October 2018 Newsletter

October 2018

Winbourne Consulting offers a full range of public safety services, including strategic planning, systems integration, specifications development, solution acquisition, and implementation project management and quality assurance.

Our Areas of Expertise encompass all segments of Public Safety, including:

  • PSAP Consolidation
  • NextGen/911 Strategic Planning and Implementation
  • Public Safety Communications and Telephony
  • Public Safety Applications and Systems Requirements and Implementation Support
  • Mission Critical Facilities Design and Fit-Out
  • 311 Call Centers and Implementation
  • PSAP Staffing and Operations Analysis

Our Clients include city, county, state, and federal agencies located throughout the United States and the world, as well as countries in Europe, the Middle East, Asia, the Caribbean, and South America.


We are interested in your thoughts on the newsletter topics. To share them with us, please visit our blog or follow us on Twitter.


For more information about our services and solutions, visit our website or follow us on LinkedIn.

What is the Safe Cities – Smart Cities Movement?


Over the past 3-5 years, a term has come to dominate the public safety and technology international market place, —this term is referred to as the Safe City concept. To be clear, there are no regulations or requirements to qualify as a Safe City. But, what has evolved over the past few years is a consensus on the main elements of the Safe City concept, drawing on the experience of many of the world’s large metropolitan areas.


Safe City Driving Force—Migration to the Cities

For the first time in history, there are more people around the world living in cities than there are living in rural areas. While this global migration to urban areas is improving the living standards, health, and financial prosperity of these citizens; it also brings challenges to a city’s infrastructure, resources, security procedures, and emergency response systems. Meeting these challenges will be critical to the success of cities in the decades that follow.


Winbourne Consulting Smart CityLinked with Smart City Technology Solutions—The Safe City concept has been developed precisely to help government stakeholders, city mayors, and police departments mitigate these challenges. This is accomplished by Safe City solutions leveraging the existence of broadband communications networks in connecting with Smart City analytic and big data management tools, real-time response procedures and emergency response systems. These solutions are enabling governments, emergency management agencies, and police departments to better protect their citizens from everything from terrorist attacks to natural disasters. City governments are looking for new ways to cross departmental lines to link public health, fire and rescue, and social services to better serve their citizens.


Integration—The Safe City concept typically promotes interoperability across law enforcement, emergency services and other government agencies such as public health, transportation, and social services to streamline operations and provide ‘situational awareness’ to all stakeholders involved in the management of a city’s security. This approach fosters collaboration and sharing of intelligence information.


Economic Benefits—Safe City solutions can lead to savings from the reduction in crime, the mitigation of costly natural disasters, and the containment of terrorism. Also, benefits can come from providing the business and commercial community with a stable, safe environment to grow the economy and the quality of life of the city’s citizens.


Citizen Engagement—The role of citizens in safe cities is critical to a safe city initiative. Allowing citizen’s access to information means they will be more engaged in the civic activities and pride. Citizens will feel a civic duty for reporting crime, traffic conditions, or providing crowd sourced evidence.


Role Of IoT (Internet of Things)—Given the critical importance of security in cities, innovations in the IoT are increasingly improving the safety of city inhabitants. New services such as remotely connected CCTV and automated incident detection allow a quicker response to threats. Smart street lighting and modern traffic light controls can help to lower crime rates and improve driving conditions and is another example of the measures city planners are taking to improve residents’ safety.


Winbourne Consulting Safe CityThe Key Elements of the Safe City Concept—There are four key security elements of the Safe City concept. These are digital security, health security, infrastructure security, and personal security.


  1. Digital Security—More and more cities are moving towards open digital platforms leaving the city data and systems open to cyber-attacks. When these attacks impact hospitals, water supply, transport and electricity grids, the city’s ability to protect its citizens and visitors are threatened. To combat this rising threat, cities are taking different approaches. In 2015 Hong Kong established the Cyber Security and Technology Crime Bureau to strengthen its capabilities in areas such as digital forensics and technology crime prevention. Los Angeles has also launched the first city-based cyber lab in the U.S.
  2. Health Security—Access to adequate healthcare, emergency services and hospitals are considered essential to people’s sense of security. In addition, cities also need to deliver a healthy urban environment in the form of traffic management schemes, provide green spaces and offer other measures. The link between health and security also means implementing preventive measures wherever possible. For example, while terrorism has been gaining much attention as an urban risk, vehicle fatalities, which totaled 1.2 million in 2015, far outweigh deaths from terrorist attacks—at 30,000 the same year.
  3. Infrastructure Security—In developing countries, the rapid expansion of urban populations is putting severe pressure on infrastructure. Slums and other unplanned urban developments are expanding, often in areas that lack basic services such as water and sanitation systems. Climate change also presents a threat to urban infrastructure as the severity and frequency of hurricanes, floods, high winds and other extreme weather events increase worldwide. A recent study in Toronto indicated that if half the city’s roof surfaces were green, irrigated roofs, it would reduce temperatures across the entire city by 1-2 degrees Celsius. So-called “green infrastructure”—including permeable pavements, planters and green roofs—can be used to soak up storm water before it inundates a city. Cities are taking measures to incentivize these investments in green infrastructure. Washington DC, for example, has made it mandatory for construction firms to incorporate such features in buildings in some parts of the city.
  4. Personal Security—Street lighting is increasingly being used as a means of crime prevention. Lampposts, seemingly simple as they are, can be used to monitor everything from power consumption to pollution levels, traffic lights and parking spaces through the use of sensors. Sensors installed on the posts can also detect changes in noise levels that might indicate incidences of crime or civil unrest. LED lighting has proven to reduce city lighting costs up to 80%. Many cities are also linking the city’s CCTV infrastructure to artificial intelligence technologies to detect criminal behavior or unusual activity and report the activity as it happens, allowing cities to quickly deploy an emergency response.


Winbourne Consulting and Safe Cities—We are currently actively working with Jakarta, Indonesia and Ho Chi Minh City, Vietnam on Safe City-Smart City initiatives. Many of the lessons learned in these cities have application in the US and other parts of the developed world. For more information on the concept and implementation of Safe Cities, please contact us at info@w-llc.com or calling us at 703.584.5350 to start that discussion.


Winbourne Happenings


Winbourne Consulting is providing Project Management Services to the Wichita Kansas Police Department in support of its implementation of a new Records Management System. As part of this project, Winbourne will provide Best Practice recommendations regarding business processes and system configuration, quality assurance, monitoring and controlling, and implementation project management support services.


Winbourne is assisting a major Southeastern United States jurisdiction with the selection of a state of the art Commercial off-the-shelf Computer Aided Dispatch (CAD) and CAD Mobile systems. Winbourne is currently providing Subject Matter Expertise and Project Management to all aspects of the jurisdiction’s Request for Proposal process including development of the RFP, vendor evaluation and contract negotiations.


Winbourne Consulting recently facilitated a series of workshops in Jamaica covering access to Emergency Services. The workshops included attendees from local telecommunication providers and Ministerial level government stakeholders to discuss and refine a vision and recommendations related to improvements in the country’s delivery of access to emergency services. Among topics covered were emergency communications Ownership, Governance, Operations/Standards, Personnel/Training, Funding and Technologies.


Lisa Madden, Vice President of Vice President, NG911, FirstNet attended the iCERT Annual Meeting on Oct 5th in Melbourne, Florida. Lisa’s observations from the meeting are below under the Public Safety News Section.


”Winbourne Consulting sincerely thanks George Rice for his many years of iCERT leadership, and looks forward to the evolution of iCERT under Kim Scovill’s guidance and direction.



The Winbourne Consulting family has experienced the loss of a highly respected colleague and valued friend to all of us, with the recent passing of Jack Hart. We wish to express our sincere condolences to Jack’s family in this difficult time.


Public Safety News


iCERT held its annual meeting on October 5, 2018. This was the first meeting chaired by Kim Robert Scovill, the new Executive Director for iCERT. Attendees participated in an update from Benoit Vivier, Public Affairs Manager for the European Emergency Number Association (EENA); Benoit provided an overview of EENA’s 112 efforts, to include funding, location services, text, and PSAP/next generation initiatives. In addition, The FCC’s Deputy Chief of the Bureau’s Policy and Licensing Division, John Evanoff, reviewed relevant activities, pending deadlines, and potential inquires.


A special guest at this meeting was John Mack, with Imperial Capital, who led an educational and interactive discussion on entitled “The Monitoring Association – ASAP to PSAP”. Mr. Mack detailed the status of ASAP to PSAP standardization and provided updated on alarm company engagement from a technical and legislative perspective, in NG911.


Panel discussions involved the iCERT community’s efforts in 911 location accuracy, funding the transition to NF911, and innovation, convergence, and interoperability of NG911 systems.

Industry Events


Emerging Technology Forum | October 31-November 1, 2018 | Pittsburgh, PA.

This two-day event will bring together attendees and industry leaders to discuss technologies that are on the horizon and address the challenges of the ever-changing landscape of public safety communications. Anyone who wants to keep up-to-date on what is happening not just in their PSAP, but around the country and on Capitol Hill. Past attendees include telecommunicators, trainers, PSAP managers, vendors, representatives from the FCC and FirstNet, and other government officials.



Tampa, Florida | January 15, 2019

Intensive, one-day training focused on cybersecurity and Next Generation 9-1-1



Jan 21-24, 2019 | Embassy Suites LBV South | Orlando

Learn, Collaborate, & Contribute!

Consider a world where 9-1-1 calls automatically reroute in the event of a PSAP failure or overload… where additional data associated with the call describes, in an instant, the source and type of the call… where dynamic queue analytics identify areas of high calling and sort likely duplicate calls to the bottom of the answering queue… where the ability exists to pass along video and audio from the scene to responders effortlessly… where a fully-redundant “system of systems” links PSAPs and all 9-1-1 calls are answered in a timely manner by a trained dispatcher—no matter what the condition or emergency... This is the world of Next Generation 9-1-1.


Articles of Interest


Commercial Carriers Commit To Adopting Technologies To Improve 911 Location Accuracy

All four nationwide wireless carriers—AT&T, Verizon, T-Mobile and Sprint—will add device-based hybrid (DBH) location technologies that are designed to improve wireless emergency-caller location information, even within buildings, but public-safety officials expressed concerns about efforts surrounding vertical-location data.


All four nationwide wireless carriers—AT&T, Verizon, T-Mobile and Sprint—will add device-based hybrid (DBH) location technologies that are designed to improve wireless emergency-caller location information, even within buildings, but public-safety officials expressed concerns about efforts surrounding vertical-location data. Visit http://urgentcomm.com/2018/09/12/commercial-carriers-commit-to-adopting-technologies-to-improve-911-location-accuracy/ to read the complete article


Long-Awaited Next-Generation-911 Cost Study Released

Upgrading U.S. public-safety answering points to IP-based next-generation 911 (NG911) technology will cost $9.5 billion to $12.7 billion during a 10-year period, according to a much-anticipated cost study released today by the National Highway Traffic Safety Administration (NHTSA) and the National Telecommunications and Information Administration (NTIA).


Requested by Congress, the cost study is expected to help guide federal lawmakers as they consider potential legislation that would help fund the transition from legacy 911 to NG911. Historically, 911 has been funded by state and local governments, although the federal government managing a $110 million grant program for 911 upgrades that was included in the legislation that created FirstNet in 2012. Visit https://urgentcomm.com/2018/10/05/long-awaited-next-generation-911-cost-study-released/ to read the complete article


AT&T Union Launches FirstNet Advocacy Website

The Communications Workers of America (CWA), the union for AT&T employees, announced a new advocacy initiative and website to increase the availability of information about the First Responder Network Authority (FirstNet). The website is FirstResponderVoice.org.


FirstResponderVoice.org aims to be a resource for first responders — professional and volunteer, urban and rural — and other public-safety stakeholders, including IT directors, emergency communications coordinators, private citizens, and elected officials, to learn how to take advantage of and stay abreast of developments related to FirstNet, a statement said. Visit https://www.rrmediagroup.com/News/NewsDetails/NewsID/17506 to read the complete article


San Jose Integrates Emergency Vehicle Pre-Emption with CAD System

San Jose, California, continues to roll out a centralized emergency vehicle pre-emption solution using software to interface between TransCore’s traffic signal management system and Intergraph’s CAD system. This interface communicates and coordinates an emergency response vehicle location via GPS to the Department of Transportation traffic signal management system and turns traffic signals green along the response route to clear standing vehicles that can impede response and allow emergency vehicles to proceed through intersections safely. Read the complete article at: https://www.rrmediagroup.com/News/NewsDetails/NewsID/17424


Cybersecurity For Smart Cities: Changing From Reactionary To Proactive

Threats of data breaches are no longer concerns of only retailers and major corporations -- they are a real threat to all business, industries and governments, including smart cities. Connected technology in cities is opening up more access points for hackers, which means city officials must adopt a proactive cybersecurity mindset in which IT teams actively monitor networks and quickly respond before a breach does serious damage.


Officials can no longer effectively protect smart city infrastructure and citizen data by simply reacting to security incidents. Modern smart city infrastructure is fully integrated, with multiple systems connecting and sharing data with each other through the network. As the backbone of any smart city project, the network must remain protected to ensure all other parts of the city remain safe. Visit https://gcn.com/articles/2018/09/18/smart-city-security.aspx to read the complete article


Helping Smart Cities Tap Into Federal Funding

US Ignite wants to make it easier for cities to tap into federal funding for smart city technology. The nonprofit dedicated to advancing the smart city movement is working with the Knight Foundation on a new initiative that will give cities access to detailed recommendations on tools, programs, best practices and federal funding opportunities that advance technology-focused urban development.


The Knight Foundation is investing $211,00 into the program.

The initiative will feature free online access to aggregated federal funding opportunities from agencies including the National Science Foundation, the Department of Agriculture, the Economic Development Administration, the Federal Communications Commission and Housing and Urban Development. Curated workshops and targeted technical assistance will also be available. To read the full article visit: https://gcn.com/articles/2018/08/09/usignite-smart-cities-funding.aspx