June 2015 Newsletter

June 2015

Winbourne Consulting offers a full range of public safety services, including strategic planning, systems integration, specifications development, solution acquisition, and implementation project management and quality assurance.

Our Areas of Expertise encompass all segments of Public Safety, including:

  • PSAP Consolidation
  • NextGen/911 Strategic Planning and Implementation
  • Public Safety Communications and Telephony
  • Public Safety Applications and Systems Requirements and Implementation Support
  • Mission Critical Facilities Design and Fit-Out
  • 311 Call Centers and Implementation
  • PSAP Staffing and Operations Analysis

Our Clients include city, county, state, and federal agencies located throughout the United States and the world, as well as countries in Europe, the Middle East, Asia, the Caribbean, and South America.


We are interested in your thoughts on the newsletter topics. To share them with us, please visit our blog or follow us on Twitter.


For more information about our services and solutions, visit our website or follow us on LinkedIn.

Digital Display for Public Safety Communications Centers


Digital Display for Public Safety Communications CentersThe display of a broad range of information on digital displays has become a critical component of Emergency Communications Centers (ECCs), Emergency Operations Centers (EOCs), Traffic Management Centers (TMC’s), Real Time Crime Centers (RTCCs) and 311 call centers together with their supporting operational areas that we find are often co-located in today’s Public Safety Center. In the discussion below, several of the key factors involved in selecting and operating a Digital Display System are discussed.


In many digital display applications, content must be regularly updated to ensure that the correct messages are being displayed. This can either be done manually when needed, or event driven. Emergency Communications/Operations Center content can include an array of sources such as Computer Aided Dispatch (CAD), Geographic Information System (GIS), Situational Awareness (Web EOC), and Telephone Statistics, Closed Circuit Television (CCTV), Traffic Cameras, Commercial Television, Video Teleconferencing, WebEx, educational / training sources and network monitoring. Additional sources are expected to be available as the ability to import video from the field improves.


The ability to manage all of these sources and quickly locate and place the appropriate source on a specific display is a critical requirement to make a solution effective in support of operations. The solution is a digital signage display that contains a content management system and digital media distribution system which can either be run from a personal computer and server or a regional/national media hosting provider.


Since digital signage content can be frequently and easily updated, they are gaining acceptance as an alternative to static signage. They also have the additional benefit of the interactive abilities available through the employment of real-world interfaces such as embedded touch screens, movement detection and image capture devices, all of which enable these forms of signage to understand who and how users are interacting with them. A Web content management system (Web CMS) is a bundled or stand-alone application that is used to create, deploy, manage and store content on Web pages. Web content includes text and embedded graphics, photos, video, audio, and code for applications that displays content or interacts with the user. Web CMS can take on many roles in a Public Communications Center and is an important base for any website blogging, articles, news, and description of events. A Web CMS may catalog and index content, select or assemble content at runtime, or deliver content to specific visitors or specific groups of users in a Public Safety Communications Center. Web CMSs allows client control over HTML-based content, files, documents, and Web hosting plans based on the system depth and the niche it serves.


As depicted above, content is anything designed to be displayed on LED LCD displays, projectors, video walls and kiosks. Content includes text, images, animations, video, audio, and interface data. Digital signage is expensive to install relative to static signage and needs content that is deemed useful to a user’s to produce a return on investment.


Depending on the display manufacturer, digital signage can be delivered to displays optically or via copper using media converters or content players. Other methods that have been utilized include HDMI and DVI cables.


Winbourne Consulting has provided technical guidance and implementation assistance to numerous Public Safety Agencies in their acquisition of Digital Signage Systems. For more information on how we can assist your agency, please contact Alan Kruml. Al can be contacted via email at AKruml@w-llc.com and his office phone - 703-584-5350x103.


Winbourne Happenings


Lisa Madden, Director of E9-1-1 and FirstNet for Winbourne Consulting attends New Hampshire’s recent FirstNet Initial Consultation. The consultation was attended by numerous state and local public safety officials and national and state FirstNet representatives as well as other state FirstNet representatives. There were a number of discussions on various use cases and the positive impact that FirstNet can have in those situations. Additional topics included local cell coverage, rural coverage, and the importance of Region 1 speaking with a unified voice as FirstNet is implemented throughout New England.


Winbourne is Assisting the City of Virginia Beach Fire Department in Performing an Analysis of its Fire Inspections and Permitting Requirements, and Developing Implementation Options.


Winbourne staff is currently performing an analysis of Fire Inspections processes and procedures, conducting Process Modeling and Process Improvement facilitated workshops, and documenting and validating their business and technical requirements.


Industry Events


July 14 and July 15, 2015

Dulles Expo Center

Chantilly, Virginia


Winbourne Consulting will display its Body Worn Camera services and capabilities at the BWC Industry Days, July 14 and 15th, at the Dulles Expo Center in Chantilly, VA. The purpose of the BWC Industry Days is for public safety/criminal justice agencies, as well as IT representatives, purchasing managers and others in general government who have a vested interest, to collaboratively engage BWC IT vendors. Through this unique opportunity, government officials will become better educated and view the latest BWC technology solutions available in order to ultimately make informed decisions as they implement this new type of technology. The event will kick off on Tuesday, July 14, from 5:30 until 9:00 p.m., and an Opening Reception will be held from 6:00 p.m. until 8:00 p.m. that evening. The event will resume on Wednesday, July 15, at 9:00 a.m. and close at 6:00 p.m.


Fairfax County Police DepartmentFor more information, visit http://www.bwcindustrydays.org/ or call (703)792-6530.


Hosted by the Fairfax County Police Department and Prince William County Police Department.


Tuesday, July 14 and Wednesday, July 15, 2015

Dulles Expo Center, Chantilly, Virginia



APCO Annual Conference & ExpoAPCO Annual Conference & Expo

August 16-19, 2015

Washington, DC



Gear up for the public safety communications industry’s biggest event of the year! If you are a supervisor, manager, director; telecommunicator and dispatcher; engineer/technician; 9-1-1 coordinator; police or fire chief, you’ve got to be in Washington, DC, in August 2015.



Articles of Interest


Radio Resource Media GroupFederal Government Launches Body-Worn Camera Resource Site

The U.S. Department of Justice’s Bureau of Justice Assistance launched the National Body-Worn Camera Toolkit, a resource website dedicated to the cameras. The website offers answers to frequently asked questions covering a variety of topics including research, technology, privacy concerns, training and policies. It also offers links and information about pending legislation targeting the cameras and funding or training opportunities, as well as an area to submit questions.




FEMA Releases Data Visualization Tool

The Federal Emergency Management Agency launched a new data visualization tool that enables users to see when and where disaster declarations have occurred across the country. The tool also helps provide important information about the history of hurricanes and other disasters in their communities and what residents can do to prepare.




CTIA Forms 9-1-1 Location Accuracy Working, Advisory Groups

CTIA has formed a working group and an advisory group to provide advice and guidance on the implementation of parts of the FCC’s recent 9-1-1 location accuracy rules. The two groups will focus on key elements of the new rules, including a test bed for evaluating location technologies, a national emergency address database, Z-axis location information and the standards necessary to implement those elements.




FCC Releases Report and Order on Emergency Alert System

The FCC released its sixth report and order to improve operation and exercise of the Emergency Alert System. The commission said its rules must evolve as legacy networks and services transition to next-generation technologies.




FirstNet Releases Draft RFP

The First Responder Network Authority Board released a draft RFP for the construction, operation, maintenance and improvement of the nationwide public safety broadband network for local, state, regional, tribal and federal first responders. Among the technology requirements for the NPSBN network coverage and include data, voice over LTE, messaging, machine-to-machine, VPN, video and location services.