September 2014 Newsletter

September 2014

Winbourne Consulting offers a full range of public safety services, including strategic planning, systems integration, specifications development, solution acquisition, and implementation project management and quality assurance.


Our Areas of Expertise encompass all segments of Public Safety, including:

  • PSAP Consolidation
  • NextGen/911 Strategic Planning and Implementation
  • Public Safety Communications and Telephony
  • Public Safety Applications and Systems Requirements and Implementation Support
  • Mission Critical Facilities Design and Fit-Out
  • 311 Call Centers and Implementation
  • PSAP Staffing and Operations Analysis


Our Clients include city, county, state, and federal agencies located throughout the United States and the world, as well as countries in Europe, the Middle East, Asia, the Caribbean, and South America.


For more information about our services and solutions, visit our website at:

Public Safety and Security – Big Data Bridging the Gap


The current US public safety infrastructure and operations were designed to respond based on a call for help (a person calling “911”). Our nation today operates in a world where the line between security and safety have been blurred. The operational dynamic requires becoming proactive, intelligent and geographically non-restrictive. This paradigm shift not only invites but necessitates the use of “Big Data” as part of a PSAP’s incident management process. The threats to our homeland and the advanced technological capabilities of criminal elements today have forced our nation’s first responders to adapt in many ways, communicate across traditional boundaries, exchange information and data, and bridge a number of gaps to become more technologically adept at securing the safety of our most critical asset: the public.



We are in a day and age where fighting crime and securing the safety of our citizens is a battle fought with technology where new methods of crime fighting have emerged to engage more intelligent criminals. Big Data has become one of the most powerful weapons to Law Enforcement, empowering agencies and personnel with actionable intelligence to not only secure the public, but analyze patterns to mitigate future security and safety threats. This model has been in use for years by Public Safety operations outside of the US via “Control Centers”, the equivalent of our nation’s PSAP model employed by the vast majority of public safety agencies which utilize data (including video) as an integral component in their respective crime fighting efforts.



While there are structural and technology differences with respect to the construct of “Control Centers” versus PSAPs, the criteria as to operational objectives become more similar by the day. Each domain is powered by Big Data, and while the predominate data sources to date in the US have stemmed from incoming 9-1-1 calls and a menagerie of sources used by the respective first responder agencies, PSAPs are becoming proactive control center environments by leveraging Big Data differently.



The following are some of the benefits of “Big Data” to Law Enforcement, foundational elements which are creating the foundations of the US Control Center model by way of Real-Time Crime Centers (RTCC). Benefits include:


  • Maximum operational effectiveness
  • Situational awareness
  • Command and control
  • Allocation and deployment of resources
  • Receipt, analysis, gathering and sharing of relevant information
  • Dashboards that display real time performance monitoring
  • Real-time access to mission critical data
  • Identification of trends, patterns, causes & effects
  • Leverage Business Intelligence systems
  • Advanced analytics - Current and future forecasting


Knowledge Management – Trends and Sources of KM

DEOCs need data collection, analysis, and interpretation systems, communication systems, and knowledge management systems.


Model for KM

Some of the Information and Knowledge Management software systems currently available include:


  • Responder Knowledge Base
  • Disaster LAN
  • E-Team
  • WebEOC
  • SharePoint
  • AskMe Enterprise;
  • Common Operating Picture Software/systems (COPSS);
  • WI
  • SARD
  • Wikis


Incident Management – ICS Planning


During the initial stages of incident management, planners must develop a simple plan that can be communicated through concise verbal briefings.

  • Frequently, this plan must be developed very quickly and with incomplete situation information.


The primary phases of the planning process are essentially the same for the Incident Commander who develops the initial plan, for the Incident.

  • As the incident management effort evolves, more detailed planning and cataloging of events and “lessons learned” required.


Video – The New Norm in Public Safety


9/11 changed the way our country uses video and data

  • We have lagged in getting up with the times
  • Marathon bombings brought new visibility for change
  • Data and Video were available, yet the system was not in place to access and manage
  • Police and OGA’s need and want video fusion


Currently Video and Data exist, just like Public Safety systems, in silos

  • IP networks and Software Applications break these walls
  • NG9-1-1 and FirstNet are driving forces in making this reality


Predictive Policing is the new wave (RTCC) of enhancing Public Safety

Smart Cities, Smart Grids, Safe Cities…..SECURITY is the Key


Intelligent Video Analytics


Dynamics Driving Rapid Growth of Market

  • Increased use of video surveillance
  • Migration from analog to digital IP-based cameras
  • Technology Maturity
  • Cost reduction of video analytic systems
  • Improved cost-performance of new edge based video analytics DSP technologies
  • Human operators entail high cost and high rate of overlooked events
  • IVS, ISR, and VA process trillions of video surveillance hours annually


Global video surveillance and VSaaS market size forecast 2011-2019 (USD billion)


To summarize, the trends in Big Data in Public Safety are opening new doors for many, empowering the First Responder community and vendors who provide data analytics and video management platforms. The benefits are many, and we expect these trends to accelerate as agencies embrace the power of video and data to secure the public and improve the safety of us all. Winbourne Consulting welcomes the opportunity to discuss these trends with your team members to help define your solution strategies wrapped around “Big Data”.


New Winbourne Projects


Winbourne Consulting was engaged by the City of Charlotte’s Architect to develop the technology design of their new Joint Communication Center. This 80,000 square foot plus center includes the ECC (Emergency Communications Center), the RTCC (Real Time Crime Center), the TMC (Traffic Management Center), the 311 Call Center and the EOC (Emergency Operations Center). The Design project began in 2013 and is expected to be completed by mid-2015, with occupation of the building in 2018.


Our responsibilities included working with the Project Architect through Program, Schematics, Design Details and Construction Documents. We lead the IT groups in the development of requirements and subsequent design and specification of their technology needs for the integration within the building design.


Industry Events


IAC P 2014 in Orlando on October 25-28, 2014 - The 121st Annual Conference and Exposition

Featuring renowned keynote speakers, forums and technical workshops, and the largest exhibit hall of services in the law enforcement community, the premier event for law enforcement provides thousands of dedicated professionals from across the country and around the world with an exceptional, concentrated forum for learning, collaborating and experiencing new technology. Join delegates from local, state, county, tribal and federal agencies at the IACP Annual Conference and Expo in Orlando, Florida on October 25-28, 2014, as they address law enforcement’s critical issues, advance their knowledge and careers, and equip their operations for the future.


NENA Development Conference

October 5-8 in Orlando, FL


At the NENA Development Conference (formerly TDC/ODC), you have the opportunity to learn, in-depth, about the latest issues facing public safety, collaborate with your peers on documents and standards that will govern the emergency communications landscape of the 21st Century, and contribute to 9-1-1’s long-term ability to overcome (and proactively prevent) the challenges ahead. NDC 2014 is October 5-8 in Orlando, FL.


NENA 911 LogoCritical Issues Forum – NG9-1-1: Are We There Yet?


October 8-9, 2014 | Caribe Royale | Orlando, FL


The public safety community is at an inflection point. On the one hand, the early hype about the wonders — and terrors — of Next Generation 9-1-1 is giving way to practical, real-world deployments of ESInets, Interim SMS text-to-9-1-1 systems, and components of the NG9-1-1 i3 architecture. At the same time, though, newer and newer technologies are making their way into emergency communications: Big Data, the Cloud, and the Internet of Things, for example.


During this fast-paced, informative day-and-a-half program, you will hear from leaders in the field and gain the insights you need to navigate through the challenges ahead.


APCO International Logo


Emerging Technology Forum

November 4-5, 2014

Embassy Suites Airport

San Francisco


The Emerging Technology Forum is a two-day event created to meet the needs of public safety communications professionals who want an overview of technologies that are on the horizon. The landscape of public safety communications is ever-changing and the Emerging Technology Forum will get you up to speed on what you need to know


Articles of Interest



APCO Announces ANSI Approval of Revisions to Standard for Alarm Interface Data Exchanges

The Association of Public-Safety Communications Officials (APCO) International received final approval from ANSI on August 5, 2014 for an American National Standard (ANS) that identifies revisions to the “Automated Secure Alarm Protocol (ASAP),” formerly known as the “External Alarm Interface Exchange.” APCO/CSAA ANS 2.101.2-2014 includes technical...


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APCO Announces ANSI Approval of Revisions to Standard for Alarm Interface Data Exchanges


Increasing Use of Social Media in Public Safety

The Spanish Police Department in Spain has become the most popular Twitter account that is maintained by a law enforcement agency, just ahead of the F.B.I.’s, with a million followers.


In some cases, a police department’s online presence increases markedly because of a crisis or major search. The number of followers for the Twitter account of the Boston Police Department rose fivefold after the bombings at the Boston Marathon last year.


In Spain, however, the growth in the department’s Internet presence has been more gradual and has been coupled with social awareness campaigning. Recent Twitter posts have urged beachgoers not to drive while wearing flip-flops and offered advice on how to erase unwanted photos from applications like WhatsApp. Spain’s police have also increasingly gone online to fight Internet fraud. A police alert was recently sent out about a fraudulent ad aimed at clients of Banco Santander, Spain’s largest bank by assets.


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Police in Spain Arm Themselves With Social Media to Fight Crime


Increasing Interest in Body Cameras logoThe fatal shooting of Michael Brown has reinforced calls to have all police officers wear cameras at all times, an idea that has given a serious boost to firms that produce these cameras for police use. The cost often keeps departments from deploying these cameras, which are priced at between $600 and $900 each. But growing evidence from police department trials around the world indicates that camera footage helps police resolve complaints.


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Number of cops testing out body cameras rises