October 2015 Newsletter

October 2015

Winbourne Consulting offers a full range of public safety services, including strategic planning, systems integration, specifications development, solution acquisition, and implementation project management and quality assurance.

Our Areas of Expertise encompass all segments of Public Safety, including:

  • PSAP Consolidation
  • NextGen/911 Strategic Planning and Implementation
  • Public Safety Communications and Telephony
  • Public Safety Applications and Systems Requirements and Implementation Support
  • Mission Critical Facilities Design and Fit-Out
  • 311 Call Centers and Implementation
  • PSAP Staffing and Operations Analysis

Our Clients include city, county, state, and federal agencies located throughout the United States and the world, as well as countries in Europe, the Middle East, Asia, the Caribbean, and South America.


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Public Safety Communications Research (PSCR) Meeting on R&D Opportunities for Location Based Services (LBS)


If, as an industry, we could promote just half a dozen technology capabilities that improve the ability to locate citizens quickly when they dial 9-1-1, for first responders to know where they’re going and to identify where their colleagues are during an incident; what would they be? This was the $100 Million question at the recent Public Safety Communications Research (PSCR) Research and Development (R&D) Location Based Services (LBS) summit at the National Institute of Standards and Technology (NIST) labs in Boulder, CO held October 21 and 22, 2015. Approximately 80 people gathered for this LBS summit, which was a follow-on meeting to the original LBS summit in Nov 2013. The first meeting resulted in the publication of the LBS R&D Roadmap, which was used as a guide in discussing industry trends and possibilities.


Public Safety Communications ResearchWinbourne Consulting, along with representatives from 5 states, FirstNet, 16 various Public Safety entities and representatives, from various “industry” organizations attended this meeting. The diversity of this group led to many lively discussions as the merits of promoting any of the 80+ specific gaps identified as barriers to reaching the objective of enabling public safety with the most accurate location information possible were debated. These gaps were broken down into the subsets of: Software and Applications; Devices; and Network.


The goal of the evaluation process was to identify which capability gaps should be the focus of R&D funding by PSCR, to address the gaps. PSCR provided the following guidelines for evaluating the technology gaps:

  • Which gap, when solved, will impact the highest number of technology capabilities?
  • Which gaps have the highest likelihood of success with additional funding from PSCR?
  • Which gaps would most positively impact the day-to-day operations of public safety?
  • Which gaps would lead to the greatest rewards/results?
  • Which gaps will only be addressed by PSCR R&D funds?


All the participants agreed on the basic tenants that any technology capability should meet the following:

  • Interoperability among users and providers
  • Highest security/cybersecurity possible
  • Conformity to Standards
  • 3-D Geolocation: Improved accuracy (to public safety standards) of horizontal and vertical location


The group then identified what they felt were key technology gaps:

  • Mapping: Improved mapping of fixed infrastructures to include an accessible repository for this information
  • Interoperability: ability for systems and services to operate together in an event Power usage: improved use of power/batteries for mobile devices used in a public safety environment;
  • Unified Framework: Standardized service delivery platform for Public Safety LBS support
  • Wearable devices: Ability of LBS wearables to operate in a real Public Safety environment


The group clarified the two separate but overlapping Public Safety LBS users: the public, dialing 9-1-1, who needs to be found; and the first responders who need to be visible to their command structure and their peers when they are involved in an event. It is expected that the latter group will utilize FirstNet, when available, as the network for transmitting the LBS data.


The attendees of the LBS summit were given a tour of the PSCR facility that included:

  • A demonstration of research being done on Vocoders (voice encoders) to determine the optimal configuration for fire “pass alarms” (alarms that indicate a fireman is horizontal for a period of time, indicating he/she could be passed out and needs rescue).
  • A demonstration of the evolving Quality of Service (QoS) for data and voice that will be critical to FirstNet’s success. The team pointed out that QoS was not needed to date with the pilot FirstNet networks in NJ and Adams County CO since the networks were able to handle the number of connections; however, it is expected that in some situations, QoS will be an important factor to the success.


NOTE: The PSCR laboratories provide research, development, testing, and evaluation to foster nationwide communications interoperability. Drawing on critical requirements provided by public safety practitioners, the PSCR program provides insight to wireline and wireless standards committees developing standards for voice, data, image, and video communications. Housed within the Department of Commerce Labs in Boulder, Colorado, the PSCR program is a joint effort between NIST/CTL and NTIA/ITS.


Winbourne Happenings


Colorado Department of Public SafetyIn July 2015 the Colorado Department of Public Safety (CDPS), Division of Criminal Justice (DCJ), selected Winbourne Consulting to provide assistance with the facilitation and strategic guidance for a Body-Worn Camera Study Group to meet and collect data to determine best practices regarding the utilization of body worn cameras for law enforcement. The State of Colorado legislature established the study group to research policies and best practices on the use of body-worn cameras by law enforcement officers and to recommend policies to be adopted by law enforcement agencies on the use of such cameras. The group will also recommend enforcement mechanisms for the public when a policy is not followed. The group is to submit its recommendations in a report to specified committees of the general assembly by March 1, 2016.


Public Policy ForumIn September 2015 the Public Policy Forum selected Winbourne Consulting to conduct a comprehensive analysis of public safety 9-1-1 call taking, dispatch and command center services within Milwaukee County.


Winbourne Consulting will conduct the following tasks:

  • Explore the feasibility of consolidating the internal public safety answering points/dispatch centers
  • Explore the possibility of consolidating municipal 911 and dispatch services within Milwaukee County with one or a limited number of locations within the County
  • Explore the feasibility of consolidating various communications functions into a County Command Center
  • Determine the specific technical, operational, and facility needs under various dispatch center scenarios. Identify relevant third part resources, contracts and services or commitments that will need to be continued, reassigned or developed
  • Determine the estimated costs, both recurring and one-time, associated with the best alignment of equipment, systems, staffing, scheduling, supervision, management, facility location, operation configuration, and governance
  • Provide alternative models that include a single public safety answering point and multiple consolidated public safety answering points that provide inherent functional and operational redundancy
  • Provide alternative models for the County Command Center


Established in 1913 as a good government, non-partisan watchdog, the Public Policy Forum is a private, non-profit, independent research organization dedicated to enhancing the quality of public policy decision-making in southeast Wisconsin.


Maine Municipal AssociationWinbourne Consulting attended the Maine Municipal Association Conference on October, 7th , 2015, providing support to FirstNetME. We had the opportunity to speak with many municipal leaders and first responders and were able to share valuable information and data concerning the national broadband public safety network.


Winbourne Consulting joins the City of Virginia Beach as it kicks off its Integrated Public Safety (IPS) project at the Virginia Beach convention center on September 29th and 30th. The event featured six two hour sessions with keynote speakers from all levels of the City of Virginia Beach management team including city manager, CIO, police, fire and EMS chiefs, as well as Motorola upper management staff. Winbourne consulting worked hand-in-hand with the city and Motorola to orchestrate the event that provided an opportunity for all city employees, including dispatch, police, fire and EMS personnel to listen to the keynote speakers and view a demonstration of Motorola’s PremierOne CAD, Mobile and RMS product lines. The primary objective of the conference was to share the city’s vision of an integrated Public Safety solution to the City of Virginia Beach police, fire, EMS and dispatch staff. Andrew Reece, Winbourne Consulting’s President, was one of the keynote speakers that delivered a message of coordination, cooperation and integration.


Integrated Public Safety ProjectMotorola provided the City of Virginia Beach a fully functioning demo system utilizing 7 large screens and a well versed demo team. The demo sessions showcased call-taker, dispatcher, police and fire mobile as well as the integrated Police Records Management System. The fully integrated solution provided a first-hand view of the product to the attendees.


The kickoff conference attendees were fully engaged and were provided a concise message of the effort needed to move to the new software platform. The city and Motorola keynote speakers highlighted a common message of team-work and cooperation between the city departments and Motorola. This message was instrumental in solidifying the vision of a fully integrated solution that will be implemented with the help of the participants over a two year period. While every keynote speaker stressed the need for cooperation they also talked about the need to embrace the changes in process flow, policies and procedures associated with moving to the new solution. The message also included an admittance that every project of this magnitude will have problems and issues, but unlike many previous projects, the city and the vendor have created a management oversight group designed to work through these by involving both parties in order to insure a quick resolution. This proactive approach between the city and the vendor highlights a new era of cooperation and level of problem resolution that is refreshing to see in the Public Safety Industry.


Industry Events


November 17-18, 2015

Atlanta, GA


APCO Emerging Technology ForumThis two-day event will bring together attendees and industry leaders to discuss technologies that are on the horizon and address the challenges of the ever-changing landscape of public safety communications



Articles of Interest


FCC task force calls for new 911 funding model, but consensus lacking on implementation

The FCC’s Task Force on Optimal PSAP Architecture’s (TFOPA) funding working group yesterday delivered its final report, which provided a funding policy framework that suggested changing 911 fee structure from a phone-line charge to a broadband-network fee and a third-party audit of 911 funding to expedite and fund NG911 migration.




DoD Certifies Spok 9-1-1 Solutions

Spok announced that several of its 9-1-1 solutions received Joint Interoperability Test Command certification and are now listed under the Department of Defense unified capabilities approved products list. The solutions include 9-1-1 call-taking and dispatch console, call recording and E9-1-1. Additionally, the Spok pc/psap call-taking and dispatch solution received updated JITC certification for its additional computer telephony integration security, and the Spok Smart Console solution was recertified. The accreditation means the Spok solutions has met the levels of security and interoperability required by the U.S. government and military. To earn JITC certification, Spok completed rigorous federal government testing and compliance processes under real-life conditions.




Hitachi has introduced a system that promises to predict where and when crimes are likely to occur.

According to a Fast Company article, the system, known as Hitachi’s Visualization Predictive Crime Analytics (PCA), uses a bevy of data from public safety systems, historical crime statistics, public transportation maps, weather reports and social media conversations. It then draws on machine learning and the R statistical software to map patterns that law enforcement would otherwise miss.




Rivada Networks claims working prototype of location-based-services solution, seeks mobile OS adoption

Rivada Networks has a working Android and Apple prototypes of its enhanced location-based service (E-LBS) that is designed to improve location-accuracy information for a variety of applications, from commercial uses to 911 calls to firefighter location, according to Rivada Networks CTO Clint Smith.