November 2014 Newsletter

November 2014

Winbourne Consulting offers a full range of public safety services, including strategic planning, systems integration, specifications development, solution acquisition, and implementation project management and quality assurance.


Our Areas of Expertise encompass all segments of Public Safety, including:

  • PSAP Consolidation
  • NextGen/911 Strategic Planning and Implementation
  • Public Safety Communications and Telephony
  • Public Safety Applications and Systems Requirements and Implementation Support
  • Mission Critical Facilities Design and Fit-Out
  • 311 Call Centers and Implementation
  • PSAP Staffing and Operations Analysis


Our Clients include city, county, state, and federal agencies located throughout the United States and the world, as well as countries in Europe, the Middle East, Asia, the Caribbean, and South America.


For more information about our services and solutions, visit our website at:

“Big Data” – The Backbone of Next Generation 9-1-1 (NG9-1-1)


The current US public safety infrastructure and operations were designed to respond based on a call for help (a person calling “911”). Our nation today operates in a world where the line between security and safety have been blurred. The operational dynamic requires becoming proactive, intelligent and geographically non-restrictive. The events of 9/11 forced our nation’s first responders to adapt in many ways, communicate across traditional boundaries, exchange information and data, and bridge a number of gaps to become more technologically adept at securing the safety of our most critical asset: the public. Through these actions new threats were identified, new methods of crime emerged, a more intelligent criminal developed, elements which impact the way Law Enforcement, Fire and EMS protect the public and ensure our safety when we make that call for help.


Our nation has had to adapt to global threats which impact our safety and security, operational elements many of the world’s leading nations and metropolitan areas have had to address for decades through Control Rooms and/or Centers. The path our nation is following is one which harnesses control room solutions and places them across disparate boundaries, communication solutions designed to provide local control and autonomy yet interoperate beyond jurisdictional boundaries. This paradigm shift is one which continues to focus upon voice communications as the primary path, yet bolster the response process through the collaborative use of “Big Data”. Next Generation 9-1-1 (NG9-1-1) ― it’s about revamping public safety, enabling PSAPs to receive and manage multiple data sets, empower first responders with technology. Public Safety agencies are expecting calls to be delivered via text message, terminals to be video-enabled, for officers on the scene to have as much data and situational awareness as a command center.


Public Safety has become a world pressed with, and ready to embrace, “Big Data”; whether fighting crime or battling a 5-alarm fire, first responders need immediate access to multiple data sources in a coordinated, managed flow. While many disparate siloes exist that provide data, a unified communication platform which embraces the many subsystems in operation is required to institutionalize Big Data within the command structure. And, while data is the driving force to this paradigm shift of moving to an IP domain, one constant remains: Voice communication is king. As the industry embarks upon this migration to integrated, enterprise communication systems which harness the power of data, the power of voice will always be the single most important capability of any NG9-1-1 solution.


Bringing Big Data to Life – Control Room Models via NG9-1-1

This Control Room model is one which has been defined rather loosely to date, depending upon locale and audience. Yet the core criteria remain the same: Unified Command and Control for Public Safety Security. This unified solution approach is one which requires siloes to be broken, collaboration to occur, new technologies to emerge, and cloud solutions to take hold. In the US, we are in process of building control center solutions, the backbones of which require Emergency Services IP Networks (ESInets) and the build out of the National Public Safety Broadband System (NPSBN) known as FirstNet. These networks are the engines, and NG9-1-1 is the application and service portfolio filling these pipes with information and new command and control capabilities for our nation’s first responders and public safety professionals.


As the US experiences emerging global threats on the home front, our nation’s Public Safety system is not structured for a Control Room model as defined by the rest of the world. While we do require the same operational capabilities and intelligent policing (and response) tools as Control Rooms have, our national response system is one comprised of tens of thousands of independent local, state and federal agencies. Each center operates in their respective jurisdictions without the tools to collaborate and facilitate based on need and incident; multiple levels of government with their own protocols, policies and autonomous needs will never integrate into a single operational environment.


Empowering the First Responder – Converged Communications

However, these entities must operate collaboratively and seamlessly to secure our nation and the public, and they do just that. Our systems assure the public that when a call for help is made (fire, police, ambulance) or a catastrophic event emerges (natural disaster, act of terror, riot) that the responding agency and personnel are provided the best information and tools to protect and serve. Such collaboration comes in many forms and through various mediums, all of which are now provided over a universal protocol our entire nation recognizes and uses everyday: IP. Through this protocol, national communication systems have been built, financial systems secured, social media revolutions made possible, information superhighways constructed and global economies managed. IP has brought forth the age of software, applications, cloud services and social media, changing the way our world communicates and, conversely, the types of products which support this application world we live in.


The way we communicate has changed completely, the voice call no longer being the norm but rather data driving our every action; the modes and methods not supported by legacy infrastructure built in a hardware era. Where once we called “911” for help, we live in a day and age where the public not only expects to be able to “call” for help with a text message or through an application, but a society which wants to help enhance its own safety and security by offering information to Public Safety agencies. When a person calls for help, valuable data is available which, by implementing the right architectures and technologies, will allow first responders to serve the public more quickly, effectively and collaboratively, increasing the odds of success for the caller and responder.


Convergence Enablement – It’s all about the Network

As discussed in our ongoing series on Network Planning for NG9-1-1, empowering the NG PSAP is directly tied to the network serving as the application framework enabler; broadband networks via ESInet and LTE (FirstNet and/or private LTE solutions) are the single biggest factor in achieving successful NG9-1-1 migration. With the right level of planning, diverse core assets and delivery paths will be identified which not only allow for Layer 3 convergence, but scalability and redundancy far greater than anything our nation’s PSAPs have today. Just as leveraging technologies and application layers to achieve this “control room” model are key to transforming our nation’s public safety ecosystem, network strategies which recognize the entire emergency call-flow must be employed to ensure that this cycle of converged communications from public to first responder (and back) can be delivered, managed and controlled.


We will continue this series in January, expanding upon the technology elements within the PSAP and discuss examples of converged environments already in operation and how they can continue their respective migration paths using highly unique, standards-aligned transformation strategies.


Winbourne Happenings


Winbourne Consulting was awarded the NG9-1-1 implementation contract after competitive procurement to lead our nation’s capital through its Next Generation 9-1-1 Migration effort.


District of Columbia Office of Unified Communications (OUC)The District of Columbia Office of Unified Communications (OUC) is one of our nation’s most complex, integrated PSAP environments providing converged communications for Metropolitan Police Department (MPDC), Fire and Emergency Medical Services (FEMS) and non-emergency (311) services from a highly secure consolidated center. With over 100 call taking and dispatch positions, the DC OUC is one of the single largest PSAPs in the nation and, as part of its continued commitment to excellence, selected Winbourne Consulting to lead them into and through their NG9-1-1 transition efforts. Winbourne Consulting’s team of industry-leading Subject Matter Experts (SMEs) kicked off this program in October, defining the specific roadmap together with the client and our subcontract partner on the program Telecommunications Development Corporation (TDC).


Murrieta CAWinbourne Consulting was also awarded a contract to assist Murrieta CA in replacing its CAD/RMS system. As part of this project, Winbourne will perform a needs assessment of the City’s public safety operations and technology, and develop technical specifications and operational requirements for an integrated suite of public safety applications.


ADA County State of IdahoAs part of our public safety modernization project in Ada County, ID, we are also working with them to develop an overall governance framework for their public safety systems.


In addition, our Commercial Client Services Division was awarded an additional scope of work for expanded assessment services. This global technology leader is one of the growing list of commercial entities looking for independent validation and an objective assessment of industry fit, market dynamics and solution readiness. The Winbourne team looks forward to serving the industry as we continue to assist Public Safety entities in navigating the paradigm shift.


Industry Events

APCO Emerging Technology Forum 2014

Winbourne Consulting Shares Vision for Converged Communications

This year’s APCO Emerging Technology Forum found over 200 industry professionals collaborating on the vast array of application technologies and transformative programs facing Public Safety professionals. With some of the nation’s leading technology and visionaries on stage and in the audience, the Forum proved to be highly informative and thought provoking, generating a great deal of thought leadership and discussion during and between sessions. Winbourne Consulting was in attendance, with our Director of Client Strategies, Rob Clark, sharing our firm’s view of how “Big Data” comes together in an NG9-1-1 ecosystem.


UNIFYWinbourne Consulting would like to thank our client Unify (formerly Siemens Enterprise Communications) for asking our firm to take the stage as part of their sponsorship of this event, as this proved to be a very rewarding two days for all involved, and we hope our participation was both insightful and enjoyable for all in attendance. For copies of the presentations, please visit


9-1-1GTW 2015 is February 22-25

Arlington, Virginia


9-1-1 Goes to Washington9-1-1 Goes To Washington is a dynamic forum with educational sessions, keynote speeches and outreach on today's most critical 9-1-1 and emergency communications policy issues. Attendees hear directly from policy makers, Members of Congress, FCC Commissioners and Administration officials and represent their state in meetings on Capitol Hill.


911 Goes to Washington

Articles of Interest


Criminal Justice Information SystemFBI Releases 2013 Crime Statistics

The estimated number of violent crimes in the nation decreased 4.4 percent in 2013 when compared with 2012 data, according to FBI figures released today. Property crimes decreased 4.1 percent, marking the 11th straight year the collective estimates for these offenses declined.


The 2013 statistics show the estimated rate of violent crime was 367.9 offenses per 100,000 inhabitants, and the property crime rate was 2,730.7 offenses per 100,000 inhabitants. The violent crime rate declined 5.1 percent compared to the 2012 rate, while the property crime rate declined 4.8 percent.


These and additional data are presented in the 2013 edition of the FBI’s annual report Crime in the United States. This publication is a statistical compilation of offense and arrest data reported by law enforcement agencies voluntarily participating in the FBI’s Uniform Crime Reporting (UCR) Program.


EMS WorldCloud-Based Service Provides Lifesaving Information to First Responders During Chemical Emergencies

Plan1, the new service enables MSDSonline customers to give firefighters, paramedics, doctors, police officers and other first responders’ access to critical information about the hazardous chemicals they may encounter when responding to fires and other emergencies. Using Plan1, companies can share information that the emergency response community needs most before and during a chemical incident. First responders with Plan1 access privileges can use this cloud-based service from any desktop, laptop, tablet or mobile device connected to the internet.


Cloud-Based Service Provides Lifesaving Information to First Responders During Chemical Emergencies


U.S. Department of Homeland Security2014 National Emergency Communications Plan Sets Path for 21st Century Public Safety Communications

Department of Homeland Security (DHS) released the first updated National Emergency Communications Plan (NECP) since the original in 2008. The NECP is the Nation’s over-arching strategic plan for enhancing emergency communications capabilities and interoperability nationwide. The plan provides a roadmap for improving emergency communications for traditional emergency responder disciplines such as law enforcement, fire, and emergency medical services, while recognizing the importance of engaging non-traditional disciplines including public health, public works and transportation agencies.


2014 National Emergency Communications Plan Sets Path for 21st Century Public Safety Communications


Phone App That Could Save Lives

A former police officer who worked as a detective and crime prevention officer created TrackerAssist, a multi-functional safety app that acts as an emergency alert device, personal location tracker and incident reporting tool. An emergency alert and a map of the user’s current location can be sent to first responders and loved ones using e-mail, SMS text message, or both. The user can call emergency services from their home screen at the press of a button to contact police, fire, and EMS without having to scroll through a list of contacts.