July 2018 Newsletter

July 2018

Winbourne Consulting offers a full range of public safety services, including strategic planning, systems integration, specifications development, solution acquisition, and implementation project management and quality assurance.

Our Areas of Expertise encompass all segments of Public Safety, including:

  • PSAP Consolidation
  • NextGen/911 Strategic Planning and Implementation
  • Public Safety Communications and Telephony
  • Public Safety Applications and Systems Requirements and Implementation Support
  • Mission Critical Facilities Design and Fit-Out
  • 311 Call Centers and Implementation
  • PSAP Staffing and Operations Analysis

Our Clients include city, county, state, and federal agencies located throughout the United States and the world, as well as countries in Europe, the Middle East, Asia, the Caribbean, and South America.


We are interested in your thoughts on the newsletter topics. To share them with us, please visit our blog or follow us on Twitter.


For more information about our services and solutions, visit our website or follow us on LinkedIn.

Come Visit Us At Booth #430


Winbourne Consulting, the nation’s leading firm on Public Safety Solution Systems Planning and Implementation will be in Booth 430 at the APCO Expo.


We will be raffling an Amazon Echo Show each day, so stop by and visit our booth. Enter your business card for our raffle, and share with us your thoughts on Public Safety Communications.


Planning a legacy system upgrade? Winbourne Consulting has helped numerous public safety agencies in all operational and technical aspects of migrating to new public safety systems: CAD/Mobile/RMS/Radio/Business Intelligence. We also provide public safety strategic planning and technical roadmap services. Drop by and let’s discuss how we can help you navigate all aspects of the project to ensure it meets your operational needs.


Planning to migrate to NG9-1-1? Stop by our booth to find out how Winbourne Consulting has helped numerous agencies identify the key issues – such as readiness assessment, stakeholder involvement, technology integration,, transition, migration, cutover, and training typically encountered when migrating to NG9-1-1. Do you have questions or concerns about moving to NG911? The Winbourne Consulting team is on-hand to share its experiences in the successful implementation of NG9-1-1 systems around the country.


Is your community looking to implement Smart City technology? Winbourne Consulting can assist your agency in evaluating its impact on your organization and how best to plan and implement the changes needed to be part of a Smart City community.


Are you challenged by the policy and technology complexities of implementing a Body Worn Cameras/Digital Evidence system? Winbourne is here to help you be successful in all aspects of your implementation.


Does your agency generate the maximum revenue for your agency from your 911 surcharges and services? Winbourne Consulting offers a financial analysis service which analyzes legislation, revenue and expenses to assist our clients in increasing their sustainable revenue and decreasing their ongoing expenses.


Winbourne Consulting is proud to be an active participant in the NG911 NOW Coalition. Lisa Madden, our Vice President, NG911, FirstNet chairs the associated Working Group within iCERT. For more information on this important initiative visit: www.ng911now.org.


Winbourne Consulting - Your Partner in Delivering Public Safety Communications Solutions.


Winbourne Happenings


Winbourne Consulting was selected by Westminster, CO to provide subject matter expertise and assistance in replacing its legacy Record Management System. Westminster Police Department’s plan is to replace its current RMS and perhaps its CAD system with an integrated CAD/RMS system that supports the current and future operational needs of the Department. Winbourne will assist the WestminsterPD in developing a detailed Needs Assessment report, Functional and Technical Requirements, Scope Development, RFP Publication, Evaluation Support, and CAD/RMS System Implementation services.


Winbourne Consulting is assisting the city of Virginia Beach in the implementation of its Body Worn Camera and In Car Camera systems for the Virginia Beach Police Department. In addition to providing subject matter expertise to the Department, Winbourne is also assisting the city in developing an Information Technology architecture for managing digital evidence that incorporates the city’s available network infrastructure. As part of the phased approach, the initial group of officers has been equipped with BWCs. Additionally, Winbourne Consulting provided business architect and quality assurance oversight for the configuration, testing, training, and operationalizing of the complete system, including technical support and input into policies and procedures.


Winbourne Consulting is assisting Fayette County, Georgia and its vendor Carbyne in the implementation of the Carbyne NG911 Ecosystem. As part of the initial phases of implementation Winbourne is helping the county to understand the operational and technical changes that will be driven by the new system. Winbourne is involved in identifying the best practices for training call takers, and engaging citizens, in new video, location, and chat services as well as assisting the agency in fully identifying all operational changes for a PSAP that will “see” (i.e. view all the additional IOT data available) the emergencies for the first time, as will be possible with the Carbyne solution. Fayette County and Carbyne were recently prominently featured in an article in State Scoop titled: Piece by Piece, Next Generation 911 Is Coming. To read the full article visit: https://statescoop.com/piece-by-piece-next-generation-911-is-coming


Industry Events


APCO 2018 is the premier event for public safety communications officials, from frontline telecommunicators to comm center managers to public safety communications equipment and services vendors.

April 2, 2018 | https://www.apco2018.org/



August 8 - 11, 2018 | Kay Bailey Hutchison Convention Center | Dallas, TX

Each summer, thousands of the most prominent fire and emergency service leaders from across North America and around the globe come to FRI to learn, network and collaborate together.


FRI education covers all areas of the emergency service:

  • Navigating the political environment
  • Managing change
  • Ethical leadership
  • EMS issues
  • Career development
  • And more


FRI attracts hundreds of exhibitors to showcase the newest fire service innovations in apparatus, technology, equipment, gear and more. If you're a fire/EMS chief, chief officer or company officer - this is YOUR conference for leadership education.



Since 1893, the IACP has been shaping the law enforcement profession. The IACP Annual Conference and Exposition has been the foundation, providing leaders with new strategies, techniques, and resources they need to successfully navigate the evolving policing environment.


Don’t miss out on the opportunity to spend four days with law enforcement leaders from around the globe as they address your most pressing challenges. Register now for the most comprehensive law enforcement conference and exposition in 2018. https://www.theiacpconference.org/

Articles of Interest


High-Tech Training for First Responders

(TNS) — The patient was flat on his back, his breathing low and shallow. His eyelids opened, and then closed. Blood shoots from the wound in an arterial spray, as a first responder hastily applies a tourniquet.


This scene is not real, but part of an extensive training session that was held at the Scituate Harbormaster's station with members of the harbormaster's department, the Scituate, Mass., Fire Department, and South Shore Hospital. Read the full story at: http://www.govtech.com/em/preparedness/High-Tech-Training-for-Scituate-First-Responders.html


Smart City Projects, Surveillance Drive IoT Growth

Internet-of-things technologies dedicated to public safety are booming, as governments look to integrate real-time monitoring, advanced analytics and improved decision making into their departments, according to recent market forecast.


The global market -- an amalgam of internet-connected devices, services and supporting software -- is currently valued at around $979 million, with more than half of that in North America. Growth from smart city projects and the use of connected surveillance systems is expected to push the market to more than $2 billion by 2023.


Other drivers include the increased adoption of machine learning that can sort through and understand real-time information from IoT sensors and the growth in autonomous systems that will benefit from more roadside technology. Use of IoT technology for disaster mitigation and recovery is expected to be of increasing importance, according to a statement by the industry analyst MarketsandMarkets. To read the full article visit: https://gcn.com/articles/2018/07/18/iot-growth.aspx?admgarea=TC_STATELOCAL


Colorado Group Asks FCC to Ensure FirstNet Supports Interoperability

The Colorado Public Safety Broadband Governing Body (CPSBGB), formally the First Responder Network Authority (FirstNet) Colorado Governing Body, filed comments asking the FCC to ensure the nationwide public-safety broadband network (NPSBN) supports interoperability and roaming. However, an AT&T spokesperson said the state plans to withdraw the filing, while a CPSBGB member said public safety was not consulted on any such decision. Read the full story at: https://www.rrmediagroup.com/News/NewsDetails/NewsID/17051


APCO, NPSTC Offer Different Vews About Sharing 4.9 GHz With Utilities, Critical Infrastructure

Key public-safety organizations want the FCC to determine that public-safety communications in the 4.9 GHz spectrum should continue to be prioritized, but they express different opinions about the role that utilities and other critical-infrastructure entities should have in the band, according to recent filings with the FCC. a 50 MHz swath currently dedicated to public-safety communications—were submitted to the FCC as part of a proceeding initiated in March, after FCC commissioners expressed concern about perceived underutilization of the spectrum and raised the possibility of permitting commercial use on the airwaves. To read the full article visit: http://urgentcomm.com/public-safety-broadbandfirstnet/apco-npstc-offer-different-views-about-sharing-49-ghz-utilities-crit


Piece by Piece, Next Generation 911 Is Coming

Even without strong federal funding, emergency call centers are slowly adding new features that are expected, ultimately, to save lives.


One of the nation's most critical systems — 911 — has been a technological laggard for years. That's finally starting to change, as companies like Apple and Google stir public interest in new features like the ability to share more precise location data with emergency responders. But for infrastructure that has in many places gone untouched for decades and has no clear source of funding for upgrades, the path leading to the next generation of 911 is unclear. To read the full article visit: https://statescoop.com/piece-by-piece-next-generation-911-is-coming