September 2015 Newsletter

September 2015

Winbourne Consulting offers a full range of public safety services, including strategic planning, systems integration, specifications development, solution acquisition, and implementation project management and quality assurance.

Our Areas of Expertise encompass all segments of Public Safety, including:

  • PSAP Consolidation
  • NextGen/911 Strategic Planning and Implementation
  • Public Safety Communications and Telephony
  • Public Safety Applications and Systems Requirements and Implementation Support
  • Mission Critical Facilities Design and Fit-Out
  • 311 Call Centers and Implementation
  • PSAP Staffing and Operations Analysis

Our Clients include city, county, state, and federal agencies located throughout the United States and the world, as well as countries in Europe, the Middle East, Asia, the Caribbean, and South America.


We are interested in your thoughts on the newsletter topics. To share them with us, please visit our blog or follow us on Twitter.


For more information about our services and solutions, visit our website or follow us on LinkedIn.

The “Why” in Public Safety Technology Governance


The state of Idaho is currently considering state-wide legislation to enhance their 911 services throughout the state. As part of this process, Winbourne Consulting was invited to make a presentation at the 2nd Annual Public Safety Communications Summit addressing a key issue when upgrading technology - the Issue of Technology Governance. Following is an overview of that presentation.



We typically think about three things when we make decisions

What – Intellectual - Logical

How – Intellectual - Logical

Why – Emotional


Most of us make decisions by starting with the and how, but if we want to make a real difference, we need to start with the “why”. Answering the “why” reflects our purpose, our cause, and our beliefs. The “why” is what inspires others and us about something greater than ourselves


The “Why” in Public Safety Technology Governance

Many states are in the process of implementing news technologies to provide and enhance public safety services. A major focus of these technology initiatives involve 9-1-1 funds that will be spent on technology and delivery services from the start to the end of the call for service.


In addition to the funds, the typically PSAPs are provided with governance templates and documents as reference documents and help each jurisdiction develop a governance document for their area. Typically, these new funds and developing governance documents help answer the and how – and that’s the easy part.


The real question is what’s your “why”? What is the inspiration behind the new services you plan on delivering? To gain the most effectiveness, you really need to answer the “why” question before starting on the and how. When you start with the “Why” you present yourself with a unique opportunity for bigger dreams, greater inspirations and to develop new and innovative services.


When you dream big, what does your vision of the world now look like and how does it help inspire your department, the community and beyond? Only you can answer that question. Dreams inspire – Dr. Martin Luther King Jr. understood the importance of the “why.” when he said, “I have a dream” and he vividly described what that dream looked like. He didn’t lay out a five point plan (that’s the and how) and thank God we didn’t have PowerPoint back then. He spoke from the heart about his biggest dream and inspired many.


So, you need to ask yourself, “What’s your biggest dream for public safety operations in your department, community, county and state? Notice the questions is “what’s your dream for public safety operations” and not public safety technology.


Operations Strategic Planning

Dreams don’t start with technology. They start with a vision. Your Department’s vision and mission is reflected in your operations strategic plan. Your operations strategic plan is what drives the technology needed to deliver the dream behind the strategic plan. Your operations strategic plan is the embodiment of the “why” that forms the foundation for developing dreams beyond your department and borders. And developing dreams beyond your department and boarders means developing partnerships with other public safety departments. And for many of us that’s where the difficulty begins.


We All Have Concerns

Any time we embark on a new endeavor, we naturally have concerns. When that endeavor involves implementing new systems, those concerns are heightened. Here are some typical concerns that individuals typically have when contemplating a new system.

  • How do I retain control?
  • How much is this going to cost my department or community?
  • How do I make sure I have a fair say in decisions?
  • I’m a bigger department than the others so can I have a greater say?
  • I’m a smaller department than the others so how can I be heard?
  • Do all the players really understand my department’s needs and challenges?
  • How many staff will I lose through this effort?
  • Can I really trust the others as partners?
  • Do I really have time to deal with the conflict this could create?


Building Trust

In his book, The Five Dysfunctions of a Team, Patrick Lencioni says trust is the number one antagonist to team development. How do we gain trust? Well, there are a number of ways to gain trust.


One way build trust is by creating a shared vision for the future. By sharing your individual vision for the future and strategic operations plans, formal or informal, and then working together to build a joint public safety vision with specific goals and objectives, a common purpose for the future is created, further enhancing the level of trust shared with the stakeholders. One of the unique experiences arising out of this process is the discovery that you have far more in common than you have differences and what you are trying to achieve can be done better together than it can be with a disjointed approach. Trust – it’s key to your success and it’s achievable.


Embracing Conflict

Fear or avoidance of conflict is Patrick Lencioni’s number two antagonist to team development. Margaret Heffernan, who is a former CEO of 5 companies delivered a presentation In June of 2012 entitled; Dare to Disagree. During that presentation, she explained how we all tend to gravitate and surround ourselves with likeminded people and that a study of senior executives in Britain and America revealed that 85% have serious issues and concerns within their organizations but do not raise them for fear of conflict. 85% - that’s huge. Margaret stated that as leaders need to change the way they look at conflict and to begin seeing it as a form of thinking through tough issues to achieve a greater result.


So why do we encounter conflict when it comes to partnerships? When asked why she was fired from HP, Carly Fiorina said, “Leadership’s function is to challenge the status quo. And when we challenge the status quo, we generate conflict.” If as leaders want to further enhance public safety operations through the additional use of technology, trust needs to be built, and conflict needs to be seen as a form of thinking through tough, important issues for the greater good, and not be satisfied with the status quo. So, how do we get started? Well, it’s no surprise; we start with the “Why”


How to Get to a Better “Why”

  • Dream big and think beyond your borders
  • Involve key leaders early
  • Commit to a vision and an operations strategy beyond your borders
  • Identify common operational goals and objectives between departments and determine why they are important
  • Be the champion and get your entire team committed to the “why”


The “What” and “How”

  • Determine what role technology plays to achieve the operational goals and objectives
  • Develop strong functional and technical requirements and determine if existing or new technology is needed
  • Identify key concerns and components that need to be addressed through governance of operations and technology
  • Build a governance agreement that meets your operational, legal, and fiscal needs


When you dream big for a cause greater than self and take the steps outlined, you can achieve that goal.


Winbourne Happenings


2015 Idaho Public Safety Communications 2nd Annual SummitWinbourne Consulting Participates in the 2015 Idaho Public Safety Communications 2nd Annual Summit

Winbourne Consulting was pleased to participate as a presenter and corporate sponsor in Idaho’s 2nd Annual Public Safety Communications Summit. The conference took place in Boise on September 2nd and was attended by over 100 public safety officials from across the state. Participants included sheriffs, chiefs, and other senior operational and technical leadership from law enforcement, fire, and emergency medical services agencies, as well as senior representatives from state agencies and associations such as the Bureau of Homeland Security, Idaho Fish and Game, the Idaho Sheriff’s Association and others.


Winbourne Consulting Participates in the 2015 Idaho Public Safety CommunicationsThe primary focus of the conference was to review and solicit input from the public safety community on proposed legislation for governing state-level emergency communications funds and technology. The proposed legislation addresses a number of key issues including consolidating statewide emergency communications commissions and committees, establishing public safety technology standards, expanding the use of public safety funds for shared technology, Next Generation 9-1-1 readiness and planning for FirstNET in Idaho. The input received during the conference is being incorporated into the draft legislation with the goal of delivering it to the Governor’s office for review and submission to the next legislative session.


Joe Bruno, Winbourne Consulting’s Southwest Regional Director, delivered a presentation to the assembly on the “The “Why” in Public Safety Technology Governance.” The presentation addressed central issues that contribute to successful governance practices including having an operational strategic plan that reflects the public safety vision, building trust among the stakeholders, embracing constructive conflict and developing strong partnerships with neighboring public safety departments. The presentation was dedicated to Derek Block: a Phoenix firefighter who was recently and severely injured while protecting his fellow firefighter as they battled a fire in a neighborhood home.


Century Cities Digital New England Conference in Portland MaineWinbourne recently attended the Next Century Cities Digital New England Conference in Portland Maine. This Summit for Regional Broadband Leaders, was attended by thought leaders across the country, including Senator Angus King (Maine), David Edelman (Special Assistant to the President for Economic and Technology Policy), and Doug Kinkoph (Director Broadband USA, National Telecommunications and Information Administration).


The consistent message heard throughout the day is that Broadband access is as vital as other utilities to ensure the growth and long term success of a region. Some speakers equated Broadband to the early days of our country’s electrification; many cities were initially served with electricity, but it took vision and leadership nearly one hundred years ago to ensure that rural America also had access to electricity. This is a similar challenge to internet and broadband today. Many communities have started Cooperatives to join together and address the best approach to fully serve their citizens with high speed internet access.


Some important points from the sessions include:

  • Regions should clearly determine their own vision of what Broadband access means to them.
  • Understand the specific “digital divides” within a community. The City of Raleigh, NC was suggested as a model of a community that identified and solved this divide with the use of “digital connectors”, encouraging students to participate in a teen digital literacy program.
  • Cities will need to prepare themselves organizationally to facilitate a cross-functional working group to effectively manage and implement a Municipal Broadband project. The City of Nashville, TN was hailed as a great example of a city that pulled together over a dozen different departments in a collaborative approach to the city’s internet.
  • Cities can play a role in the faster construction of a fiber network, with a “Dig Once” policy. When implemented, this has required that highway construction projects include laying underground fiber or a conduit for dark fiber. Similarly, Milwaukee WI has a policy that manages the build out of fiber with all new utility poles, to ensure that all make-ready moves are done at one time.


In summary, there is a lot of enthusiasm and optimism at the future growth of Broadband around the country. And as one speaker stated, Broadband is all about advancing communities and moving their capabilities forward.


Southern Michigan PSAP Alliance (SMPA)

Winbourne Consulting currently working with the Southern Michigan PSAP Alliance in a project to bring NG9-1-1 services to the region. The first phase of the project is to evaluate and recommend system design for Customer Premise Equipment (CPE) for the counties of Barry, Berrien, Calhoun, Hillsdale, Lenawee, and Jackson that comprise the Alliance. Additional phases are expected to include reviewing the options for an Emergency Services IP Network, drafting RFPs for both the CPE and ESInet, and finally assisting with the implementation of these services.


Industry Events


NENA Development Conference



IACP Annual Conference

October 24-27, 2015

Chicago, Illinois


Join us in Chicago on October 24-27, 2015, for the 122nd IACP Annual Conference and Exposition!

Every year, the IACP Annual Conference and Exposition supplies you and your department with powerful advantages, bringing together an unmatched educational program, renowned keynote speakers, community-building special events and the largest collection of tactical equipment and technology solutions available for law enforcement.


Join thousands of dedicated professionals from federal, state, county, local and tribal agencies at IACP 2015 — you and your team will get the intelligence, strategies and solutions you need to sharpen your edge and better serve and protect.


November 17-18, 2015

Atlanta, GA


APCO Emerging Technology ForumThis two-day event will bring together attendees and industry leaders to discuss technologies that are on the horizon and address the challenges of the ever-changing landscape of public safety communications

Articles of Interest


PSC OnlineAPCO Announces ANSI Approval of Revisions to Standard for Alarm Interface Data Exchanges

The Association of Public-Safety Communications Officials (APCO) International received final approval from ANSI on August 5, 2014 for an American National Standard (ANS) that identifies revisions to the “Automated Secure Alarm Protocol (ASAP),” formerly known as the “External Alarm Interface Exchange.” APCO/CSAA ANS 2.101.2-2014 includes technical...




The National 911 Program has announced the National 911 Profile Database is open and accepting 911 system data for 2013. A nationwide collection of statistics about 911 systems is key to ensuring the development of optimal 911 services and the implementation of Next Generation 911 (NG911). With a more comprehensive representation of 911 services nationwide, States will have access to important data to help educate local legislators, make system modifications and demonstrate the value of 911 to local governments, first responders and the community.



APCO Aims to Increase Public Safety Participation in App Development

Mark Reddish, a Government Relations Associate at APCO who had field experience has helped him understand what makes an application useful for public safety. A key challenge, he says, is bridging the gap between the end users and the developers. "It's very important to get public safety professionals together with app developers," Mark said. "Developers need expertise. Public safety needs developers. We can do a better job together."


How participation in the National 911 Profile Database matters to PSAPs nationwide

As many states, regions and counties embark upon the planning for and transition to next-generation 911, the lack of data available about 911 services is a significant concern for those managing these services. Without trustworthy data about 911, it is difficult to prove to legislators and leaders that 911 needs additional funding and support. Without this basic information, the 911 community finds it hard to “make the case” for the needed changes required to transition to a more modern, scalable, redundant and resilient IP-based NG-911 system.