Winbourne Consulting is performing a detailed operational and technical assessment of the Dakota Communications Center in Rosemount, MN.....
Durango and LaPlata County have hired Winbourne to develop a strategy for effective delivery of public safety services....
Lisa Madden from Winbourne Consulting gave a presentation at the Maine NENA Conference on May 2nd in Portland, Maine....
Winbourne Consulting participated in an IWCE sponsored seminar WEBINAR 1: NG911: How Do We Pay for This?....
Winbourne Consulting attended the 2018 Spring Wisconsin NENA/APCO Conference in Wisconsin Dells on May 7th and 8th....
City of Hanoi delegation meets with Winbourne Consulting.....
Winbourne Consulting is performing a detailed operational and technical assessment of the Dakota Communications Center in Rosemount, MN. Winbourne will perform an Operational Efficiencies Assessment, to include evaluating current processes, procedures, policies, call volume, workload, QA practices, etc., against industry standards, and make recommendations for improvement with attention to industry standards. We will also assess the Center’s technology infrastructure and assist in developing a technology roadmap.
Durango and LaPlata County have hired Winbourne to develop a strategy for effective delivery of public safety services using the best combination of software and hardware technology, vendor relationships and staff resources. Winbourne will assess Durango's current technology architecture and operational strategic initiatives, and develop detailed gap analysis findings and recommendations.
Lisa Madden from Winbourne Consulting gave a presentation at the Maine NENA Conference on May 2nd in Portland, Maine, on behalf of FirstNetME. Lisa presented an update of FirstNet activities and what this means to Maine’s first responders.
Winbourne Consulting participated in an IWCE sponsored seminar WEBINAR 1: NG911: How Do We Pay for This?
Funding for new technology is never easy, especially at the local-government level, which is where the budgets for most 911 and PSAP systems reside. Gain insights on the status of proposed federal legislation and state initiatives to deploy NG911, as well as whether any potential synergies may exist with FirstNet or smart-community initiatives.
Winbourne Consulting attended the 2018 Spring Wisconsin NENA/APCO Conference in Wisconsin Dells on May 7th and 8th.
City of Hanoi delegation meets with Winbourne Consulting. Based on the ongoing positive results from the Winbourne input into the City of Ho Chi Minh’s (Vietnam’s largest city) effort on how to upgrade their emergency communications as part of a smart city project, the City of Hanoi Vice Mayor and his technology and Smart City experts recently met with Winbourne Consulting. The Winbourne team reviewed the implementation and operations of public safety communications in large North American cities and lessons learned on other S. E Asian public safety communications projects. Hanoi recently has committed to deploying Smart City technologies in transportation and Public Safety in their region.
Winbourne Consulting attended the New York State 911 Coordinators Conference May 15-17 in Buffalo, NY.
Winbourne Consulting attended the Louisiana NENA/APCO Symposium in Marksville, LA, April 16-18. Lisa Madden and Chris Robbins from Winbourne Consulting gave a presentation on “PSAP Call Center Efficiencies, Financial Analysis Findings and Recommendations”. The presentation was attended by between 45 and 50 attendees. There was significant interest generated based on the successful projects in which Winbourne Consulting has been involved. The projects’ goal were to identify missing 9-1-1 surcharge revenue and reducing expenses from the 9-1-1 service provider bills with the goal to positively impact a PSAP’s bottom line.
Elko County, NV has applied for an NG911 funding grant based upon a recently completed analysis by Winbourne Consulting on steps to improving their 9-1-1 service. For more Information, visit https://elkodaily.com/news/local/elko-county-pursues-grant-for-updating/article_4f95dc87-c237-5248-b3ad-6d2efc36418d.html
Julie Heimkes from Winbourne Consulting gave a presentation on “Improving PSAP Interoperability with CAD-to-CAD” at the Minnesota Public Safety Communications Conference held on April 23-25th. The conference is sponsored by the Minnesota Department of Public Safety Emergency Communication Networks (ECN). The ECN division is committed to protecting communicates through activities that promote and support prevention, preparedness, response, recovery, education and enforcement.
Ms Heimkes’s presentation included a report on the recent study that Winbourne did for the Metropolitan Emergency Services Board, which covers the PSAPs located within the Minneapolis/St. Paul area. The results of the study concluded that a regional CAD-to-CAD system would greatly benefit area PSAPs and all PSAPs surveyed were in support of the proposal.
The presentation was attended by between 30 to 40 attendees. As a group they were very interested in the benefits of a statewide system so all PSAPs in Minnesota could take advantage of a CAD-to-CAD system. In many areas of rural Minnesota, a CAD-to-CAD system would improve officer safety because quite often the back-up officer to a critical scene comes from another agency or jurisdiction.
Winbourne Consulting in its role as Program Manager assisted the City of Virginia Beach (CVB) in its successful transition to live operations on their new PremierOne™ CAD/Mobile system. The City’s dispatch center uses 32 workstations to support their customer agencies; Police, Fire, EMS and Sheriff. Simultaneously, these four agencies went live on the new mobile solution with 450 units deployed in total. The implementation also included 16 interfaces to other systems.
Winbourne Consulting provided Program Management and Subject Matter Support for the Integrated Public Safety (IPS) Project, which includes modernization of the City’s Public Safety application infrastructure: CAD, Mobile, Law Enforcement RMS, Field Based Reporting, Fire RMS, Integrated Workforce Management, e-Ticketing, and an Operational Data Store Data Warehouse. Additionally, Winbourne provided the City IT strategic planning, technical architecture, operational requirements and RFP solicitation development, procurement support, vendor contract negotiations, and implementation project management and business and system analytical support for all aspects of the IPS Project.
Winbourne Consulting has been contracted by Bellevue, Washington to provide consulting services to perform a Feasibility Study of body-worn and dashboard camera systems for the Bellevue Police Department (BPD). The intent of this study is to develop a solid basis of understanding regarding the financial, policy, and personnel impacts before deciding to move forward with possible implementation.
The Westminster, Colorado Police Department has selected Winbourne Consulting to assist them in the acquisition of a CAD/RMS system. The contract includes needs assessment, RFP development, evaluation and scoring process, and contract negotiations.
Winbourne Consulting will be participating in the upcoming Louisiana NENA APCO Symposium April 16 – 18, 2018 in Marksville, LA.
In addition to sponsoring a booth at this Symposium, Winbourne Consulting will present, on Tuesday, April 17th, the work we have done for a number of 9-1-1 centers in the state. The presentation will review:
For more information on the Louisiana NENA APCO event, please visit: http://www.louisiananena.org/symposium.asp
Tom Klaban from Winbourne Consulting gave a presentation on “Improving PSAP/Public Safety Operations via CAD to CAD/PSAP to PSAP Connectivity” at the annual CALNENA conference at the Hyatt Regency La Jolla, CA Thursday, March 1st.
The presentation was well received by the attendees who remarked that they had a much better understanding of all of the benefits that interoperability provides for the participating PSAPs. They learned that not only can PSAPs share incident information and resources, but they could have the ability to utilize all of the NG911 information available to PSAPs such as burglar and fire alarms, panic buttons, car telematics, smart phone information including medical and location, social media information, etc. The CAD-to-CAD integration could also be the first step to mitigating cyber-attacks because the interoperability software typically have the ability to provide a better view into malicious and abandoned calls, and identify potential network and server breaches.
Chatham County/Savannah, GA Dispatch Center Assessment – Chatham County has engaged Winbourne Consulting to complete a consolidated dispatch center assessment including governance structure, administration, operations, policies/procedures and technology systems.
United States Trade & Development Agency and Ho Chi Minh City sign Grant Agreement for Winbourne Consulting to Provide Technical Assistance to Ho Chi Minh City for an Integrated Emergency Communications System.
Winbourne Consulting, LLC congratulates the USTDA and Ho Chi Minh City’s Department of Information and Communications on signing the grant agreement for Technical Assistance for Ho Chi Minh City Viet Nam for Developing an Integrated and Unified emergency Response Center in Ho Chi Minh City for 2016 – 2020 and after 2020. As the project’s Technical Assistance partner, Winbourne Consulting is looking forward to starting the project and assisting the City in implementing an integrated emergency communications solution. The project will bring a unique combination of Smart City and emergency communications technology and improved services to the people of the City and its first responder agencies. Representatives of the Ho Chi Minh City Department of Information and Communications and United States Trade & Development Agency sign the Grant Agreement in Ho Chi Minh City on January 25, 2018.
Bossier Sheriff’s Office, LA – The Bossier Sheriff’s Office has extended their contract with Winbourne Consulting to assist them with the implementation of a CAD/RMS/JMS and Business Intelligence System. We previously assisted the Bossier Sheriff’s Office in the development of the CAD/RMS/JMS/BI RFP and the RFP scoring and evaluation process.
Winbourne Consulting attended the NENA Standards and Best Practices Conference in Orlando, Florida, January 15-18; where industry leaders gathered to discuss the most critical topics in 9-1-1. For further information on this important conference see NG-9-1-1 Conference in our January Newsletter.
Winbourne Consulting provides technology and management consulting services to help government agencies and private sector corporations accomplish their goals. We work on technology, business and operational issues, identify problem areas, and partner with our clients to plan and implement effective solutions.
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