October 2016 Newsletter

October 2016

Winbourne Consulting offers a full range of public safety services, including strategic planning, systems integration, specifications development, solution acquisition, and implementation project management and quality assurance.

Our Areas of Expertise encompass all segments of Public Safety, including:

  • PSAP Consolidation
  • NextGen/911 Strategic Planning and Implementation
  • Public Safety Communications and Telephony
  • Public Safety Applications and Systems Requirements and Implementation Support
  • Mission Critical Facilities Design and Fit-Out
  • 311 Call Centers and Implementation
  • PSAP Staffing and Operations Analysis

Our Clients include city, county, state, and federal agencies located throughout the United States and the world, as well as countries in Europe, the Middle East, Asia, the Caribbean, and South America.


We are interested in your thoughts on the newsletter topics. To share them with us, please visit our blog or follow us on Twitter.


For more information about our services and solutions, visit our website or follow us on LinkedIn.

Public Safety Information Technology Projects Governance and Roles and Responsibilities


The pace of change in public safety is increasing at a rate that makes it difficult for agencies to ensure that the underlying governance structures needed to properly manage and prioritize technology investments are in place. Agencies often are forced to respond to vendors’ decisions about sun-setting current applications, or ending maintenance and support; additionally, they are often faced with implementing new systems to meet the rapidly changing technology requirements in the world we live in today. In the process they may select and implement new technology without thinking though how to properly coordinate and manage resources on the project. As public safety agencies look to upgrade, refresh, and add to their information technology portfolios, the successful management of these processes is heavily dependent upon clear definition of roles and responsibilities, and consistent use of IT project management principles, particularly as they relate to the broad governance issues.


When faced with the need to implement, upgrade or replace a system or technology, agencies should first define the business drivers that justify or drive the need for the investment in new technology. Agencies should always review their strategic plan to ensure that the technology initiative aligns with the overall goals and objectives of the agency. Agencies without a plan should use the need to undertake a technology project as an opportunity to engage senior stakeholders in strategic discussions about operational priorities and desires, to ensure that every one is on the same page on the definition of project success.


Examples of key business drivers can include:

  • The need to share data, applications, and technology infrastructure systems between public safety agencies.
  • The need to integrate multiple public safety technology environments.
  • The need to support new technology deployments such as Next Gen9-1-1 or CAD/RMS upgrades.
  • The need to respond to increasing requirements to quickly and openly share data, whether its departmental or social media data.
  • The need to provide a foundation for improving outcomes through better analytics and measurements.
  • The need to improve operational effectiveness and efficiency.


Once the business drivers are identified, agencies should develop an appropriate governance structure to define roles and responsibilities between each impacted public safety department, agency, involved 3rd party, and Information Technology. An excellent first step is for all stakeholders to meet and define the purpose of the project, expected outcomes, definitions of success, clear delineations of authority and responsibility for the project, and resources who will serve on the project team. This information should be documented in the project charter, and signoff on by all stakeholder representatives, to serve as the “rules of engagement” for the project.


Many IT projects flounder due to stakeholders failing to define clear roles and responsibilities for all participants in the project. It is critical that from project initiation everyone be on the same page about the type, number and level of effort required of all project resources to complete all identified tasks. Many agencies elect to create a standing governance or advisory board to oversee major public safety technology initiatives, and serve as a vehicle to improve the communications and coordination between the jurisdiction’s IT management (CIO) and the leadership of Public Safety departments (Chief and/or Department head). A critical component of the Board is to ensure that needed resources are identified and made available to the project when needed.


Beyond the Governance Board, many public safety IT projects typically require identified resources to manage the following roles:

  •  Agency Representatives
  • Business Subject Matter Experts
  • Vendor Representatives
  • IT resources to include Database Administrators, Application Engineers, GIS, Server/Hardware Engineers, Network Engineers
  • Program Manager/Project Manager
  • Others as needed


Coordinating these resources to ensure effective service delivery can be a challenge as well. A great tool for organizing resources is a “RACI” Diagram, which stands for:

  • Responsible
    • The person who actually carries out the process or task assignment. Responsible for getting the job done.
  • Accountable
    • The person who is ultimately accountable for the process or task being completed appropriately. Responsible person(s) are accountable to this person
  • Consulted
    • People who are not directly involved in carrying out the task, but who are consulted. Typically, a stakeholder or subject matter expert.
  • Informed
    • Those who receive output from the process or task, or who have a need to stay informed.


As agencies look to define these models, they should remember that they should be viewed as a “to-be” model towards which the organization evolves over time. Governance


is an on-going process; and as components are implemented, agencies have found that they benefit significantly when they perform a review to identify areas of continuous improvement to capture lessons learned and opportunities to advance the process. When the processes are fully deployed, the agency will have developed a clear and consistent roadmap that describes and controls the accepted approach in managing all aspects of the impacted technology as well as future technology implementations.


Winbourne Consulting can assist your organization in developing your governance processes. Contact us at info@w-llc.com.


Winbourne Happenings


The San Diego Harbor Police Department (HPD) has engaged Winbourne Consulting to conduct a SWOT Analysis/Needs Assessment of HPD’s Public Safety IT and Systems Integration status and development of a Public Safety IT Strategic Plan. The SWOT analysis is being developed in preparation for acquiring a new CAD/Mobile system.


Winbourne Consulting is providing Washtenaw County, MI Emergency Services IP Network (ESInet) and Customer Premise Equipment (CPE) requirements identification as well as the preparation and publication of the RFP for these products.


Winbourne Consulting attended the annual iCERT meeting on Oct 14th. The first keynote speaker, CrowdStrike’s President George Kurtz, discussed the security threats we all face living in a highly connected world. Mr. Kurtz, who has been interviewed by 60 Minutes, presented in-depth insights into the world of eCrime and cyber security. The second keynote speaker, Mr. Jim Copple, has served as the Facilitator for the President’s Task Force on 21st Century Policing. He spoke on the need for building trust and accountability during community and police interactions.


Winbourne Consulting is assisting Corona, CA in replacing its CAD/RMS system. As part of this project, Winbourne will perform a needs assessment of the City’s public safety operations and technology, and develop technical specifications and operational requirements for an integrated suite of public safety applications. We will also develop a detailed Statement of Work and turnkey Request for proposals, and assist the City in the vendor selection process. We will also assist Corona in vendor negotiations and award.


FirstNet News


Winbourne Consulting attended the combined Atlantic APCO and NY State 911 Coordinators Association meeting this month in Albany, NY. Winbourne was a sponsor at this event, and attended many FirstNet sessions representing our customer, Tilson Technology and FirstNetME. There were numerous presentations on FirstNet activities and news. Among them:

FirstNet in NY State. New York presented a review of their progress towards implementing FirstNet. Several suggestions that the NY team had for the public safety community as they begin to think of FirstNet as their future mobile data provider include what areas would need coverage and the impact of device replacement cycles to ensure devices they buy in the future can handle band 14. For additional info you can visit: http://psbb.ny.gov/


NorthEast Regional FirstNet. An update on the status of FirstNet implementation within the various states.


FirstNet and the Fire Service. This discussion focused on the topic of data that might be available to an incident commander with a reliable public safety network (FirstNet). Some of the data that would be available and of significant value to the Fire Service for use with Incident Command include “Z” (height) coordinates, and tracking uncompensated barometric pressure.


Winbourne Consulting attended the FirstNet Early Adopters session at the IACP. 3 public safety agencies made presentations regarding their experiences and lessons learned from the deployment of FirstNet.


Brazos County, Texas discussed their experience using a Band 14 network for the live streaming of mobile video for immediate situational awareness and in the future plan to link to body worn cameras, private IP video devices and distribute interactive floor plans to laptops in cars.


LARICS (Los Angeles Regional Interoperable Communications System) is involved with a (Voice) LMR project, as well as deploying LTE for 17K first responders. They see an opportunity to integrate LMR and LTE. Their LTE use involves CAD to CAD, video, and a number of apps. Their primary recommendation is that agencies should embark on an education process with the various departments and users particularly through the use of demonstrations of the various technologies involved.


New Jersey has been involved in testing deployable devices which have been important for capacity and coverage within the band 14 network. They discussed their experiences and the benefits of FirstNet as it applies to large events that included the Papal visit to Philadelphia, a recent PGA event and their urban search and rescue program.

Industry Events


November 1-2, 2016 • Seattle, WA

The Emerging Technology Forum is a two-day event created to meet the needs of public safety communications professionals who want an overview of technologies that are on the horizon.




February 21-24 • Arlington, VA

9-1-1 Goes To Washington is a dynamic forum with educational sessions, keynote speeches and outreach on today's most critical 9-1-1 and emergency communications policy issues. Attendees hear directly from policy makers, Members of Congress, FCC Commissioners and Administration officials and represent their state in meetings on Capitol Hill.



Articles of Interest


Wireless Industry Announces Latest Step Toward Enhancing Mobile 9-1-1 Location Services

The 911 National Emergency Address Database LLC, an independent entity established by CTIA, announced a major step toward helping first responders locate wireless 9-1-1 callers more accurately indoors by selecting West’s Safety Services to develop and operate the NEAD Platform. “The NEAD is a critical element of the wireless industry’s efforts to enhance our country’s emergency 9-1-1 services,” said CTIA Senior Vice President Thomas Sawanobori. “Our partnerships with West and ATIS to operate the NEAD will enable wireless carriers to provide 9-1-1 call centers and first responders with dispatchable location information that will help save lives while reflecting Americans’ preference for wireless capabilities.”





White House Announces New Smart City Funding

The White House has announced more than $80 million in new funding for smart cities research and projects across the county. The new money includes $15 million for studying how communities can handle energy and climate issues. There is another $15 million for transportation projects, and $10 million going toward public safety. Federal agencies including the NSF and the National Institute of Standards and Technology also unveiled their own initiatives to fund smart city technologies in locations across the country. This includes NIST working toward an Internet of Things-Enabled Smart City Framework.





DHS Partners with Public TV Stations for Datacasting

The Department of Homeland Security Science and Technology Directorate and America’s Public Television Stations signed an agreement to make datacasting technology available nationwide. The agreement will leverage both organizations’ strengths and resources to benefit the first responder community. This technology enables the public-safety community to transmit secure data, including voice, text, files, images and video over existing broadcast TV signals to a targeted audience. Even in an emergency situation, where other wireless services often fail because of network congestion, datacasting provides a reliable platform for quickly sending and receiving large files.


DHS Partners with Public TV Stations for Datacasting