January 2016 Newsletter

January 2016

Winbourne Consulting offers a full range of public safety services, including strategic planning, systems integration, specifications development, solution acquisition, and implementation project management and quality assurance.

Our Areas of Expertise encompass all segments of Public Safety, including:

  • PSAP Consolidation
  • NextGen/911 Strategic Planning and Implementation
  • Public Safety Communications and Telephony
  • Public Safety Applications and Systems Requirements and Implementation Support
  • Mission Critical Facilities Design and Fit-Out
  • 311 Call Centers and Implementation
  • PSAP Staffing and Operations Analysis

Our Clients include city, county, state, and federal agencies located throughout the United States and the world, as well as countries in Europe, the Middle East, Asia, the Caribbean, and South America.


We are interested in your thoughts on the newsletter topics. To share them with us, please visit our blog or follow us on Twitter.


For more information about our services and solutions, visit our website or follow us on LinkedIn.

Information Sharing and Interoperability within CAD

One of the most important lessons learned as a result of the 9/11 tragedy is the mission critical need for all public safety - Police, Fire and EMS - to share strategic and tactical information in real time so it is actionable and can provide a positive tangible result to the citizens the agencies serve. Many public safety agencies list improving their “information sharing” and “interoperability” capabilities as high priority initiatives.


Initially, a lot of focus was placed on sharing criminal intelligence, crime incidents and homeland security related information resulting in the development of Information Sharing Systems, Fusion Centers, Real Time Crime Centers and Business Intelligence Systems that could aggregate, search and generate reports from large amounts of data.


Equally important to the criminal intelligence aspect is the Public Safety Operations side of the equation. We all know that emergency events such as fires, vehicle accidents, medical emergencies, crimes in progress and disasters very often involve multiple jurisdictional boundary lines. Across the nation public safety agencies are constantly assisting each other 24/7/365 through various mechanisms including automatic aid and mutual aid agreements. The agreements have resulted in lives being saved, criminals apprehended and the prevention of property being destroyed. Additionally, there is an expectation from the public that all public safety agencies work together as a team including different agencies within a jurisdiction and agencies immediately adjacent to a jurisdiction.


For automatic aid/mutual aid plans to be successful (i.e., Maximum Operational Effectiveness), the incident information exchange must be fast, accurate, precise and actionable. Unfortunately many Public Safety Answering Points/Emergency Communications Centers (PSAPs/ECCs) still rely on human-to-human communication to share incident information which can result in slower response times and erroneous information due to miscommunication. The good news is that over the years, significant progress has been made in CAD-to-CAD systems that provide a quicker and more exact sharing of incident information than human-to-human communication. With the advent of new technology, PSAPs/ECCs no longer have to using the same brand of CAD system to share incident information in real time. CAD-to-CAD (C2C) systems utilize middleware that allows disparate CAD systems to communicate with each other seamlessly and share vital incident information.


The benefits of employing a C2C system include:

  • Real-time bi-directional CAD-to-CAD information exchange,
  • Real time situational awareness,
  • Improved critical incident processing,
  • Improved police, fire and EMS response times to life-critical incidents,
  • Ability to develop new workflows, policies and procedures that enhance public safety operations,
  • Enhanced capabilities to ensure all technology systems are leveraged to maximum time efficiency and operational effectiveness,
  • Elimination of duplication of effort,
  • Enhanced extra-ordinary workload management.


The IJIS Public Safety Technical Standards Committee (IPSTSC) published a report Critical Decision Criteria for Data Sharing (July 2013) that surveyed agencies employing C2C systems to determine what real life benefits and Return on Investment they had experienced. The survey revealed:

  • Improved Emergency Response
    • Lives saved and injuries addressed faster with quicker medical care
    • Less property damage with units more quickly arriving
  • Improved Decision Making
    • Better, faster and richer information has led to better decisions; errors reduced with more timely information, improved data aggregation
  • Situational Awareness
    • More efficient and faster deployment of shared resources
  • “Independence” Solution
    • For agencies who do not wish to join a single dispatch or records system, interoperability provides a virtual “single provider” while allowing for agencies to remain independent
  • Lower Costs of Operation
    • Fuel, personnel and equipment
  • Productivity Increased
    • Payroll, training costs, processing costs
  • Risk Mitigation
    • Fewer lawsuits (failure to dispatch closest unit)
    • Insurance (jurisdictional boundaries mitigated)


Today, Public Safety agencies are being mandated by their constituencies to implement new technologies that provide significant benefits to the agencies and to the public that they serve. Next month, we’ll discuss in greater detail the multiple areas where vital information can be shared and how information sharing can be achieved in a straight-forward and cost-effective manner.


Next Month - Navigating the Landscape of External Data Sources and PSAP Connectivity


Winbourne Happenings


The City of Santa Ana, CA has hired Winbourne Consulting to oversee the initial phase of project management and implementation of the integrated software project involving Tri Tech computer-aided dispatch (“CAD”) and records management system (“RMS”) software and the purchase of new mobile data (“MDC”) terminals that will use the new integrated software once implemented.


Winbourne Consulting attended the Body Worn Camera (BWC) Symposium held on Jan 21st at the Newseum in Washington DC. The event was co-hosted by the International Association of Chiefs of Police (IACP), SafeGov, the Police Foundation, and the Major City Chiefs and Major County Sheriffs Associations.


Highlights of this full-day event included a key note address by the Honorable Michael Chertoff and included panel discussions with representatives from agencies well along the path of implementing a BWC program. We found the following discussion items to be noteworthy:

  • Responding to a survey sent out to major city chiefs and major county sheriffs, of the 70 responses, 95% of agencies are “committed” or “fully operational” in their deployment of BWC, according to this December 2015 study. However, while there is a clear consensus to proceed forward; the departments indicated that there’s “more unknown than known” as it applies to BWC implementation.
  • Policy should be driving the implementation of BWC not technology.
  • Cloud storage is a very logical, and oftentimes a necessary component to most BWC programs, and contributes benefits in terms of security, availability, and reduced cost.
  • Agency network infrastructure will be very important in the method of transferring data from video device to storage device. This is a critical component to its successful implementation and there are a number of underlying and required capabilities that need to be addressed.
  • Policies vary greatly by jurisdiction, and need to be created by soliciting the input of a broad group of stakeholders who are willing to evolve in their positions as the agency becomes more experienced in the use of mobile video.
  • It is estimated that one officer on an 8 hour shift generates approximately 3 hours of video; one year’s worth of one officer’s BWC video can generate over one terabyte (1T) of data!


Winbourne Consulting Announces an Enhanced Service Offering - Interoperable Communications – CAD to CAD Integration


Winbourne Consulting CAD2CAD expertise and experience include working with some of the largest and most complex jurisdictions in the nation, to include the National Capitol Region and Southern California. We provide strategic planning and Project Management services to assist jurisdictions looking to achieve the strategic goal of providing incident and apparatus information during mutual and automatic aid scenarios between jurisdictions that equips first responders with real-time, electronically driven information that expedites dispatch times.

Our offerings in this area include:

  • Assess the current people, process and technology needs for a CAD-to-CAD solution,
  • Provide a Needs Analysis for a CAD-to-CAD solution,
  • Meet with all jurisdictions to develop technical and functional expectations,
  • Validate all technical and functional expectations with representatives from all jurisdictions,
  • Create a Statement of Work and Functional Expectation Worksheet for inclusion in an RFP,
  • Recommend vendor evaluation and demonstration criteria,
  • Provide Implementation Project Management services.


Industry Events


FEBRUARY 21-24, 2016





911 Goes to Washington9-1-1 Goes to Washington brings together hundreds of 9-1-1 professionals from around the country with policy leaders in our nation's capital to explore and discuss today's most pressing 9-1-1 and emergency communications issues. 9-1-1 Goes to Washington is the only event where you can learn about the policy challenges facing public safety and take immediate action to address them through dialog with your elected and appointed officials.


March 15-16 2016

Kansas City, MO


APCO Emerging Technology ForumThe Emerging Technology Forum is a two-day event created to meet the needs of public safety communications professionals who want an overview of technologies that are on the horizon and address the challenges of the ever-changing landscape of public safety communications





National Public Safety Telecommunications Week

April 10-16, 2016




Articles of Interest


DHS Releases Information on Video Datacasting Project for Public Safety

The Department of Homeland Security Science and Technology Directorate’s First Responders Group released a 100-second video on its video datacasting project. With the right design and setup, broadband devices to be used by first responders for the First Responder Network Authority nationwide public-safety broadband network should also be able to receive content downloaded through video datacasting.





The Future of Mobile Data Management

Many government agencies have mastered the basics of mobile device management, but the growing number increasingly powerful devices is changing the mobile threat landscape, and bringing a whole new level of complexity as security concerns shift from apps to data. The following tools and tactics are worth watching as agencies seek better ways to secure their data; data loss prevention, derived credentials, common criteria, Windows 10, mobile app vetting, cloud services, and containerization, or not.





FirstNet RFP Released

Alexandria, VA –The First Responder Network Authority (FirstNet) released its much-anticipated Request for Proposals (RFP) for the nationwide public safety broadband network (NPSBN). The RFP takes an objectives-based approach and seeks a comprehensive network proposal covering the entire country in order to yield the most innovative solutions from the private sector




DHS S&T Develops First Responder Tracking Technology

The Department of Homeland Security Science and Technology Directorate is developing a new system, known as the Precision Outdoor and Indoor Navigation and Tracking for Emergency Responders, to help track first responders. Traditional locator devices use GPS, inertial measurement units and other technologies. POINTER sets itself apart by using low-frequency magnetic fields that can transmit signals through any building materials.