July 2017

Winbourne Consulting offers a full range of public safety services, including strategic planning, systems integration, specifications development, solution acquisition, and implementation project management and quality assurance.

Our Areas of Expertise encompass all segments of Public Safety, including:

  • PSAP Consolidation
  • NextGen/911 Strategic Planning and Implementation
  • Public Safety Communications and Telephony
  • Public Safety Applications and Systems Requirements and Implementation Support
  • Mission Critical Facilities Design and Fit-Out
  • 311 Call Centers and Implementation
  • PSAP Staffing and Operations Analysis

Our Clients include city, county, state, and federal agencies located throughout the United States and the world, as well as countries in Europe, the Middle East, Asia, the Caribbean, and South America.


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For more information about our services and solutions, visit our website or follow us on LinkedIn.

Preparing for the Future of Public Safety Technology


It is generally considered that Public Safety has been lagging behind in the application of technology, but several new initiatives by state and federal governments are promising to assist in narrowing of the technology gap. This year alone there has been the award of the First Responder Network Authority (FirstNet) to AT&T and the publishing of the Emergency Incident Data Document (EIDD) National Information Exchange Model (NIEM). These actions coupled with ongoing initiatives such as NG9-1- raises the concern that most Public Safety professionals need to examine the state of their own technology.


Protecting the current technology investment base is important, but with the landscape of requirements for new technology changing faster than ever before, Public Safety professionals need to make prudent decisions with their budgets that addresses these changing mandates. There are several steps that can either help protect current technology investments and adapt them to new technologies or determine if the systems should be replaced.


First, ensure that the agency has an accurate inventory of its current technology including: server hardware, network infrastructure, and application software release levels and maintenance contracts.


Next, create a technology roadmap that includes current needs and prepares the agency for the next wave of technology. This roadmap should at a minimum be at least 3 to 5 years out. The technology roadmap needs to point out anticipated server, network and/or software upgrades, as well as determine if any software applications will need to be replaced.


A key step in this process is to ensure that any anticipated local, state or federal mandates are accounted for as well as the specific concerns from the local community. Once completed, the roadmap should be updated on a regular basis, preferably once a year. During this annual review process, the agency needs to not only take the existing technology into consideration; but also look at technology trends and future needs. One such example of these kinds of requirements are body worn cameras. Just a couple of years ago these systems weren’t on many agencies radar, but now they are a major component of many agencies’ budgets.


This technology roadmap is now a valuable tool that the agency can utilize in working with its current application vendors to understand and determine their commitment to new technology and standards. Also, the roadmap can be used to support budget requests and planning. Using this roadmap the agency can determine if its current vendor has a solid technology plan and commitment to implement it. Additionally, it is an opportunity to engage the vendor and develop a plan to upgrade the software applications to the latest versions/releases and to discuss/negotiate cost. Also, working with your application vendor on an annual software upgrade strategy prevents being 2 or 3 releases behind, which makes the upgrade process that much more difficult, costly and challenging.


If the current application vendors do not have a technology roadmap or vision that is in concert with your roadmap; it could very well be that it’s time to explore alternatives. With the increasing performance demands that public safety agencies are currently facing, remaining with a vendor that doesn’t have a corresponding technology plan or vision very often means that the replacement costs are much greater than if the agency had been able to anticipate the replacement and gone through a more disciplined and planned procurement process.


When evaluating application vendors, make sure to fully understand their business model, technology and commitment to Public Safety. This includes compliance with current and future standards such as NIEMS, NG911, FirstNet, NIBRS, etc., and interoperability of their solution with other systems such as CAD-to-CAD, RMS data sharing, etc.


Winbourne Consulting has worked with public safety agencies in the assessment of the state of systems and assisted them in developing a technology roadmap. If you are interested in having Winbourne Consulting assist your agency in the development of a Technology Roadmap, please contact us at info@w-llc.com.


In our next article we will discuss how to evaluate, CAD, mobile, RMS, FMS and EMS applications.

Winbourne Happenings


ELKO, NEVADA – The Elko County, NV Enhanced 911 Board has chosen a consulting group to help get E-911 service off the ground.


Winbourne Consulting was the number one option for all seven members of the board, and County Commissioners chose to accept the board’s recommendation.


To view the article from the Elko Daily Free Press visit: E911 board chooses consultant group


Winbourne Consulting participated in the Smart Cities Conference in Hanoi, Vietnam June 21-22, 2017. The conference was sponsored by the US Trade & Development Agency (USTDA) and the US Commercial Service (USCS). The conference speakers and workshops covered a wide variety of smart city topics including transportation, civil services, and emergency communications. Representatives from major cities participated to include Danang, Ho Chi Minh City, Hanoi, and the Ministry of Information and Communications. Vietnamese delegates made presentations on their city’s smart city priorities, projects, and initiatives.


Winbourne Consulting has entered into a contract with Ouachita Parish 9-1-1 Communications District in West Monroe, Louisiana, to provide 911 revenue billing audit and ALI database ‘true up’ analysis services.


City of WacoWinbourne Consulting has been assisting the City of Waco, Texas to complete a Body Worn Camera System project. Our tasks have included:


As a result of the completion of that study, the City of Waco published the BWC RFP and Winbourne Consulting will assist the City of Waco with the next phase of the project which steps include:


Industry Events


APCO 2017APCO 2017 is the premier event for public safety communications officials, from frontline telecommunicators to communication center managers to public safety communications equipment and services vendors. Registration opens April 3, 2017.



Every year, the IACP Annual Conference and Exposition supplies you and your department with powerful advantages, bringing together an unmatched educational program, renowned keynote speakers, community-building special events and the largest collection of tactical equipment and technology solutions available for law enforcement. Join thousands of dedicated professionals from federal, state, county, local and tribal agencies at IACP 2017 — you and your team will get the intelligence, strategies and solutions you need to sharpen your edge and better serve and protect.




October 9-12 : Columbus Ohio

NENA’s 9-1-1 Standards and Best Practices Conference is where you can take an active role in improving your PSAP’s performance and develop the standards necessary to address the current and future needs of NG9-1-1 and overall 9-1-1 service.


Articles of Interest


FCC Proposes Adding Blue Alert Option to Emergency Alert System

The FCC proposed adding an alert option to the nation’s emergency alert system to help protect the nation’s law enforcement officers. Called a “blue alert,” the option would be used by authorities in states across the country to notify the public through TV and radio of threats to law enforcement and to help apprehend dangerous suspects.

FCC Proposes Adding Blue Alert Option to Emergency Alert System


FirstNet Officials Reiterate MCPTT Plans for March 2019

One of the most-discussed aspects of FirstNet is the implementation of MCPTT over LTE, because its effectiveness could impact decisions associated with the future investments that local and state public-safety agencies make in the LMR systems currently providing mission-critical voice communications for first responders.

FirstNet officials reiterate MCPTT plans for March 2019, hope to accelerate firefighter-location solutions


New Technology Could Offer a ‘High-Speed Internet Lane’ for First Responders

When first responders are overwhelmed by an emergency and people are panicked and desperate, it is increasingly vital that victims can get information they need via their smartphones. Now that MAPFEAT can show what people really want to know in a mass emergency, the researchers hope public information apps can be updated to address the needs of a panicked population by providing useful information.

Emergency apps fail real-world user-centered design test


LaaSer Receives New Patent for 9-1-1 Location Technology

LaaSer Critical Communications was issued U .S. patent for the company's technology, which accurately locates mobile-phone callers who dial 9-1-1 and routes them to the most appropriate emergency services response center. LaaSer's technology locates a caller with tremendous accuracy often before the call routing decision is made, ensuring the appropriate PSAP receives the call.

LaaSer Receives New Patent for 9-1-1 Location Technology



July 2017 Newsletter