of Chula Vista Police Department with achieving a major milestone in its implementation of a new CAD/Mobile system. The Police Department went live on Motorola's PremierOne CAD/Mobile on July 18, 2017.


Industry Events


Envision the future of emergency communications: October 12, 2017 | Austin, Texas

This one-day event is for managers and executives of today and tomorrow looking to get quickly up to speed on the very latest and most relevant topics to prepare for the future of emergency communications.



Every year, the IACP Annual Conference and Exposition supplies you and your department with powerful advantages, bringing together an unmatched educational program, renowned keynote speakers, community-building special events and the largest collection of tactical equipment and technology solutions available for law enforcement. Join thousands of dedicated professionals from federal, state, county, local and tribal agencies at IACP 2017 — you and your team will get the intelligence, strategies and solutions you need to sharpen your edge and better serve and protect.

Articles of Interest


Metronome Receives DHS Award for First Responder Mobile Device Security


Metronome Software is developing a technology solution that will significantly enhance the security of mobile device-based sensor systems used by first responders with funding provided by the Department of Homeland Security Science and Technology Directorate.



Will County, Ill, Launches App to Help Residents Plan for Emergencies

Will County, Ill, residents who want to be better prepared for emergencies can now download a free smart phone app "Ready Will County." "It's a way for residents to be better prepared, to know what to put in an emergency kit, know who to contact, how to endure an emergency, and what they should be doing." The app, which went live in June, provides information on how to prepare for and what to do if there is a tornado, terrorism attack, a public health emergency or other disaster.



BlackBerry's Encrypted Mobile Service Gets NSA Approval

To help as agencies secure their mobile communications, BlackBerry is expanding its cybersecurity products with SecuSUITE for Government, a multiplatform solution for end-to-end encryption of voice calls and messages.



DHS, NYPD Test Mesh Networking, Android Tactical Awareness

The Department of Homeland Security Science and Technology Directorate First Responder Group examined two communications technologies and evaluated them for public-safety use. FRG evaluated the Mobile Ad-hoc Networking system, a communications system originally developed for military use, and an Android Tactical Awareness Kit to determine if they could improve communications and public-safety situational awareness.