June 2018 Newsletter

June 2018

Winbourne Consulting offers a full range of public safety services, including strategic planning, systems integration, specifications development, solution acquisition, and implementation project management and quality assurance.

Our Areas of Expertise encompass all segments of Public Safety, including:

  • PSAP Consolidation
  • NextGen/911 Strategic Planning and Implementation
  • Public Safety Communications and Telephony
  • Public Safety Applications and Systems Requirements and Implementation Support
  • Mission Critical Facilities Design and Fit-Out
  • 311 Call Centers and Implementation
  • PSAP Staffing and Operations Analysis

Our Clients include city, county, state, and federal agencies located throughout the United States and the world, as well as countries in Europe, the Middle East, Asia, the Caribbean, and South America.


We are interested in your thoughts on the newsletter topics. To share them with us, please visit our blog or follow us on Twitter.


For more information about our services and solutions, visit our website or follow us on LinkedIn.

Smart Cities and Public Safety


The Smart City initiatives around the US and internationally promise a change in the way the public and governments interact. While the public has social media connectivity at their fingertips, the government has to deal with isolated systems and networks that do not lend themselves easily to interoperability. Each of these silos of information needs to become a contributing factor in the Smart City environment. At the top of the list is Public Safety, because without a safe city, the Smart City environment can’t flourish.


There are several ways to incorporate Public Safety into a Smart City initiative. First and foremost, Public Safety needs to implement systems that not only provide them access to all of the external information already available to them, but also integrates that data into the emergency communications centers (ECCs). This includes access to traffic and business cameras, traffic lights, transportation, utilities, schools, hospitals, building pre-plans and architectural drawings, weather and social media intelligence. All of this information is helpful when responding to incidents, such as the additional NG911 type of information, which includes burglar and fire alarms, panic buttons, car telematics, shot spotter and other critical information that allows first responders to get to the scene faster, and be better prepared for the incident situation that they are responding to. Smart City data integration, along with data analytics, can provide situational awareness and vital information to first responders and the public. For example, traffic analytics can detect traffic congestions, protests, disturbances, illegally parked or broken down vehicles and accidents. This type of up-to-the-minute information can be electronically shared with the ECC to dispatch first responders and other authorities to take corrective action.


The Smart City initiative is based on big data, which requires the gathering, storing and filtering from multiple data inputs and making them available to the departments or agencies that need them. These types of effort are typically conducted by city/county IT with cooperation from vendors with systems that can store and mine big data and make it available in the proper formats to departments and agencies that need it. This process requires the cooperation of the departments and agencies and their respective vendors. While data-mining can sometimes be accomplished without the cooperation of the application software suppliers/vendors, it is typically more effective if vendors cooperate. Once the data is mined, it is made available to departments such as law enforcement or ECC through web portals or interfaces. Smart City projects are typically multi-year projects, and require significant detailed planning and implementation schedules to be successful. With such a large number of moving parts, an inter-departmental and strong project management team must be in place to keep not only each task, but the whole project on track, and demonstrate progress with task completions that provide tangible benefits to departments, agencies and the public.


The following is an example of the steps needed to achieve Smart City interoperability with public safety:

  1. Establish Smart City IP networks (ESINet), with connectivity and security between government agencies such as public safety, courts, traffic enforcement, transportation and all other city services,
  2. Establish connectivity and resource sharing between all ECCs in the region,
  3. Integrate all NG911 pertinent data with the ECCs in the region,
  4. Integrate transit, parking enforcement, fleet management, facilities management, traffic and business cameras, traffic and street lights, billboards, transportation, utilities, schools, hospitals, government buildings, social services, and any other relevant services with the Smart City IP network,
  5. Connect all Smart City and ECC information to the emergency operations center (EOC) for situational awareness and deployment of resources to large scale events such as riots and protests, as well as large scale incidents, social events and weather related situations,
  6. Utilize the Smart City information for predictive analysis, resource allocation and communication with the public,
  7. Develop a multi-year Smart City strategy with emphasis on public safety,
  8. Promote a business and government Smart City coalition to work with public safety,
  9. Partner with technology vendors that can deliver big data analytics and integration with public safety,
  10. Work with Technology vendors to provide NG911 integration into the ECC and EOC,
  11. Work with businesses, traffic enforcement, schools and hospitals to provide camera feeds for public safety emergency response,
  12. Create pre-plans, for use by first responders, with businesses, schools, hospitals and government agencies for use in case of an emergency,
  13. Develop public awareness campaigns around the Smart City theme.


As an example of incorporating Smart City with public safety, Winbourne Consulting is currently working with Hanoi and Ho Chi Minh City (formally Saigon), in Vietnam; to establish the framework and plan for Smart City and Public Safety integration. While these cities don’t have sophisticated ECC’s, they do have IP networks (ESINet) that lend themselves to connecting government agencies and businesses. Since they don’t have to replace legacy networks and systems, they are able to acquire state of the art technologies and implement them quickly. Once the needed policies and procedures are in place, these cities will be able to take advantage of all of the Smart City capabilities without the burden of having to replace existing systems and networks.


Both cities can utilize existing IP WANs that can be adapted to a network like the ESINet with advanced mobile location capability and throughput speeds conducive to the Smart City environment. These cities will be able to start integrating multiple sources of information such as caller location, traffic flow, traffic cameras, hospitals and social media intelligence with Emergency Services, faster than cities with legacy networks and systems. While they have to implement modern Computer Aided Dispatch (CAD) and Mobile systems; they can achieve a high level of information sharing and situational awareness in a relatively short period of time. The biggest challenge these cities face is the adaptation of policies and procedures that allow the implementation of the technology and provide adequate training for public safety personnel.


One of the most important lessons that are being learned from the Vietnam experience is the level of cooperation between government agencies and private industry that is required to implement a true Smart City paradigm. These cooperative efforts involve all levels of government including public safety, traffic enforcement, public transportation, military, utilities, schools, hospitals, courts, city and national leadership. Public cooperation typically includes large and small businesses, private health facilities, private schools, private alarm companies and private transportation. These cooperative efforts are required in order for any Smart City initiative to succeed.


Winbourne brings national and international experience to Smart City initiatives by providing expertise in planning, governance, operations, business relations and data integration that is used to develop a clear and concise road map for a Smart City solution that is integrated with public safety.


Winbourne Happenings


On June 4, 2018, Winbourne Consulting presented an actionable phased consolidation approach to the City of Poughkeepsie, NY with a public hearing attended by the City Mayor and the City Council. In November 2017, Winbourne Consulting began a feasibility study regarding potential consolidation of the City of Poughkeepsie NY and Dutchess County 9-1-1 centers. The presentation was televised to the citizens, and Winbourne Consulting responded to numerous questions from the Councilmembers, and then followed up with an addendum to the Final Findings and Recommendations Report reflecting the comments. This consolidation feasibility project was then officially deemed “complete”. Following is a link to an article covering the meeting https://www.midhudsonnews.com/News/2018/June/05/Pok_911_consol-05Jun18.html


Winbourne Consulting LLC. Announces Partnership With Carbyne. The new partnership will kick off in Fayette County, GA, where Carbyne recently completed a successful pilot evaluation which led to their selection as a provider of NG911 call handling services. Winbourne Consulting is providing project management, change management, and implementation services for Carbyne’s customer, Fayette County, GA, as they migrate toward video, enhanced location services, and NG9-1-1 call answering ecosystem. https://www.prnewswire.com/news-releases/winbourne-consulting-llc-announces-partnership-with-carbyne-the-next-gen-911-platform-for-the-digital-age-685826301.html


Winbourne Consulting attended the annual National NENA conference in mid-June in Nashville, TN. This year’s conference was a forum for many technology and operational discussions, with a special emphasis on location accuracy. The catch phrase “if Uber can find me, why can’t 9-1-1” was widely used to put the emphasis on the challenges with identifying a dispatchable address, especially in an urban and/or indoor location. Apple and RapidSOS announced a partnership to work toward a better outcome for the environments where traditional location determination methods have not been accurate, and this announcement, along with many relevant sessions, provided an opportunity to keep up-to-date on the many exciting developments in the public safety industry.


Winbourne Consulting was pleased to participate in the iCERT hosted reception for the NASNA (National Association for State 911 Administrators) attendees on the Saturday prior to NENA. The reception was a great opportunity for the state 911 administrators to speak informally with the nation’s leaders in 9-1-1.


Industry Events


APCO 2018 is the premier event for public safety communications officials, from frontline telecommunicators to comm center managers to public safety communications equipment and services vendors. Registration opens April 2, 2018. https://www.apco2018.org/


August 8 - 11, 2018 | Kay Bailey Hutchison Convention Center | Dallas, TX

Each summer, thousands of the most prominent fire and emergency service leaders from across North America and around the globe come to FRI to learn, network and collaborate together.


FRI education covers all areas of the emergency service:

  • Navigating the political environment
  • Managing change
  • Ethical leadership
  • EMS issues
  • Career development
  • And more


FRI attracts hundreds of exhibitors to showcase the newest fire service innovations in apparatus, technology, equipment, gear and more. If you're a fire/EMS chief, chief officer or company officer - this is YOUR conference for leadership education. http://www.iafc.org/events/event/2018/08/08/default-calendar/fire-rescue-international


Since 1893, the IACP has been shaping the law enforcement profession. The IACP Annual Conference and Exposition has been the foundation, providing leaders with new strategies, techniques, and resources they need to successfully navigate the evolving policing environment.


Don’t miss out on the opportunity to spend four days with law enforcement leaders from around the globe as they address your most pressing challenges. Register now for the most comprehensive law enforcement conference and exposition in 2018. https://www.theiacpconference.org/


Articles of Interest


The Critical Need For Automation In Agency Cyber Defense

The rise of cyber attacks targeting the data and critical infrastructure of nation-states is undeniable, with no sign of slowing down. From state-sponsored hackers to hacktivists to criminal enterprises, groups are leveraging the power of automation to deploy malware with speed and scale, with federal agency data and critical infrastructure in the crosshairs.


Given the automated nature of many of these attacks, traditional manual approaches to defense are clearly no longer enough. However, there are ways federal agencies can protect critical information and infrastructure from compromise. For more info visit: https://gcn.com/articles/2018/05/02/automating-cyber-defense.aspx?admgarea=TC_BigData



NPSTC Position Paper Supports FirstNet

The National Public Safety Telecommunications Council (NPSTC) released a statement noting its supports the First Responder Network Authority (FirstNet) as the nationwide public-safety broadband network (NPSBN).

“NPSBN is what public safety advocated for from the beginning of discussions within the community, starting around 2006, and what Congress mandated — a single nationwide network,” the position statement said.


To read the full article visit: https://www.rrmediagroup.com/News/NewsDetails/NewsID/17024



Drones Will Monitor Traffic Patterns, Communicate With Ground Vehicle Infrastructure In Ohio

The state's transportation department has announced it is combining its leading-edge ground- and air-based vehicle research.


Through the combination of drones and a connected vehicle corridor, the Ohio Department of Transportation announced Thursday it is combining two of its most innovative transportation projects.


The state's 33 Smart Mobility Corridor — a 35-mile-long public testing ground for new transportation technologies on U.S. Route 33 that is housed by the department's DriveOhio initiative — will now be overseen by drones that can help monitor traffic and roadway conditions, and inform overall traffic management decisions.


"This project will help us explore the intersection between autonomous and connected vehicles on land and in the air," DriveOhio Executive Jim Barna said in a press release. "The goal is to understand how we can better manage traffic, roadway incidents, and roadway conditions using advanced technology and data analysis."


Read the full story at: https://statescoop.com/drones-will-monitor-traffic-patterns-communicate-with-ground-vehicle-infrastructure-in-ohio



FCC Sets Timeline For 4.9 GHz Comments, Will Initiate 911 Dispatchable-Location Proceeding

Public safety and other interested parties can submit comments to the FCC about proposed rules for the 4.9 GHz band by July 6, and the agency plans to begin a proceeding to examine rules mandating that dispatchable-location information be transmitted with all 911 calls, an FCC official said this week.


To read the full article visit: http://urgentcomm.com/fcc/fcc-sets-timeline-49-ghz-comments-will-initiate-911-dispatchable-location-proceeding