October 2014 Newsletter

October 2014

Winbourne Consulting offers a full range of public safety services, including strategic planning, systems integration, specifications development, solution acquisition, and implementation project management and quality assurance.


Our Areas of Expertise encompass all segments of Public Safety, including:

  • PSAP Consolidation
  • NextGen/911 Strategic Planning and Implementation
  • Public Safety Communications and Telephony
  • Public Safety Applications and Systems Requirements and Implementation Support
  • Mission Critical Facilities Design and Fit-Out
  • 311 Call Centers and Implementation
  • PSAP Staffing and Operations Analysis


Our Clients include city, county, state, and federal agencies located throughout the United States and the world, as well as countries in Europe, the Middle East, Asia, the Caribbean, and South America.


For more information about our services and solutions, visit our website at:



Benefits of Shared Technology within Public Safety


The public’s demand for preventive public safety measures and an immediate, comprehensive response to public safety calls for service are driving changes in the strategic operational planning processes for law enforcement, fire and EMS organizations from across the Nation. These demanding operational challenges require innovative public safety technology solutions. Many of these solutions rely on immediate access to the plethora of data stored in a myriad of databases and seamless solution interoperability between systems and disciplines within a given jurisdiction and their neighboring community counterparts.


Winbourne Consulting is seeing an increased level of cooperation among public safety operations and technology professionals. Public safety professionals and technologist are actively seeking ways to develop partnerships that foster opportunities for shared public safety solutions to support their day-to-day operational needs. These partnerships range from two small jurisdictions in rural America sharing a single radio channel to a national effort to develop an LTE public safety data network and a greater emphasis on automatic and mutual aid agreements.


Public Safety and IT vendors are also stepping up to provide advanced solutions that meet the broad range of needs being expressed in requests for proposals (RFPs.) As a result of the increased demand, there is no shortage of quality solutions available in the marketplace. The most difficult challenges to developing partnerships and selecting the right technology solution reside in solving the political and funding obstacles, given today’s political and economic environments.


City councils, mayors, county supervisors, state legislators and other governing bodies are under pressure to protect their constituencies and deliver quality public services. Their challenge is to provide these services within the limited funding available and to do so while balancing competing priorities for public safety services, parks, libraries, roads, utilities and other public services essential to the community.


The state of Idaho is taking a proactive approach to these challenges. The Idaho Sheriff’s Association partnered with the Idaho Association of Counties and the Idaho Bureau of Homeland Security to hold the first Idaho Public Safety Technology Summit on October 14-15, in Boise. The event emphasized the importance of affordability, collaboration, partnering and sustainable long-term planning for public safety. Law enforcement professionals from across the state, as well as ten vendors who offer public safety solutions and services, were invited to take an active part in the Summit. Idaho’s public safety community’s response was impressive. More than 120 law enforcement and technology professionals throughout the State gathered together for this two-day event.


County sheriffs operate the majority of public safety answering points (PSAPs) in the State and support law enforcement, fire and EMS operations. Idaho sheriff’s understand the value of shared data and technology and are actively seeking ways to develop inter and intra-agency partnerships to build public safety solutions that support the operational needs throughout their jurisdiction, region, county and the state.


During the Summit, case studies highlighting successful partnerships from within the state of Idaho as well as those from various locations throughout the Nation were presented and discussed. Vendors presented ideas and solutions for shared technologies, some employing distributive architecture, and offered alternative funding approaches. Workshops involving all the participants were conducted to help public safety leadership better understand the needs of those agencies providing public safety services within the State. These workshops included developing a public safety support structure that equally represented each jurisdiction, the State and federal agencies operating within the State.


Winbourne Consulting was pleased to present, Innovative Partnership: Regional and National Examples of Managed Services and Financing for Public Safety Communications. Our presentation stressed the importance of operational strategic planning and driving partnerships and technology solutions based on operational objectives. We also discussed the importance of developing governance agreements as an integral part of the partnership development process. Our presentation included real-world examples of innovative partnerships that support law enforcement, fire and EMS operational objectives and the technologies used to meet those objectives. We also shared alternative financing approaches that reduce the overall cost of the technology for each partner.


We commend the Idaho Sheriff’s Association and public safety professionals throughout the State for taking a proactive approach to meeting these public safety challenges. We look forward to their next steps of including fire and EMS in their planning processes and developing partnerships, technology solutions and financing that are driven by the their collective public safety strategic operational goals and objectives.


For a copy of the presentation, Innovative Partnership: Regional and National Examples of Managed Services and Financing for Public Safety Communications. please contact tbrefeld@w-llc.com.


Winbourne Happenings


Idaho Sheriff’s Association

Public Safety Technologies Summit

Winbourne Consulting was pleased to participate in a Public Safety Technologies Summit hosted by the State of Idaho’s Association of Counties, Bureau of Homeland Security and Sheriff’s Association. The Summit was held at the Grove Hotel in Boise on October 14-15. The conference was well attended by law enforcement officers, IT professionals and elected officials from across the State.


We were honored to deliver a presentation titled, Innovative Partnerships – Regional and National Examples of Managed Services and Financing for Public Safety Technology. Our presentation focused on the importance of developing strong strategic business objectives, aligning technology to those objectives, selecting and prioritizing technology projects and identifying innovative relationships with other public safety jurisdictions throughout the state. We also shared regional and national examples of successful approaches to managed services and public safety technology financing.


Winbourne is pleased to announce the Albany/Dougherty, GA successful cutover to the new SunGard CAD/Mobile system.


Winbourne Consulting assisted the City of Albany/Dougherty County, Georgia in their successful cutover to a new CAD/Mobile/AVL system in October 2014. The transition to the RMS, FBR and Jail system will occur in the next few months.


The City of Albany and Dougherty County, Georgia agencies includes: the City of Albany Police, Fire, EMS, 9-1-1/PSAP, Code Enforcement and IT; and the Dougherty County Sheriff’s Office and Police Department


The primary focus has been a complete replacement off their CAD, Mobile, AVL, RMS, Field Based Report, Jail and Business Intelligence systems with a single integrated COTS solution.


Winbourne Consulting has provided consulting services to the CJIS Committee since June 2011 through multiple projects including:

  • Needs Assessment
  • CAD/RMS industry Demonstration Days
  • Development of an A/D Technology Master Plan that included findings and recommendations in the following areas:
  • Organization and governance
  • Project plan
  • Cost Analysis
  • Public safety strategic plan
  • Public safety operations management plan
  • Leveraging technology systems for maximum operational effectiveness
  • IT infrastructure and networks
  • RFP Development, publication and response assessment
  • Scripted demonstration
  • Final selection
  • Contract negotiations
  • Design, configuration and implementation
  • Cutover and training planning


Industry Events


Emerging Technology Forum

November 4-5, 2014

Embassy Suites Airport

San Francisco


APCO International LogoThe Emerging Technology Forum is a two-day event created to meet the needs of public safety communications professionals who want an overview of technologies that are on the horizon. The landscape of public safety communications is ever-changing and the Emerging Technology Forum will get you up to speed on what you need to know.




9-1-1GTW 2015 is February 22-25

Arlington, Virginia


9-1-1 Goes to Washington9-1-1 Goes To Washington is a dynamic forum with educational sessions, keynote speeches and outreach on today's most critical 9-1-1 and emergency communications policy issues. Attendees hear directly from policy makers, Members of Congress, FCC Commissioners and Administration officials and represent their state in meetings on Capitol Hill.


911 Goes to Washington

Articles of Interest


APCO International | Public Safety Communications


Interim Ebola Virus Disease Guidance for 9-1-1 PSAPs, EMS and Medical First Responders Now Available

Who this is for: Managers of 9-1-1 Public Safety Answering Points (PSAPs), EMS Agencies, EMS systems, law enforcement agencies and fire service agencies as well as individual emergency medical services providers (including emergency medical technicians (EMTs), paramedics, and medical first responders, such as law enforcement...




IACP | International Association of Chiefs of PoliceFree Contagious Disease Planning and Response Special Order

The IACP has re-released the Special Order on Pandemic Flu Planning and Response as an awareness and planning tool for police agencies in light of the introduction of the Ebola virus into the United States and the continuing spread of Enterovirus D68. The Centers for Disease Control and local health authorities are taking appropriate measures to contain these viruses. Nonetheless, this is a good time for police departments to examine their contingency plans for dealing with widespread communicable diseases and the possible impact a pandemic illness could have on a department's ability to continue service to and protection for their communities.


Download document here...


ICMACollaborative Approaches to Public Safety

Agencies in Reno, Nevada; Palm Beach County, Florida; and Pullman, Washington, are featured in the October PM magazine’s because they have implemented collaboration strategies to reduce crime, to address social concerns, and to build community trust by using the Smart Policing Initiative (SPI). A detailed chart on smart policing initiative targets and strategies, Elliott provides six lessons learned from SPI agencies when approaching collaboration and data-driven decision making: Create a diverse “smart” project brand, look beyond typical police and public safety approaches, communicate early and often, inform, consult, coordinate, and partner, be consistent.




The NENA NG9-1-1 Policy Routing Rules Operations Guide assists 9-1-1 Governing Authorities in using Policy Routing Rules (PRRs) during the full life cycle of a NG9-1-1 System. The document provides considerations and recommendations to 9-1-1 Governing Authorities implementing NG9-1-1 systems during the Request For Information (RFI) and Request For Proposals (RFP) used to select a vendor, through the implementation phase where PRRs are initially established, to the steady-state operations of a NG9-1-1 System where PRRs are refreshed and refined. Using the information in this document the reader will be able to take full advantage of the power of PRRs defined in the NG9-1-1 Standards referenced. This document is intended for staff of 9-1-1 Governing Authorities and PSAPs with a baseline understanding of NG9-1-1. Reading the reference documents listed in Section 4 is helpful, but is not a requirement to use this document.


The NENA NG9-1-1 Policy Routing Rules Operations Guide


Homeland 1New 9-1-1 Smartphone Calls The Shots

The new 9-1-1 software emerging from academia uses special smartphone technology to virtually place emergency operators at the scene of an incident. Among the features the University of North Texas software will offer is remote control of smartphone cameras so 9-1-1 operators can view an emergency scene while controlling the zoom of the calling camera.


New 9-1-1 smartphone calls the shots