December 2018 Newsletter

December 2018

Winbourne Consulting offers a full range of public safety services, including strategic planning, systems integration, specifications development, solution acquisition, and implementation project management and quality assurance.

Our Areas of Expertise encompass all segments of Public Safety, including:

  • PSAP Consolidation
  • NextGen/911 Strategic Planning and Implementation
  • Public Safety Communications and Telephony
  • Public Safety Applications and Systems Requirements and Implementation Support
  • Mission Critical Facilities Design and Fit-Out
  • 311 Call Centers and Implementation
  • PSAP Staffing and Operations Analysis

Our Clients include city, county, state, and federal agencies located throughout the United States and the world, as well as countries in Europe, the Middle East, Asia, the Caribbean, and South America.


We are interested in your thoughts on the newsletter topics. To share them with us, please visit our blog or follow us on Twitter.


For more information about our services and solutions, visit our website or follow us on LinkedIn.

Happy Holidays


As we look forward to 2019, we can all agree consumer communications technology continues to evolve at its express pace, and we know that this serves as a challenge and an opportunity for our industry.


We are confident that the industry will embrace opportunities that arise in 2019 and meet the challenges by working smarter and harder to solve them, with maybe some help from Congress!


2018—In the Rearview Mirror

During the past year, our industry and our firm witnessed many important steps forward in the growing public safety communications and response technologies marketspace. Some of the notable events of 2018 include the following:

  • “The Cloud”—is a reality for public safety agencies,
  • Cyber security attacks on cities and agencies are increasing,
  • FirstNet, the largest public safety communications project in history, continues to expand,
  • 9-1-1 funding remains under pressure in many states,
  • NG9-1-1 implementations continue in the US but without a nationwide funding solution,
  • Internationally, Canada took steps towards a nationwide NG911 implementation,
  • Mergers and acquisitions continued among 9-1-1 industry vendors
  • The UCR to NIBRS transition clock continues to tick to 2021.


Mergers and Acquisitions—The private sector portion of our industry continues to see more mergers and acquisitions. Three notable deals were announced this year…

  • In July, Superion, Aptean and Tri-Tech merged into a new company named Central Square.
  • In March, Motorola Solutions completed the acquisition of Airbus.
  • In early December, Tyler Technologies acquired SceneDoc.


First Net—2018 was a busy year for the nationwide public safety broadband network, FirstNet. This was the first of five deployment years for AT&T to reach the required number of public safety subscribers, and, according to FirstNet, they are ahead of schedule.

  • In October, it was reported that more than 3,600 public-safety agencies across the country have joined the First Responder Network Authority. The total number of subscribers now totals more than 250,000, using 150,000 FirstNet connections.
  • FirstNet was used for nearly 100 major incidents and events this year, including the Boston Marathon, and Hurricanes Matthew and Florence.
  • Alternatively, other carriers, such as Verizon, continue to expand their services to the public safety community. There will continue to be competition over network coverage, services and pricing, a good thing for public safety consumers.


NG911 Funding and Implementation—Unfortunately, the existing NG9-1-1 bills will expire when this Congress ends this month.

  • There is hope that new legislation will be introduced in 2019, most likely as part of a larger infrastructure bill. Stay tuned!
  • During 2018, implementations on state and regional levels continue. For example, the State of Connecticut and Washington, DC went live with NG911 ESInet, routing and location solutions.
  • Canada’s Canadian Radio-television and Telecommunications Commission (CRTC) directed all telephone companies to update their networks in order to be ready to provide next-generation (NG9-1-1) voice and text messaging services in the near future.


National Incident Based Reporting System (NIBRS)—This key public safety mandate from the FBI for a complete national transition from Uniform Crime Reporting or UCR to NIBRS must finished by 2021. Many states are still in the process of becoming NIBRS compliant. Currently, states including California, Texas and New Jersey are working on NIBRS compliance. While Texas and New Jersey have procured a NIBRS repository, California is still in the procurement process. A major part of the NIBRS transition challenge for all of these states is getting the Law Enforcement Agencies (LEAs) NIBRS certified. Last year we assisted the California Department of Justice to develop the NIBRS/CIBRS project implementation plan.


Looking Forward to 2019

2019 will bring new challenges to our industry. From our perspective, the list below summarizes key anticipated changes in public safety technology and public policy for 2019.

  • Funding to 9-1-1 in general is a continuing widespread problem; possible Congressional funding of NG911 will need to be reintroduced
  • FirstNet build out continues and the pricing and service competition between carriers heats up.
  • Migration from ALI to GIS based location management and the use of non-carrier based location systems.
  • Linkages between Smart Cities, Big Data, IOT, Cyber Security and public safety are becoming more and more evident.
  • Interest in enhancing and expanding emergency communications capabilities continues to grow internationally—Canada may become the first NG911 capable country!
  • It is likely that 2019 will be the year that neighboring disparate NG911 networks will interconnect.
  • Video, texting, and location technologies will improve response capabilities of 9-1-1 centers.


Funding 9-1-1—NENA, APCO, NASNA, iCERT and many other industry associations have kept this issue at the forefront, but still problems persist with many states. As telecommunications technologies continue to advance and legislative terminology stays the same, the surcharge has not kept up with budget needs in most states. This situation has created a funding issue for 9-1-1 across the country. New solutions to fund 9-1-1 systems, operations and staffing will need to be identified to support the system in 2019 and beyond. Our 9-1-1 Funding Analytical Unit focuses on the needs of counties, parishes, and states to address a variety of funding situations.


Emergency Call Location Technologies—Improving caller location is a challenge that every PSAP faces on a daily basis. Help is on the way! Over the past five years a number of non-carrier location technologies have been developed—Apple and Google Advanced Mobile Location (AML) capabilities are examples. The application of Device Based Hybrid technologies to emergency communications is underway in the US as well as internationally and will continue. An important focus is defining the critical “Z” (elevation) coordinate for indoor emergency calls, and ensuring that the location is presented in a useful manner to the emergency call takers and dispatchers.


A key development in this critical area is the National Emergency Address Database (“NEAD”), created by the CTIA (Cellular Telecommunications Industry Association), in collaboration with public safety community representatives. By leveraging commercially-deployed Wi-Fi Access Points and Bluetooth Beacons—reference points mapped to street addresses and additional location information, to provide a “dispatchable location”, the NEAD has the potential to help 9-1-1 professionals locate wireless 9-1-1 callers more quickly and accurately. We are definitely looking forward to advances in this vital area.


International Emergency Communications Enhancement Continues—Aside from the huge news about Canada’s NG911 Program, there have been a number of notable advances across the globe to support people’s ability to get access to the life-line provided by 911, 999, 112, and other emergency communications centers. These include:

  • Romania’s 112 emergency system undergoing a nationwide upgrade,
  • Georgia has initiated the use of video chat and sign language,
  • Vietnam is underway in implementing an integrated emergency communications system in its largest city, Ho Chi Minh City,
  • Malaysia is planning a major upgrade to its 999 system nationally,
  • Panama has started mobile emergency caller location services and new CAD with its EMS service.


Linking Emergency Communications with Smart City Initiatives—More and more cities have started planning and deploying Smart City projects to meet the ever increasing demand for services as urban populations grow at historic rates. Ho Chi Minh City will add 300,000 residents next year; Maricopa County, Arizona is growing at about 75,000 people annually; and the southern Nevada-Las Vegas region will add over 40,000 per year. Leveraging the public safety data and network infrastructure capabilities can accelerate the use of Smart City infrastructure and analytics capabilities.


Our Thanks

We want to extend our thanks and appreciation to our Clients and Business Partners, whether they are first responders, government executives, technology and communications agencies, private sector firms, or international organizations. What we were able to accomplish together in 2018 has established a strong and exciting foundation for a productive and innovative 2019.


Our industry is continuing to evolve, providing all of us new technical and operational opportunities, as well as challenges. We are looking forward to serving our industry and our clients in 2019 by continuing to provide innovative and cost effective solutions, consulting and systems integration services.


Hopefully, these thoughts are helpful in meeting these challenges as we go into the New Year.


All of us at Winbourne Consulting would like to extend a warm Holiday Season Greeting to each of you.


Winbourne Happenings


FirstNetMeThe Maine FirstNet team, supported by Winbourne Consulting, on behalf of Tilson Technology, spent a week in early December touring the great State of Maine, visiting with regional 9-1-1 leaders to discuss the current and future impacts of FirstNet. The team discussed the impact the public safety broadband network could have on communications in remote parts of the state, and the considerations from which the 9-1-1 centers might benefit in planning technology and operational changes in the future. These sessions were generally well-attended, and will be expanded to include additional public safety agencies in the future.


Industry Events

ENVISION | Anaheim, California | September 20, 2018

Tampa, Florida | January 15, 2019

Intensive, one-day training focused on cybersecurity and Next Generation 9-1-1.



Learn, Collaborate, & Contribute! | Jan 21-24, 2019 | Embassy Suites LBV South | Orlando

Consider a world where 9-1-1 calls automatically reroute in the event of a PSAP failure or overload… where additional data associated with the call describes, in an instant, the source and type of the call… where dynamic queue analytics identify areas of high calling and sort likely duplicate calls to the bottom of the answering queue… where the ability exists to pass along video and audio from the scene to responders effortlessly… where a fully-redundant “system of systems” links PSAPs and all 9-1-1 calls are answered in a timely manner by a trained dispatcher—no matter what the condition or emergency... This is the world of Next Generation 9-1-1.


February 12-15 | Grand Hyatt | Washington DC

9-1-1 Goes to Washington brings together hundreds of 9-1-1 professionals from around the country with policy leaders in our nation's capital to explore and discuss today's most pressing 9-1-1 and emergency communications issues. 9-1-1 Goes to Washington is the only event where you can learn about the policy challenges facing public safety and take immediate action to address them through dialog with your elected and appointed officials.


International Wireless Communication ExpoConference: March 4-8, 2019 | Exhibits: March 6-7, 2019 | Las Vegas Convention Center | Las Vegas, NV

IWCE is a venue where people can make the human connections they need to be successful, whether it is connecting to a future client, boss, employee or business partner. It is also where people can connect to information about a technology, product or policy that is crucial to success. See innovation at its best and join us for the premier event for critical communications technology.



March 10-13, 2019 | LaJolla, California

The California Chapter of NENA (CALNENA) is proud to announce that the 2019 Mission Critical Training Event (MCTE) is scheduled for March 10 – 13, 2019. The MCTE will again be held at the Hyatt Regency La Jolla at Aventine in San Diego. This 5 star hotel will be used exclusively for the CALNENA Training Event.



Articles of Interest


Securing Wireless Tech For Responders

To ensure first responders can securely connect their mobile and wearable devices to the FirstNet wireless broadband public-safety network, the National Institute of Standards and Technology has issued a draft report that analyzes the devices' current and potential uses from a cybersecurity perspective. Read the full story at:


The Challenges Of Technology For PSAPs

“Homicides, suicides, domestic violence, car crashes. For most people, it’s the stuff of nightmares. For busy 9-1-1 emergency dispatchers, it’s all in a day’s work.” That’s how Northern Illinois University described the challenges facing our nation’s emergency call handlers, who labor day in and day out to keep U.S. residents healthy and safe in the face of catastrophe. But is someone making sure that dispatchers themselves are healthy and safe from the often-devastating stress of their profession? To read the full article visit:


APCO Official Requests Congressional NG 9-1-1 Support During Hearing

An Association of Public Safety Communications Officials (APCO) International executive asked Congress for support to achieve nationwide next-generation 9-1-1 (NG 9-1-1).


“While some areas are making progress on their own, there is not a single complete NG 9-1-1 system anywhere in the country, and we are concerned that present efforts are not on track to provide the capabilities public safety needs, such as seamless interoperability,” said Jeff Cohen, APCO chief counsel and director of government relations during a Dec. 11 House hearing. “Without congressional support for this most critical of the nation’s critical infrastructure, bringing 9-1-1 into the 21st century with interoperable IP-based systems will take significantly more time, be more expensive, and likely will not happen at all in some parts of the United States.” Read the full story at:


New FirstNet Chair Horowitz Encouraged By Progress, Outlines ‘FirstNet 2.0’ Plans

Leaders of U.S. public-safety organizations are “thrilled” with AT&T’s development of the FirstNet system and want the FirstNet Authority to continue its advocacy for first responders—a cornerstone of the organization’s “FirstNet 2.0” strategy that will be unveiled next week, according to FirstNet board Chair Ed Horowitz.


Since being named FirstNet board chair in late August, Horowitz said he has met with the leadership of numerous public-safety associations, many of whom have worked for more than a decade in hopes that a nationwide public-safety broadband network (NPSBN) would become reality. Visit to read the complete article.