December 2015 Newsletter

December 2015

Winbourne Consulting offers a full range of public safety services, including strategic planning, systems integration, specifications development, solution acquisition, and implementation project management and quality assurance.

Our Areas of Expertise encompass all segments of Public Safety, including:

  • PSAP Consolidation
  • NextGen/911 Strategic Planning and Implementation
  • Public Safety Communications and Telephony
  • Public Safety Applications and Systems Requirements and Implementation Support
  • Mission Critical Facilities Design and Fit-Out
  • 311 Call Centers and Implementation
  • PSAP Staffing and Operations Analysis

Our Clients include city, county, state, and federal agencies located throughout the United States and the world, as well as countries in Europe, the Middle East, Asia, the Caribbean, and South America.


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For more information about our services and solutions, visit our website or follow us on LinkedIn.

Season’s Greetings From Winbourne Consulting


Season’s Greetings From Winbourne Consulting

All of us at Winbourne Consulting want to wish each of you a wonderful Holiday Season. We are looking forward to the New Year and the opportunities and challenges that will present themselves.


A Look Back at Some of the Major Changes in 2015

  • In 2015 we experienced a number of changes with our industries’ largest firms,
  • NG9-1-1 planning and implementations are spreading to state-wide and regional projects,
  • Text to 911 is starting to take hold in many states, counties and cities
  • Over 30 per cent of law enforcement agencies are now using Body Worn Cameras, and this is continuing to grow,
  • The wide-spread use of digital media for evidence is gaining increased momentum,
  • A relatively new idea—The Cloud—is becoming a term used every day for every application and function in our industry,
  • FirstNet prepared their Request for Proposal for the new public safety broadband system,
  • Canada has started transitioning to NG9-1-1 and Text with 911,
  • Indian government is planning a national emergency calling system for women in need,
  • The European Emergency Number Association is continuing to move forward with emergency caller location services in a very complex telecommunications environment


Industry Vendor Landscape Changes

We have seen a significant amount of changes in the vendor landscape during the past year, as a number of companies merged, were acquired, or changed their corporate name. Many of the firms involved are long time, trusted partners in our industry such as (knowing that I have probably missed a few):

  • Intergraph changed its brand to Hexagon
  • Intrado changed its name to West
  • New World Systems was acquired by Tyler Technologies
  • RCC’s bankruptcy and acquisition by Black and Veatch
  • TriTech Software Systems acquired Tiburon, Inc.
  • Telecommunications Systems, Inc. (TCS) announced its acquisition by Comtech Telecommunications Corp
  • Unify’s (former Siemens) is being acquired by Atos


2016 will only bring more exciting changes and challenges in technology and public policy that will have significant impact on our industry.


Trends in Public Safety Technology and Public Policy for 2016


Winbourne Consulting NG9-1-1 ImplementationNG9-1-1 Implementation

National Implementation Support—US and Canada

In August, FCC Chairman Tom Wheeler publicly stated his commitment to advancing the pace of NG9-1-1 deployment nationwide, and acknowledged the role of an improved funding model in making that possible. He further raised the level of awareness, as well as the urgency of NG9-1-1 deployment in November, with an article in the New York Times highlighting the deficiencies in the current legacy technology and promoting the benefits of an IP-based 911 network. In Canada, the rollout of Province-wide ESINets has started by the carriers.


NG9-1-1 Planning and Implementation Activities

During 2015, many states took steps toward NG9-1-1 implementation, such as Connecticut; Kentucky; and Washington, DC. In addition, planning began for state-wide implementation in North Carolina. Recent RFPs for NG9-1-1 in Washington State and Oregon indicate that more states will be planning for NG9-1-1 deployment in the near future. Regional initiatives among PSAPs are also pressing ahead, with planning and implementation going on in Michigan, Illinois, Nebraska, and Nevada. NG9-1-1 implementation studies occurred in a number of states to include: Virginia, California, and the National Capital Region (NCR). US DOT’s NG9-1-1 office also started a NG9-1-1 cost analysis project.


Security and Reliability of NG9-1-1

As a result of numerous “sunny day” outages of vital 911 networks, the FCC instituted a “911 Reliability Certification System” process to ensure that 911 Service Providers are capable of providing reliable 911 services. This process addresses the need for redundant and diverse 911 circuits, alternate power sources for the central offices, and effective and diverse network monitoring systems. Cybersecurity in a NG9-1-1 environment is also being addressed. During 2015, the public safety community continued to prevent and mitigate the impact of cybersecurity breaches, such as Denial of Service. The FCC’s Task Force on Optimal PSAP Architecture is making progress on developing cyber risk management strategies for PSAPs and the interconnected, evolving IP 911 environment.


Industry Focus

iCERT Committee: the Industry Council for Emergency Response Technology (iCERT) inaugurated a new working group of industry partners to focus efforts on accelerating NG9-1-1 implementation across the country. Lisa Madden of Winbourne Consulting is leading this team.


Text to 911 Implementations

The adoption of Text-to-911 in the United States is gaining increasing momentum, especially as vendors bring Text solutions integrated with CPE to the market. In 2015, Canada started the implementation of Text-with-911. The national rollout follows successful pilot projects in Vancouver, Toronto, Peel Region and Montreal starting in 2012.


Other Continuing Trends


Social Media and CrowdsourcingSocial Media and Crowdsourcing

It has become commonplace for people to daily (hourly) check their social media sites. Originally, social media sites like Twitter and Facebook were for keeping up with friends, but they are increasingly being used as a source of news and updates. Many people no longer think to flip on the television if there is an emergency, but instead look to their phones for instant updates on social media sites. In the event of public emergencies and extreme weather, emergency service providers can quickly get instructions and warnings to the general public through social media outlets.


The Statistoca Portal states that in February 2015, “It was found that almost half of the population in the United States had access to Facebook”. Also, in February 2015 the Smart Phone penetration rate in the US was 75% and climbing. The use of social media to disseminate information to the general public will continue to expand increase in 2016.


Body Worn Cameras

Body Worn Camera (BWC) systems have many benefits including providing compelling evidence and promoting accountability and transparency about law enforcement agencies and the work of their officers. The use of BWCs can contribute to enhancing community relations. As BWCs have been deployed by law enforcement agencies, we have seen data of that indicates that there is improved behavior by both citizens and officers when they know their conduct is being recorded – thereby increasing safety and reducing "use of force" incidents.


Over 30 per cent of the police departments in the US purchased and deployed BWC systems. This trend will only expand through 2016. Over 30 state legislatures are debating or have recently enacted legislation to guide the use of the cameras, the use and access to the video.


In 2015, our firm started a Body Work Camera consulting practice area to support existing and new clients focusing on three aspects: developing policy and procedures for managing camera usage, determining the Total Cost of Ownership (TCO), and assisting clients to define the technical support required to manage this new requirement for law enforcement.


BWCs will remain a key topic of discussion in our industry over the next year, as major public policy questions are debated to include ownership of the video data, cost for storing and analyzing the data, and others.


Digital Evidence

Data analytics associated with public safety evidence will continue to grow as a requirement. The growth of digital evidence will continue to explode, including video firm multiple sources, social media, CAD/RMS and other sources of data. With new product offerings coming to the market, some experts predict analytics and the essential guiding policies will come to the fore as a major public policy discussion and the resultant budgetary concerns. Solutions to include regional forensics centers supporting multiple jurisdictions and agencies are under discussion as a means to mitigate the cost.


Cloud Computing

Public Safety Agencies are giving hosted and cloud-based solutions a serious look. Cloud solutions promise richer functionality, more flexibility, and greater resiliency, plus a more flexible payment structure without a large up-front capital expense. A further trend is that a number of experts are predicting the future for public safety systems will be Software as a Service (SaaS) services offered as pre-integrated bundle as is often being implemented in the private sector.



On December 9, 2015 the First Responder Network Authority (FirstNet) Board approved the Request for Proposal (RFP) to deploy the nationwide public safety broadband network (NPSBN). The RFP is scheduled to be released in mid-January 2016. The Board’s approval advances FirstNet's Strategic Program Roadmap and moves FirstNet a step closer to establishing a public-private partnership to build, operate, and maintain the NPSBN.


Yet, First Net is experiencing growing pains. The Los Angeles City Council members voted unanimously to opt out of its membership to the Los Angeles Regional Interoperable Communications System (LA-RICS). Also, New Hampshire has issued a request for proposal (RFP) for a public-safety LTE network to be built throughout the state, although they have not fully decided to “opt out” of the national FirstNet network.


Our Thanks

We want to extend our thanks and appreciation to our Clients and Business Partners, whether they are first responders, government executives, technology and communications agencies, private sector firms, or international organizations. What we were able to accomplish together in 2015 has established a strong and exciting foundation for a great 2016.


Our industry is continuing to evolve, providing all of us new technical and operational opportunities, as well as challenges. We are looking forward to serving our industry and our clients in 2016 by continuing to provide innovative and cost effective solutions, advisement and consultative services.


Jeff Winbourne

Chief Executive Officer


Winbourne Happenings


Winbourne Consulting City of Bossier City LouisianaCity of Bossier, Louisiana has engaged Winbourne Consulting to assist them in the acquisition of the new Public Safety system that includes CAD, RMS, Mobile and JMS applications. Winbourne Consulting will perform the following tasks as part of the contract.

  • Objective gap analysis report comparing the current state system to future state expectations
  • Findings and recommendations concerning the implementation of a CAD/RMS/Mobile/JMS system
  • Cost/Benefit Analysis of all applicable options
  • Assist the City of Bossier in completing and publishing an RFP for a new CAD/RMS/Mobile/JMS system
  • Assist the City of Bossier with the evaluation and scoring all responses to the CAD/RMS RFP
  • Work with the City of Bossier project team develop a scripted demonstration and scoring process for the top two CAD/RMS/Mobile/JMS vendors
  • Assist the City of Bossier with the scripted demonstrations process
  • Assist the City of Bossier with contract negotiations for the selected CAD/RMS/Mobile/JMS vendor


Southern Michigan PSAP Alliance (SMPA)

Winbourne Consulting has received a follow-on project with the Southern Michigan PSAP Alliance to continue assisting this regional group of Counties by developing the requirements and specifications for a NG9-1-1 telephony system. This new contract follows the Phase One Report that Winbourne provided the Alliance in November which detailed the issues that the the participating counties were facing in their current telephony environments. We are excited to stay involved in this important project that will improve the 911 call capabilities for the participating counties.


Winbourne Consulting Atlantic Partners EMS IncThe Annual Atlantic Partners EMS Seminar goal is to provide additional education to the most dedicated emergency medical service personnel, hospital staff and firefighters from Maine and New England. This annual event was held from November 11th -16th at the luxurious Samoset Resort in Rockport. The Seminar provided pre-conference courses, over 100 continuing education classes and co-sponsored several one day conferences including ones from the Maine Ambulance Association, the Maine Committee on Trauma, and the Maine Cardiovascular Health Council. It also sponsored an exhibition area featuring over 25 vendors; provided enjoyable evening events and offered a unique opportunity to network with colleagues from the New England area.


Attendees of the 35th annual Atlantic Partners Emergency Management Services (APEMS) Conference were treated to a meet-and-great appearance and keynote presentation by Randolph Mantooth from the 1970’s TV show Emergency! Back in the heyday of Emergency!, the idea of a firefighter also being trained to provide emergency medical care to victims was revolutionary. Mr. Mantooth was never a fully trained paramedic, but he participated in enough informal training during his preparation for Emergency! that he developed a healthy respect for the work of the real EMS professionals. Mr. Mantooth tours the country in support of the “Pioneers of Paramedicine” project. More information on this project can be found at


Industry Events


FEBRUARY 21-24, 2016





911 Goes to Washington9-1-1 Goes to Washington brings together hundreds of 9-1-1 professionals from around the country with policy leaders in our nation's capital to explore and discuss today's most pressing 9-1-1 and emergency communications issues. 9-1-1 Goes to Washington is the only event where you can learn about the policy challenges facing public safety and take immediate action to address them through dialog with your elected and appointed officials.


March 15-16 2016

Kansas City, MO


APCO Emerging Technology ForumThe Emerging Technology Forum is a two-day event created to meet the needs of public safety communications professionals who want an overview of technologies that are on the horizon and address the challenges of the ever-changing landscape of public safety communications

Articles of Interest


Police.comReport: 60 percent of Americans Say Body Cams Will Improve Police-Community Relations

A new study that polled Americans on their attitudes toward body cameras and policing found over half of Americans think the technology would help ease tensions surrounding law enforcement and their communities. Additionally, according to the report, there is some confusion among the public about the technology as well.


Congressman Introduces Bill to Ensure Direct Access to 9-1-1

Rep. Louie Gohmert introduced ‘The Kari’s Law Act of 2015’ in the U.S. House of Representatives. The legislation ensures that anyone who dials 9-1-1 will reach emergency personnel, even if the phone typically requires that user to dial “9” to get an outside line.



The Practice of Federal Spectrum Sharing in Today’s Public Safety System Implementation Environment

The determination of which public safety spectrum to use when building a public safety radio system is influenced by a number of factors including spectrum availability, the cost of implementation, agency coverage requirements and the need to ensure implementation will promote continued or new interoperability to system users and their neighboring agencies. More and more systems today are selecting federal spectrum sharing to ensure that their implementation includes sufficient spectrum while establishing/retaining interoperability with local, state and federal responders.



winbourne-consulting-EE-WebMultilingual Emergency Alert System Test

Monroe Electronics announced the successful completion of the first ever multilingual Emergency Alert System test, conducted in coordination with the Federal Emergency Management Agency and broadcasters. This successful test represents a number of firsts for the U.S. Emergency Alert System, including the first transmission of a multilingual alert message by FEMA and the first use of multilingual alerting as part of a live regional test.