June 2017 Newsletter

June 2017

Winbourne Consulting offers a full range of public safety services, including strategic planning, systems integration, specifications development, solution acquisition, and implementation project management and quality assurance.

Our Areas of Expertise encompass all segments of Public Safety, including:

  • PSAP Consolidation
  • NextGen/911 Strategic Planning and Implementation
  • Public Safety Communications and Telephony
  • Public Safety Applications and Systems Requirements and Implementation Support
  • Mission Critical Facilities Design and Fit-Out
  • 311 Call Centers and Implementation
  • PSAP Staffing and Operations Analysis

Our Clients include city, county, state, and federal agencies located throughout the United States and the world, as well as countries in Europe, the Middle East, Asia, the Caribbean, and South America.


We are interested in your thoughts on the newsletter topics. To share them with us, please visit our blog or follow us on Twitter.


For more information about our services and solutions, visit our website or follow us on LinkedIn.

Governance: No Job for the Weary…but Really Important


What is governance?

Governance is the design for cooperation, management and sustainment of programs involving two or more entities or organizations. Through the documentation of rules and expectations, cooperating organizations provide a framework for relationships between entities with shared goals. The extent and composition of the governance framework should reflect the extent and nature of the shared goals.


Governance design is a job that lacks the appeal of service delivery, but when two or more organizations are attempting a joint undertaking, governance is the figurative mucilage that binds them for success.


The formulation of a charter for the program is a good first step in developing the governance framework. The charter will identify participants, name authorities and set boundaries for the program. These are essential factors that must guide the governance form, format and content. The following are typically addressed in a charter:

  • Problem Statement
  • Program Description
  • Goals and Objectives
  • Program Scope
  • Critical Success Factors
  • Key Assumptions
  • Constraints
  • Funding Authority
  • Program Oversight Authority
  • Program Milestones
  • Points of Contact
  • Roles and Responsibilities


The type of governance needed by a program will be driven by the factors outlined in the charter.


Types of Governance Instruments

Types of governance vary widely. A typology of governance types might include the following:

  • Generally speaking, formal agreements are needed when governmental appropriations are required. The Memorandum of Understanding and the Memorandum of Agreement are often used to establish joint concepts of operation or methods of handling operational issues between jurisdictions or individual agencies within two or more jurisdictions. When the agreement results in the establishment of an ongoing funding requirement these instruments may not carry the same weight as a Joint Powers Agreement (JPA) which are generally defined under law.


Roles and Responsibilities

At its core, any project or program involving multiple organizations, agencies or systems must clearly delineate a variety of roles and responsibilities and define operational objectives, benefits and enhancements to a public service. The selected governance design or model must in turn correspond to the program goals and objectives. Three primary areas of responsibility are Executive, Administrative and Operational and Technical.

  • Executive Level Responsibilities – Ensure that the governance approach reflects the strategic goals and objectives of the entities involved. This level of responsibility requires an Executive Level governance group, often called a Board, Commission or Board of Commissioners and is comprised of one or more representatives of the entities involved in the program.
  • Administrative and Operational Level Responsibilities – Ensure that the program reflects the operational goals and objectives of the participating municipal agencies or departments involved. This level of responsibility requires a highly engaged and involved Committee or Team of the Agency or Department heads responsible for the delivery of services affected by the program.
  • Technical Level Responsibilities – Technical level responsibilities include managing the functional requirements that the program must address as well as the system(s) configuration management to accomplish the functional performance desired. This statement applies to programs such as a joint purchasing program for ballistic vests to computer programs and integrated computer systems. All have functional requirements and all have configuration management requirements. These two levels of technical responsibilities require different skill sets but must operate in a tightly synchronized performance. The on-going processes of change management and configuration management must be addressed in the governance approach, and generally this is accomplished by establishing a representative Change Management Board or Change Advisory Board as well as a Configuration Management Team to execute the changes that are proposed, scoped, evaluated and designed.


When all three levels of roles and responsibilities are considered and addressed, governance design is more likely to involve all the partners/participants in meaningful dialogue in order to identify and address any issues as well as to manage the program in a manner that addresses the goals and objectives.


Governance: Staffing the Effort

Staffing the governance effort is an often overlooked cost when programs involving two or more entities or organizations are conceived and pursued. The methods for staffing these efforts are all too familiar:

  • Existing staff are assigned the additional tasks of participating in the required committees, boards and teams;
  • Existing duties and responsibilities are re-allocated to create capacity for current staff to take on new duties and responsibilities; or
  • New positions are sought through the budget process to support the additional duties and responsibilities


Each option has a venue in which it will succeed and other venues in which it will fail. As the roles and responsibilities are reviewed and assigned, alternatives for staffing the governance approach should be realistically considered. Designing governance for programs with multiple organizations involved should be a first order activity and not an after-thought once the program is operational, when the process will be more challenging and the process of design will take longer. Organizations will be aligned to protect existing staff alignment and new staffing needs will appear disconnected to the program itself.

Governance should be addressed early and often in order to build a road to success for multi-agency/multi-organization programs.


Winbourne Consulting has worked with many public safety agencies in the implementation of multi-agency governance agreements. If you are interested in having Winbourne Consulting assist your agency in assisting your agency with Governance Agreements, please contact us at info@w-llc.com.


Winbourne Happenings


City of Virginia BeachWinbourne Consulting LLC was awarded a contract by the City of Virginia Beach, Virginia (City) Information Technology Department to develop a Plan, Approach, Schedule, and Scripted Scenarios for the City’s Body Worn Camera (BWC) Project.


Winbourne will provide the project management support for the evaluation of BWC systems to determine which product is most advantageous to, and best meets the City’s goals, objectives, requirements, and strategic plan for their BWC project.


The Winbourne team will provide project support in the following areas:

  • BWC project stakeholder engagement and priorities management
  • Scripted demonstration scenarios, demo logistics and planning
  • BWC product vendor demonstration plan, scheduling and scoring process
  • Test results reporting and facilitation or workgroup deliberations.


Winbourne Consulting participated in NENA 2017, which was very well attended with hundreds of exhibitors and thousands of attendees from all over the country and globe.

Those who attended Monday’s keynote speech by Alex Sheen on Integrity and Accountability left the session with the concept of the power of the words “Because I said I would” . . . and a number of attendees have committed to doing their best with what they have. As Mr. Sheen pointed out, for public safety professionals, this mantra is part of our everyday lives. For more information on this inspiration program can be found at: http://becauseisaidiwould.com/


Many of the sessions at NENA were specific to advancements with Next Generation 911 (NG911). Industry leaders held breakout sessions on Governance, Funding, Emergency Services IP Network (ESInet) interoperability, and successful deployments of regional and statewide NG911 deployments. Many sessions addressed the impact of the evolving nationwide public safety broadband network for first responders (FirstNet), and the need for the interconnection between the NG911 environment and FirstNet. Of note was a session run by Dr. Walt Magnussen from Texas A&M University, who discussed the possibility of a nationwide overlay network to assist in the interconnection of neighboring states’ NG911 networks.


The important topic of securing the 911 environment was explored in many specific sessions over the course of the conference. The keynote address on Tuesday from Theresa Payton, former Chief Information Office at the White House, who discussed real-world strategies to combating cyber-crime in this interconnected world. In addition, sessions on ransomware attacks, protecting and securing ESInets, protecting from operational threats, among others, were very well attended, and very timely. We expect to see continued interest in this topic as the global cyber threats increase.


For additional information on what happened at NENA 2017 visit: http://www.nena.org/?page=NENA2017


Other Public Safety News


State ScoopTechnology is becoming an increasingly significant and critical component of the capability of the public safety community to meet the growing threats of today. The technologists who prepare for the worst of times — the terrorist attacks, natural disasters, and everyday crimes that threaten the safety and well-being of the public — are among government's heroes, building the information technology systems behind fire trucks and brass badges. For an interesting article on several of these leading technologists, visit: http://statescoop.com/monthly/top-11-public-safety-tech-leaders-to-watch


Industry Events


IAFC Annual Conference & ExpoConference: July 26–29, 2017

Exhibits: July 27–29, 2017

Charlotte Convention Center

Charlotte, NC


FRI, the annual conference and expo of the IAFC, has provided senior-level leadership training to fire chiefs for 140 years. As an organization, the IAFC represents the world's leading experts in the first responder community. The IAFC's commitment to excellence is seen throughout FRI—from the classroom to the expo, the IAFC delivers when it comes to quality and value.



APCO 2017APCO 2017 is the premier event for public safety communications officials, from frontline telecommunicators to communication center managers to public safety communications equipment and services vendors. Registration opens April 3, 2017.



Every year, the IACP Annual Conference and Exposition supplies you and your department with powerful advantages, bringing together an unmatched educational program, renowned keynote speakers, community-building special events and the largest collection of tactical equipment and technology solutions available for law enforcement. Join thousands of dedicated professionals from federal, state, county, local and tribal agencies at IACP 2017 — you and your team will get the intelligence, strategies and solutions you need to sharpen your edge and better serve and protect.



Articles of Interest


Motorola Offers Details on Apps, Services for FirstNet through AT&T

Motorola Solutions announced it will provide mobile apps, software and services for the First Responder Network Authority network as part of its role on the AT&T team selected by the U.S. government to deliver the U.S. nationwide public-safety broadband network. The company will also deliver a suite of mobile apps, such as mapping and messaging, built for the unique needs of public safety.



FirstNet CEO, AT&T Official Provide Further Details About 25-year Contract For First-Responder Network

AT&T plans to provide “very aggressive” pricing for its FirstNet subscription packages, and the carrier has pledged $18 billion to ensure that the nationwide public-safety broadband network receives regular technological and coverage upgrades during the 25-year contract period, according to officials for AT&T and FirstNet. Under the terms of the 25-year FirstNet contract, AT&T will gain access to the 20 MHz of Band 14 700 MHz spectrum licensed to FirstNet, which the carrier will used to support the deployment of the NPSBN.



New Technology Could Offer a ‘High-Speed Internet Lane’ for First Responders

Researchers at the Rochester Institute of Technology are developing a “high-speed Internet lane” they hope will ease the flow of information during disasters and prevent the congestion that can delay transmission of key data quickly. Multi-Node Label Routing protocol boasts a failover mechanism that chooses an alternate path if a failure of a link or node is detected. The new protocol can run below existing protocols and run without disruption.



ATIS Releases Smart Cities Technology Road Map

The 5G network, augmented reality, machine learning and other innovations are delivering options to rapidly advance the power of smart cities technology. The Alliance for Telecommunications Industry Solutions released “Smart Cities Technology Roadmap” to help city planners know what’s on the horizon so that they can start developing technology visions. The road map is the first industry publication for city decision-makers that provides an overview of the network-enabled technologies to have the greatest impact on the evolving smart city. The goal is to foster better budgeting, purchasing and staging decisions.