September 2017 Newsletter

September 2017

Winbourne Consulting offers a full range of public safety services, including strategic planning, systems integration, specifications development, solution acquisition, and implementation project management and quality assurance.

Our Areas of Expertise encompass all segments of Public Safety, including:

  • PSAP Consolidation
  • NextGen/911 Strategic Planning and Implementation
  • Public Safety Communications and Telephony
  • Public Safety Applications and Systems Requirements and Implementation Support
  • Mission Critical Facilities Design and Fit-Out
  • 311 Call Centers and Implementation
  • PSAP Staffing and Operations Analysis

Our Clients include city, county, state, and federal agencies located throughout the United States and the world, as well as countries in Europe, the Middle East, Asia, the Caribbean, and South America.


We are interested in your thoughts on the newsletter topics. To share them with us, please visit our blog or follow us on Twitter.


For more information about our services and solutions, visit our website or follow us on LinkedIn.

Changing 9-1-1 Location Requirements
Generate Innovative Technologies


Winbourne Consulting NG9-1-1The Public safety industry and specifically PSAPs are faced with a significant change in location determination requirements because the overwhelming majority of 9-1-1 calls are now placed on wireless devices. Compounding the challenge, increasingly, these calls are placed from indoor locations as well as from mobile phones used in vehicles. Most telephony/CAD systems are based upon 911 calls coming from land based phones directly tied to a specific address.


To address this significant change in call pattern, in 2015 the FCC mandated improved indoor 9-1-1 accuracy from the major wireless carriers (AT&T, Sprint, T-Mobile and Verizon) to address this changing reality.


As we near the 2018 deadline for implementation of these new location requirements, there has been a flurry of "enhanced location" technologies entering the public safety market place.


The primary approach to determine location today is to use the wireless carriers' location data, which typically only includes latitude and longitude. To meet the FCC mandate for additional accuracy, data collected by users' phones will likely be used to augment carriers' legacy location determining techniques.


Potential location enhancing techniques include:

  • Smartphone provided GPS location.
  • Proximity to WIFI and wireless LAN switches with locations stored in the National Emergency Address Database (NEAD). Since October 2016 West Corporation has been contracted maintain this database.
  • Low power Bluetooth beacons. Increasingly these beacons are used by commercial Location Based Services (LBS) companies to track and influence consumer behavior.
  • Smartphone provided barometric pressure, similar to that used by a class of altimeters, to provide an approximate "Z" (elevation) coordinate.
  • Other commercial location beacon technology increasingly featured in Internet of Things (IOT) devices.
  • Smartphone accelerometer data which can determine heading and speed.
  • Near-field communications radio-frequency identification (RFID) technology as used in smart badges is starting to appear in phones and could be used for enhanced location.
  • Datamining subscriber info for "highly probable" locations such as known home or work addresses.
  • Visual data captured by smartphone cameras and compared to graphic image databases.


As yet, none of these techniques are being used in determining location, however, the Cellular Telephone Industry Association (CTIA) is conducting a feasibility study/test of some of these techniques in an indoor location testbed lab to evaluate the effectiveness of participating Location Based Services (LBS) providers. This study is being conducted by the Alliance for Telecommunications Industry Solutions (ATIS).


An additional approach that is being considered is rather than enhancing emergency 9-1-1 location services for the wireless carriers, some LBS providers are bypassing network location altogether and imbedding their location feeds directly into CAD, 9-1-1 telephony and GIS systems.


Depending on how accurate the provided cellular network location data is in the future, there may be the availability of enhanced location subscription services which provide further, potentially lifesaving information.


As currently structured, PSAPs will continue to receive the base information that their currently location providers may provide, but as these technologies are tested and proved, PSAPs will be afforded the opportunity of contracting with other location based providers for additional/enhanced location information not provided by their current 911 company.


As part of its dedication to assisting public safety agencies implement NG911, Winbourne Consulting will continue to monitor and evaluate these new technologies.

Winbourne Happenings


County of San MateoSan Mateo County, CA has contracted with Winbourne Consulting to complete a CAD-to-CAD Project. Tasks include a C2C Strategic Plan, Development of RFP Requirements, RFP Response Evaluation and Scoring; and Contract Negotiations.


California Department of JusticeWinbourne Consulting has been awarded a contract to assist the California DOJ to investigate the feasibility and costs associated with implementing a Statewide IBR system. The project will consist of 2 phases:

  • Phase 1, develop and implement a NIBRS-compliant DOJ repository (i.e. Statewide IBR system) and transition the 42 NCS-X sample agencies
  • Phase 2, transition approximately 700 remaining California reporting agencies (i.e. California LEAs) to the new DOJ repository.


This project is part of the national effort to transition from summary based UCR crime reporting to incident based crime reporting (IBR). States are expected to convert to an IBR system by 2021.


Local Public Safety News


Winbourne Consulting attended the semi-annual New York State 911 Coordinators conference in Lake Placid NY from Sep 20 - 22nd. There were a number of relevant and informative presentations by the NY State FirstNet team, the NY State GIS Committee, as well as updates on NG911 efforts in the state from the team at the Office of Interoperable Emergency Communications. In addition, the attendees discussed the commitment that NY City has for utilizing the many benefits of NG911 for potential regional call routing and call handling efficiencies in the future.


Also of interest, Verizon's network transformation team, led by Janet Gazlay Martin, described the ongoing project to convert a substantial number of Verizon's nearly 2,000 Central Offices from copper to fiber. Ms. Gazlay Martin explained that 8 Verizon "wire centers" and 6 towns are already fully converted to fiber, with measurable benefits to customers and Verizon.

Industry Events


Envision the future of emergency communications: October 12, 2017 | Austin, Texas

This one-day event is for managers and executives of today and tomorrow looking to get quickly up to speed on the very latest and most relevant topics to prepare for the future of emergency communications.



Every year, the IACP Annual Conference and Exposition supplies you and your department with powerful advantages, bringing together an unmatched educational program, renowned keynote speakers, community-building special events and the largest collection of tactical equipment and technology solutions available for law enforcement. Join thousands of dedicated professionals from federal, state, county, local and tribal agencies at IACP 2017 — you and your team will get the intelligence, strategies and solutions you need to sharpen your edge and better serve and protect.

Articles of Interest


4 Carriers Deploy Wireless Emergency Alerting from Interop Technologies

GCI in Alaska, MobileNation in Illinois, Nemont in North Dakota and PTCI in Oklahoma deployed wireless emergency alerting technology from Interop Technologies. As a Federal Emergency Management Agency certified gateway host, Interop's eWEA solution supports operators on various 3G and 4G networks.


Verizon Proposes FirstNet Alternative

Verizon is building out its own network for public safety and first responder organizations, hoping to offer the enhanced services to users of its national wireless network. "We've proposed a network solution we believe will achieve the mission of FirstNet, as well as maintain the competitive nature of the communications marketplace," said Michael Maiorana, senior vice president of Verizon Enterprise Solutions.


DHS Awards Apcerto $1.6M for Mobile App Security Research

Apcerto received a $1.6 million cooperative agreement from the Department of Homeland Security Science and Technology Directorate to research and develop solutions for normalizing and rating mobile applications based on predefined standards, as well as to develop a framework for orchestrating the entire mobile application security process.


LA Launches Cyber Lab to Share Threat Data

To help strengthen cybersecurity for local businesses, Los Angeles is launching Cyber Lab, a public-private partnership that will disseminate threat intelligence generated by its Integrated Security Operations Center. Adam Gertz, director of policy for the Los Angeles mayor's public safety office, told the Los Angeles Times that CyberLabLA would allow smaller businesses to have better intelligence on the cyber threats they could be facing. "It would take huge effort for one small organization to know about everything," he said.