January 2019 Newsletter

January 2019

Winbourne Consulting offers a full range of public safety services, including strategic planning, systems integration, specifications development, solution acquisition, and implementation project management and quality assurance.

Our Areas of Expertise encompass all segments of Public Safety, including:

  • PSAP Consolidation
  • NextGen/911 Strategic Planning and Implementation
  • Public Safety Communications and Telephony
  • Public Safety Applications and Systems Requirements and Implementation Support
  • Mission Critical Facilities Design and Fit-Out
  • 311 Call Centers and Implementation
  • PSAP Staffing and Operations Analysis

Our Clients include city, county, state, and federal agencies located throughout the United States and the world, as well as countries in Europe, the Middle East, Asia, the Caribbean, and South America.


We are interested in your thoughts on the newsletter topics. To share them with us, please visit our blog or follow us on Twitter.


For more information about our services and solutions, visit our website or follow us on LinkedIn.

Continuity of Operations Planning or “COOP”


What is COOP?

FEMA defines the Continuity of Operations Plan (COOP) as an internal effort within individual components of a government to ensure the capability exists to continue essential component functions across a wide range of potential emergencies, including localized acts of nature, accidents, and technological or attack-related emergencies. It enables governmental departments and agencies to ensure that their Mission Essential Functions (MEFs) continue to be performed in the event of such emergency situations.


The key to COOP is the identification of the Essential Functions (EFs) and planning to ensure that those functions can be continued throughout, or resumed rapidly after, a disruption of normal activities. Since COOP addresses and prioritizes all governmental functions, the plan requires a significant commitment to both develop and maintain.


What Is The Difference Between COOP and DRP (Disaster Recovery Planning?)

Traditionally, DRP has been focused on IT services, including data back up and restoration. COOP takes a holistic view of an event causing operational/service interruption and encompasses the support logistics, including people, facilities, vendors) as well as IT services and data.


What Is The Framework Of COOP?

FEMA has developed a “Continuity Plan Template for Non-Federal Governments” that can be found on the FEMA website. It provides the framework for COOP planning that addresses the key planning elements necessary to support effective continuity operations. Key information required for the COOP include the following:

  • Essential Functions
  • Resource Requirements for Essential Functions
  • Vital Records Management, including Systems and Equipment
  • Internal and External Contacts
  • Orders of Succession
  • Delegations of Authority
  • Alternate Facilities
  • Continuity Modes of Communication


COOP Concept of Operations:

The COOP addresses four phases in its continuity coverage. These phases cover the cycle of actions through activation and returning to normal operations:

  1. Phase I - Readiness and Preparedness
  2. Phase II - Activation and Relocation: plans, procedures, and schedules to transfer activities, personnel, records, and equipment to alternate facilities are activated
  3. Phase III - Continuity Operations: full execution of essential operations at alternate operating facilities is commenced
  4. Phase IV – Reconstitution: operations at alternate facility are terminated and normal operations resume


COOP Development

As COOP covers all essential functions of government, a comprehensive COOP requires each department to assess its operations, gather necessary information and document their plan. This undertaking diverts resources that are supporting normal departmental operations to perform this additional task. The process also requires the assessment of cross-departmental dependencies (such as IT, accounting, HR), and the prioritization of their resources across the government’s EFs.


Because of the size and complexity of this undertaking, the development of a COOP requires training and guidance to all departments regarding the development of the plan and its components. Additionally, COOP development requires coordination support, especially for cross-departmental requirements and prioritization, as well as overall project management to keep the effort on schedule across the range of departments.


Ongoing Maintenance and Exercises

No plan can be considered effective without continued updates and periodic exercises. This ongoing activity and the associated resources should be incorporated into annual operational plans and budgets.


Additional Information

For additional information contact your Regional COOP Program Manager. The COOP POC/Regional COOP Program Manager is the individual responsible for coordinating your areas COOP-related activities and is the principal liaison between your organization and the National Continuity Programs (NCP) Directorate. Another source of information would be the web-based independent study course on COOP (IS 546a and IS 547) that FEMA offers online. Additional information can be found on the FEMA website including CGC 1: States, Territories, Tribal, and Local Government Jurisdictions and Private Sector Organizations and NSPD-51/HSPD-20 – National Continuity Policy www.fema.gov/about/org/ncp/coop/planning.sht.


For additional assistance in developing your agency’s COOP, contact Winbourne Consulting at info@w-llc.com.

Winbourne Happenings


Huntington Beach, CA Computer Aided Dispatch Replacement Support. Winbourne is assisting Huntington Beach, CA with the selection of a state of the art Commercial Off The Shelf Computer Aided Dispatch (CAD) and CAD Mobile system. We are currently providing subject matter expertise and project management to all aspects of the jurisdiction’s Request for Proposal Development, vendor evaluation and contract negotiations processes.


Winbourne Consulting Attended the Recent NENA Standards and Best Practices Conference

The annual NENA Standards and Best Practices conference was held in Orlando, FL January 21 – 24, 2019. The overwhelming theme of this year’s conference was the NG9-1-1 PSAP (Next Generation 9-1-1 Public Safety Answering Point) standards being released later this year and how PSAPs need to prepare for the NG9-1-1 changes that will soon impact them.


The theme of the conference was “Unlocking the Next Generation” and dealt with topics from NG9-1-1 standards and operations, to social networking, non-traditional call centers, and lessons learned from early adopters. The conference participants unanimously agreed that NG911 is needed today. Several key issues were discussed, including the issue of PSAPs ability to stay current with today’s IoT (Internet of Things) technology and incorporating that technology into their systems. Another very important issue was the need for funding which is significant and required for NG911. The issues that were raised and the discussions held will be covered in Winbourne’s February Newsletter.


Lisa Madden, Winbourne Consulting, will be attending the annual 9-1-1 Goes to Washington.


Industry Events


February 12-15 | Grand Hyatt | Washington DC

9-1-1 Goes to Washington brings together hundreds of 9-1-1 professionals from around the country with policy leaders in our nation's capital to explore and discuss today's most pressing 9-1-1 and emergency communications issues. 9-1-1 Goes to Washington is the only event where you can learn about the policy challenges facing public safety and take immediate action to address them through dialog with your elected and appointed officials.



International Wireless Communication ExpoConference: March 4-8, 2019 | Exhibits: March 6-7, 2019 | Las Vegas Convention Center | Las Vegas, NV

IWCE is a venue where people can make the human connections they need to be successful, whether it is connecting to a future client, boss, employee or business partner. It is also where people can connect to information about a technology, product or policy that is crucial to success. See innovation at its best and join us for the premier event for critical communications technology.




March 10-13, 2019 | LaJolla, California

The California Chapter of NENA (CALNENA) is proud to announce that the 2019 Mission Critical Training Event (MCTE) is scheduled for March 10 – 13, 2019. The MCTE will again be held at the Hyatt Regency La Jolla at Aventine in San Diego. This 5 star hotel will be used exclusively for the CALNENA Training Event.



May 20-22 | Jacksonville, Florida

The IACP Technology Conference is a professional law enforcement event bringing together leading practitioners to explore unlimited opportunities for law enforcement to apply the latest technology to create efficient solutions to old problems and to keep pace with sophisticated cyber-enabled crimes. Last year's conference featured 750 attendees, 40+ educational presentations, and 75 industry leading exhibitors.



Articles of Interest


What's Next For Smart City Tech?

Even as they experiment with automated vehicles, open data and blockchain to improve economic prospects for businesses and livability for residents, smart cities still face foundational technology challenges.


According to "IDC FutureScape: Worldwide Smart Cities and Communities 2019 Top 10 Predictions," a number of drivers are shaping cities' digital transformation, including local leaders' ability to adapt to a an increasingly digital world, turn data into insights, secure their digital assets and handle rising customer expectations – all the while straddling legacy and next-generation systems. To read the full article visit: https://gcn.com/articles/2018/12/21/smart-city-predictions.aspx?admgarea=TC_IoT


TIA Partners with IoT Community

The Telecommunications Industry Association (TIA) and the Internet of Things Community announced an agreement to accelerate the digital transformation of the internet of things (IoT) and further the development of smart buildings.


The two organizations signed a memorandum of understanding (MoU) to collaborate on a set of initiatives regarding smart buildings, manufacturing, connected vehicles, intelligent transportation, healthcare and more. They will share commercial, technical and standardization insights, as well as explore opportunities for collaboration on technologies, exchange information and expertise, and develop solutions to accelerate the development of the IoT. Visit https://www.rrmediagroup.com/News/NewsDetails/NewsID/17841 to read the complete article


FirstNet Authority Seeking Additional Industry Partners, Acting CEO Parkinson Tells CES

While the FirstNet partnership with AT&T has yielded good progress to date, the FirstNet Authority does not want “to put all of our eggs in one basket” and is seeking other industry partners, particularly those interested in developing technologies that can be leveraged for both public-safety and smart-cities initiatives, according to FirstNet Authority Acting CEO Ed Parkinson.


“Ultimately, what I’m asking for is to join us,” Parkinson said during a keynote delivered last Friday at the CES event in Las Vegas. “We’re looking for partnerships. We have our partnership with AT&T, but we’re looking to create as many more as we possibly can. This is something that is at the core of what FirstNet is. Visit https://urgentcomm.com/2019/01/15/firstnet-authority-seeking-additional-industry-partners-acting-ceo-parkinson-tells-ces/ to read the complete article



Comtech Telecom (CMTL) to Acquire Solacom Technologies for $33 Million

Comtech Telecommunications Corp. (“Comtech”) (Nasdaq: CMTL) announced today it has agreed to acquire Solacom Technologies Inc. (“Solacom”), a leading provider of Next Generation 911 (“NG911”) solutions for public safety agencies, for $33.0 million.


Fred Kornberg, President and Chief Executive Officer of Comtech, said, “We believe Solacom is a leader in technology innovation in the NG911 space and we are delighted to have them join us. With safety and security markets at growth inflection points, the Solacom acquisition is a significant step in our strategy of enhancing our solutions offerings, particularly with respect to NG911 capabilities. We look forward to working with Solacom’s talented workforce to deliver innovative market-leading products and services to both domestic and international public safety agencies.”