March 2017 Newsletter

March 2017

Winbourne Consulting offers a full range of public safety services, including strategic planning, systems integration, specifications development, solution acquisition, and implementation project management and quality assurance.

Our Areas of Expertise encompass all segments of Public Safety, including:

  • PSAP Consolidation
  • NextGen/911 Strategic Planning and Implementation
  • Public Safety Communications and Telephony
  • Public Safety Applications and Systems Requirements and Implementation Support
  • Mission Critical Facilities Design and Fit-Out
  • 311 Call Centers and Implementation
  • PSAP Staffing and Operations Analysis

Our Clients include city, county, state, and federal agencies located throughout the United States and the world, as well as countries in Europe, the Middle East, Asia, the Caribbean, and South America.


We are interested in your thoughts on the newsletter topics. To share them with us, please visit our blog or follow us on Twitter.


For more information about our services and solutions, visit our website or follow us on LinkedIn.

Update On NG9-1-1 Draft Legislation


Today, many PSAPs are faced with the challenge of how to handle all the new non-voice information that will be coming into centers. America’s 9-1-1 system is showing its age, as it remains reliant on technology that has quickly become outdated in a rapidly changing, internet enabled world.


At a time when people are using smartphones, broadband internet and innovative apps to send staggering amounts of data, texts, photos and videos to each other, 9-1-1 systems are still using voice-centric technology. The one exception is that some 9-1-1 centers are now capable of receiving and sending text messages. 911 systems need to be able to accommodate non-verbal communications from callers using various electronic devices. NG9-1-1 will allow people to communicate with 9-1-1 centers the same way that they communicate with each other. This interoperability will improve emergency response efforts and will save lives.


The Draft – Next Generation 9-1-1 Act of 2017 from Senators Nelson (FL) and Klobuchar (MN) would make the transition to NG9-1-1 a national priority. Senator Nelson is the ranking member of the Senate Commerce, Science and Transportation Committee, and Senator Klobuchar is co-chair of the Congressional NextGen 9-1-1 Caucus.


The Act is intended to encourage state and federal cooperation to build Next Generation Systems nationwide. It focuses federal efforts in support of NG9-1-1 and provides resources to use in developing and implementing transition plans. The Act calls for the expansion of the current 9-1-1 Program Office to include the Next Generation 9-1-1 Implementation Coordination Office. The Act calls for this Office to:

  • Create a clearing house of information for Federal, State and local entities with regards to the development and deployment of NG9-1-1 services,
  • Aid with the development of governance structures, network deployment models and sustainable funding models,
  • Help to coordinate the acquisition and procurement of NG911 systems, including development of model RFPs, vendor guidelines and vendor lists,
  • Coordinate assistance from Federal entities, such as FirstNet, National Institute of Standards and Technology and DHS,
  • Work with GSA to determine feasibility for the use of blanket purchase agreements for acquisition of equipment.


The Act reinforces the concept of keeping the governance and control of the 9-1-1 system with state and local government. The Act empowers states and localities to coordinate acquisitions and procurements related to the deployment of NG9-1-1 services. The Act seeks to accomplish the following goals:

  • Funding. Provides additional Federal support through the existing 9-1-1 grant program to assist states and localities in upgrading to and implementing NG9-1-1 technologies and services. The grant program is administered jointly by the Departments of Commerce and Transportation.
  • Uniform Technical Standards. Ensures that states and localities develop a consistent plan for the deployment of NG9-1-1 services across the country through:
    • Utilization of an accredited, non-proprietary, consensus-based standards based approach in the design and implementation of NG911. Uniform technical standards have recently been affirmed and supported by iCERT and the NENA i3 Standard.
    • Adherence to various standards to ensure a robust and effective NG9-1-1 system. For example, an eligible entity must certify that:
      • Funds received are being used only used to support deployment of NG9-1-1 services that comply with accredited, non-proprietary, consensus based standards,
      • The agency has taken steps to ensure a sustainable funding mechanism,
      • The installed system is fully interoperable with National Public Safety Broadband Network,
      • They have coordinated with neighboring states,
      • Developed a plan for public outreach and education.


These standards and commitments will help re-enforce the goal that the 9-1-1 systems can not only accept and process voice, text, data and video but they can further relay the received critical data on to first responders including relaying the information across jurisdictional lines.


  • Cybersecurity and Training. Provides assistance to NG9-1-1 systems to help agencies harden their systems against cyberattacks and provides resources to assist in the training of 9-1-1 personnel as it applies to cybersecurity.
  • Governance. Maintains the current 9-1-1 state and local governance structure. States would have to identify a point of contact for 9-1-1 issues as a requirement for receiving a grant and they would have to ensure opportunities for participation by local 9-1-1 agencies. It also directs the Federal government to provide administrative and procurement support for state and local efforts in the move to full implementation of NG9-1-1.


In summary, the key components of the draft Act will expand the current 9-1-1 Program Office, add grant funding, ensure that entities have a consistent plan based on uniform Standards for implementing NG9-1-1 and maintain the current 9-1-1 state and local governance structure, with each state having a single POC.


For additional information on the NENA i3 Standard visit:


To view a copy of the draft Next Generation 9-1-1 Act of 2017 bill visit:


Winbourne Consulting is currently assisting numerous agencies in their transition to Next Generation 9-1-1 (NG9-1-1). For additional information on how Winbourne Consulting can assist your agency, please contact us at


Winbourne Happenings


Hays County, TexasWinbourne Consulting is supporting the design and construction of the Hays County, TX, Public Safety Building. HOK is the architect leading the project, planned to be completed in 2019.



City of DenverWinbourne Consulting was selected by the City and County of Denver to perform a detailed Computer Aided Dispatch Integration Feasibility Study and Analysis. The purpose of the project is to determine the feasibility of, and ultimately develop a CAD to CAD solution to link the 10 counties that comprise the North Central All Hazards Region of Colorado. The outputs of the study will include an inventory of related software and equipment, a system design, estimate cost estimates, governance models, and the development of a draft Request for Proposals.


The Port of Virginia Security Management SystemWinbourne Consulting is assisting the Port of Virginia by providing Project Management and Subject Matter Expert services in the replacement of their Security Management System. The project includes developing a feasibility analysis, requirements and business models, and the procurement, selection and implementation of a replacement system.


Winbourne Consulting will be attending the Louisiana NENA/APCO Conference in Bossier City, Louisiana, April 3-5, 2017.


Industry Events


May 16 & 17 | Washington DC

APCO’s 2017 Broadband Summit will be held May 16-17 in Washington, DC. The annual event provides a forum for technology experts, policy leaders, industry partners, wireless service providers, and public safety professionals to discuss timely issues affecting the deployment of the FirstNet nationwide public safety broadband network.


41st Annual IACP Technology Conference

The IACP Technology Conference provides law enforcement executives, IT managers, technology specialists, and others with a forum in which to share information, best practices and lessons learned regarding state-of-the-art law enforcement information management, communications and interoperability, technology standards, and information sharing, analysis and fusion. The IACP has hosted information management and technology conferences since April 1977. The conferences provide training, professional development, and a national forum for law enforcement executives, operational managers, and technology and research staff to share best practices and lessons learned on a broad array of new and emerging technologies.



June 3-6 | San Antonio, Texas

No matter what your role is in public safety, NENA's Annual Conference & Expo delivers the education, resources, and contacts you need to be better equipped to do your job and actively prepare for the road ahead. Featuring inspiring keynote speakers, dozens of education and training sessions designed to inform and empower, comprehensive full-day and multi-day courses and workshops with real-world applications, unparalleled opportunities to network with peers and make the right connections, and an expo hall showcasing cutting-edge products and services, this is the must-attend event of the year for today’s emergency communications professional.

Articles of Interest


Now There's a New Path to CPE Eligibility

The APCO Institute has expanded the eligibility requirements for individuals interested in applying for its Certified Public-Safety Executive (CPE) Program. Effective immediately, you are now eligible to apply for the program if you possess a high school diploma and have at least 10 years’ experience in public safety communications at the supervisor, manager or director level. And, as always, APCO Registered Public-Safety Leaders (RPLs) and those with an associate’s degree or higher are eligible to apply as well. The CPE application deadline is April 15. Scholarships are available and must be applied for before March 31. For more information.


Florida Tri-County Regional System Deploys Text to 9-1-1

A text to 9-1-1 capability went live for Gulf, Franklin and Calhoun counties served by the Tri-County Regional 9-1-1 system in Florida. The Tri-County Regional System was the first regional next-generation 9-1-1 system in operation in the state of Florida. The newly available service fully integrates text call answering within the Solacom user interface — not as a separate program using a web-based application. This integration provides 9-1-1 call-takers with a single interface to handle all call types, enhancing familiarity and ease of use.


IACP and the Urban Institute Release 2016 Social Media Survey

A national scan of practice among law enforcement agencies across the United States reveals that they use social media to notify the public of safety concerns, manage public relations, and gather evidence for criminal investigations. The International Association of Chiefs of Police and Urban Institute partnered to develop a comprehensive understanding of law enforcement’s use of social media. A total of 539 agencies representing 48 states participated in the survey and answered questions regarding their use of social media, the management of social media engagement activities, barriers to success, and their future social media needs.