May 2016 Newsletter

May 2016

Winbourne Consulting offers a full range of public safety services, including strategic planning, systems integration, specifications development, solution acquisition, and implementation project management and quality assurance.

Our Areas of Expertise encompass all segments of Public Safety, including:

  • PSAP Consolidation
  • NextGen/911 Strategic Planning and Implementation
  • Public Safety Communications and Telephony
  • Public Safety Applications and Systems Requirements and Implementation Support
  • Mission Critical Facilities Design and Fit-Out
  • 311 Call Centers and Implementation
  • PSAP Staffing and Operations Analysis

Our Clients include city, county, state, and federal agencies located throughout the United States and the world, as well as countries in Europe, the Middle East, Asia, the Caribbean, and South America.


We are interested in your thoughts on the newsletter topics. To share them with us, please visit our blog or follow us on Twitter.


For more information about our services and solutions, visit our website or follow us on LinkedIn.

What Is the Overall Quality of Your Department’s Data?


Probably never before has there been such a strong focus on public safety data. For law enforcement, there are many emerging requirements including: there is now a goal to transition from UCR to NIBRS reporting by January 2021; the need for more detailed Use of Force information; enhanced scrutiny on Personnel Early Warning Systems; the desire for Intelligence Led Policing and other crime fighting initiatives that are data driven. Fire and EMS are also not immune to the attention as questions are being asked about response times; coverage; allocation and deployment of resources; increase in EMS calls for service and the employment System Status Management to improve Fire/EMS operations. And finally 9-1-1/PSAP operations in which considerable attention is paid to time efficiency in processing calls, correctly classifying an incident type, relaying appropriate information to responding personnel and accurately identifying the incident location.


More often than not, a discussion about public safety data is concentrated around the various systems we use to collect data (i.e., CAD, Mobile, RMS, FBR, ePCR, etc.) and how we use data (i.e., dashboards, reports, Business Intelligence systems, etc.). However, in this article we are focusing our attention on the human element in this equation – for as we all know data does not appear in any of these systems by magic. The importance of quality in public safety data cannot be overemphasized. For this topic, the expression “garbage in, garbage out” is absolutely true


When measuring the quality of data, numerous factors are typically considered, including timeliness, accuracy, objectivity, comprehensiveness, context, relevance and its actionability. Virtually everyone in a department plays some role regarding the quality of public safety data. For example:

  • 9-1-1/PSAP Operations – Call Taking, Dispatching, BOLOs, Premise Hazards/Warnings
  • Police, Fire and EMS reports
  • Follow-up investigations
  • Specialty Sections/Units
  • Records Management
  • Administration
  • Human Resources
  • Training
  • Equipment Maintenance


The size and cost of your department’s system really does not matter when it comes to data quality. If the quality of data is poor the department will not be able to fully leverage the system to become more operationally effective, time efficient, reduce costs and provide improved services to the citizens we serve. An objective assessment regarding the quality of a department’s data starts with analyzing the overall culture regarding data. For example, some indicators of a department’s attitude towards the quality of data are:

  • Is there a relaxed attitude toward data timeliness, accuracy, objectivity, comprehensiveness, context and relevance?
  • Is there a department wide Quality Assurance/Quality Improvement process?
  • Is there a consistent department wide complaint at all levels about the quality of data?
  • Is there a significant amount of time consumed “fixing” report errors and finding “missing” reports?
  • Are all department personnel on the same game plan regarding their role in producing quality data?
  • Does the department have clear policies, procedures and training curricula regarding all aspects of data acquisition and utilization?
  • Have personnel been trained to proficiency regarding all of the systems employed?


It is not unusual for the various levels of public safety including executive, middle-management, supervisors and line personnel to express their complaints regarding the quality of their department’s data. And in reality, they are often one of the keys to the solution. As previously stated – everyone in the department has a role regarding the quality of public safety data, starting with the person who originates the data to the person who reviews the information and ending with the senior executive who sets the tone and the framework for achieving data quality.


As members of the public safety community, we need to ask ourselves – “Seriously – What is the overall quality of the department’s data?” Are you proud of it? Is it actionable? Do you trust it to make strategic and tactical data driven decisions? Is it providing all personnel the information they need be better, smarter and faster?


If there is room for improvement, you can be part of the solution to resolve the issues. There will not be a quick fix. A well designed plan will be required since a department’s culture does not change overnight. Expect internal resistance to the type of objective and detailed examination that is required to develop a department wide action plan. Emphasize the assessment is not about finger-pointing or assignment of blame but on improving the department and ensuring personnel have the information they need to perform at Maximum Operational Effectiveness. Executive management will need to support an environment for process improvement.


Winbourne Consulting has assisted many departments as they deal with various forms of data and ensuring that quality is achieved. Our experience in this area includes:

  • Assessment of data, policies, procedures, and training curricula
  • Evaluation of how public safety systems are designed, configure and employed
  • Proficiency of employees with public safety systems
  • Action Plans – Strategic to tactical
  • QA/QI processes
  • Performance metrics for continued assessment


Please contact us if we can assist your department in its goal of achieving data quality.



Winbourne Happenings


Winbourne Consulting is working in Massachusetts with the Metropolitan Area Planning Council (MAPC)Winbourne Consulting is working in Massachusetts with the Metropolitan Area Planning Council (MAPC) and the Northeast Homeland Security Regional Advisory Council (NERAC) to study the feasibility of relocating the existing Northeast Central Medical Emergency Direction (CMED) facility, which is currently located at Lawrence General Hospital (LGH) to the Essex County Regional Emergency Communications Center (ECRECC) in Middleton.


This study will include an assessment of the current CMED infrastructure, identification of required staffing levels and costs of the proposed move, proposal of methods for moving the CMED operations to the ECRECC, and a recommendation for the most effective and efficient solution. The final recommendations of the study will be presented to the NERAC by mid-July. This study is supported by grant funding from the U.S. Department of Homeland Security/Federal Emergency Management Agency, provided to NERAC through the Massachusetts Executive Office of Public Safety & Security.


Winbourne Consulting The San Diego Unified Port DistrictThe San Diego Unified Port District awarded Winbourne Consulting a contract to assist in the replacement of the Port of San Diego Harbor Police Department’s (HPD) computer aided dispatch system (CAD). The District hired Winbourne to provide project management and Subject Matter Expertise services to prepare for CAD system selection and to manage the implementation of the selected vendor’s system.


Winbourne Consulting attended the 2016 Law Enforcement Information Management (LEIM) conference that was held May 23-25, 2016 in Dallas, TX. As always the LEIM conference was a resounding success. For this year’s conference there was a major emphasis on the various aspects of data. The major topics covered included:


  • Body Worn Camera Systems Whose Topics Included
  • Procurement through Implementation
  • Total Cost of Ownership
  • Implication on the Courts and District Attorney and Public Defender’s Offices
  • BWC Data Redaction
  • Digital Evidence Management Systems (DEMS)
  • Big Data Storage and Management
  • Data Integration
  • Leveraging Data to Enhance Criminal Investigations
  • Data Privacy, Transparency and Accountability
  • Predictive Analytics
  • Cyber Security and Encryption Issues
  • FirstNet


The conference provides law enforcement professionals direct access to numerous public safety and vendor subject matter experts in virtually all areas related to Law Enforcement Information Management.



Industry Events


At NENA 2016, you will not only hear about the public safety issues of today and tomorrow, but also gain practical, real-world know-how that you can take home with you and put into action immediately. You will be connected to the pulse of 9-1-1, joining thousands of public safety professionals, telecommunications specialists, and policymakers for a week filled with opportunities to discuss the issues facing public safety and build the skills necessary to tackle these challenges head on.


Featuring inspiring keynote speakers, more than one hundred hours of breakout sessions that inform and empower, career-building courses and workshops with real-world applications, nightly networking events that help you make the right connections, and an Expo Hall showcasing cutting-edge products and services, NENA 2016 is the must-attend event of the year. Don’t miss your chance to be a part of it!



August 14-17, 2016 • Orlando, FL


Winbourne Consulting APCO 2016Gear up for the public safety communications industry’s biggest event of the year! If you are a supervisor, manager, director; telecommunicator and dispatcher; engineer/technician; 9-1-1 coordinator; police or fire chief, you’ve got to be in Orlando in August 2016.

Articles of Interest


IWCEFCC Takes Step to Replace TTY with Real-Time Text (RTT) Technology, Points to Text-to-911 Adoption

FCC commissioners today voted to propose rules that recognized real-time text (RTT) technology as a replacement for legacy text-telephone (TTY) device that have been used by hearing- and speech-impaired users for decades. RTT would replace TTY on wireless phone networks beginning in December 2017, and the FCC proceeding will consider a similar transition for IP-based landline networks and broader text-to-911 services.



PSCR Releases Public-Safety Analytics R&D Road Map, Outlines Further Research

Public Safety Communications Research released the “Public Safety Analytics R&D Roadmap,” the second in a series of technology road maps that PSCR will develop during the next few years to better inform the investment decisions of research and development organizations supporting the public-safety community. The analytics document aims to help plan public-safety communications research and optimize the allocation of the $300 million apportioned to The National Institute of Standards and Technology




Cities and counties throughout the US are in the process of updating their 911 networks. As CivSource has previously reported, those upgrades include replacing legacy networks and improving interoperability between groups of first responders. Now, AT&T has announced that it will be offering 911 services a new network option to improve call routing and reliability.



EMC World 2016: Smart Cities Are a Platform for Innovation

Technology can enable local governments to build and operate integrated and highly efficient cities.



FCC Approves Real-Time Text to Replace TTY Devices

The FCC approved a proposal to use real-time text to ensure that people with disabilities who rely on text to communicate have accessible and effective telephone access. The notice of proposed rulemaking proposes to recognize real-time text as a replacement technology for text telephones, also known as TTY devices, on wireless phone networks. Unlike most text messaging services, real-time text enables text to be sent immediately as it is typed, without pressing “send.” In this manner, the person receiving the text can read what the person creating the text is saying as soon as he or she creates it, fostering a conversational rhythm to the interaction.