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April 2019

Winbourne Consulting is pleased to announce that Senior Consultant Chris Robbins, PMP,.....

April 2019

Winbourne Consulting, LLC was awarded a subcontract by Homeland Security Solutions, Inc......

April 2019

Winbourne Consulting was selected by the Huntington Beach Police Department (HBPD) to provide consulting services.....

April 2019

Winbourne Consulting is providing subject matter expertise to assist Dane County, WI Emergency Communications Center......

March 2019

Winbourne Consulting is assisting the City of Springfield, Massachusetts in the implementation of their body-worn.....

March 2019

Winbourne Consulting attended the CAL NENA Conference held from March 10th – 13th. Winbourne Senior Consultant.....

An organization called FirstNet Users has been formed to help facilitate communication between FirstNet users and the FirstNet organization.

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President Trump Signs Kari’s Law

February 16, 2018. President Donald Trump today signs into law H.R. 582—legislation better known as Kari’s Law—requiring that emergency callers can dial 911 directly from phones associated with multi-line telephone systems (MLTS) that are commonplace in hotels, offices and other enterprises.


NG911 NOW Coalition – Gap Analyses and Potential Resolution Strategies

Executive Summary

There is little question that Next Generation 9-1-1 (NG9-1-1) will forever change how emergency services are provided in the United States. The capabilities of NG9-1-1 technology will provide the nation’s public safety answering points (PSAPs) and first responders with vitally important information that was inconceivable in an environment dominated by legacy technology. The result will be a dramatic improvement in both lives and property saved, as well as the safety of our nation’s first responders.


However, many challenges will need to be resolved—in the areas of Governance, Funding, Technology, Operations and Education—before NG9-1-1 not only comes to fruition, but more importantly becomes ubiquitous across the U.S. In order to promote more effective and timely NG9-1-1 deployment, the NG9-1-1 NOW Coalition has analyzed each of the challenges (or “gaps”) to timely deployment, has identified potential strategies to address them, and seeks input from the public safety community, industry, and other affected stakeholders on where to place the highest priorities.


The Coalition utilized working groups comprised of experts from the public safety community and industry to identify those gaps most critical to timely and effective NG9-1-1 deployment and to identify potential strategies for eliminating or resolving those gaps. A summary of the working groups’ key recommendations follows:

  • Governance

Develop legislation to support increased national and state-level NG9-1-1 leadership and support including a model regulatory framework to facilitate coordination between the local 9-1-1 authorities, state executive and legislative leadership and state regulators. This legislative effort would be closely tied to strategies focused on obtaining additional NG9-1-1 funding resources.

  • Funding

Complete a high-level cost estimate for deploying NG9-1-1 across the country, and secure additional funding for NG9-1-1 through federal legislation.

  • Technology and Operations

Develop a comprehensive national NG9-1-1 implementation plan that addresses both state and regional deployment models, assists in defining the roles and responsibilities of all stakeholders concerning all NG9-1-1 transitional and functional elements, and identifies an organization to lead the development of operational best practices for ESInet deployments

  • Education

Educate the public safety community, the general public and policy makers on what NG9-1-1 can offer to improve public safety and national security, focusing on the benefits of NG9-1-1, the consequences of delayed NG9-1-1 deployment, and the importance of sufficient and sustainable funding.


Key Priorities for Action

The analyses and recommendations of the working groups have provided the Coalition with important insight on those gaps that are most critical to timely NG9-1-1 deployment and clarity on how to most effectively address those gaps. Based on those recommendations, the Coalition has tentatively concluded that its efforts should focus on the following key priorities:

  • Develop and implement a legislative strategy that will accelerate the deployment of NG9-1-1 systems nationwide by promoting more effective governance structures and policies and increasing the funds available for NG9-1-1.
  • Support and expand current initiatives that are already underway, including the FCC’s Task Force on Optimal PSAP Architecture (TFOPA), the National 9-1-1 Office’s NG9-1-1 Cost Study, and continued development of i3 and associated NG9-1-1 standards.
    • Develop and implement a comprehensive education campaign to promote a broader understanding of NG9-1-1, its capabilities and benefits, as well as the limitations of current 9-1-1 services and the significant consequences of delayed deployment.
    • Expand support and outreach through the development of a Partners Program that would seek to align the Coalition’s initiatives with those of other organizations that have resources and expertise to assist in accelerating NG9-1-1 implementation.
    • The Coalition seeks input from the public safety community, industry, and other affected stakeholders on these tentative recommendations, and will continue to assess areas where it can provide the greatest benefit as the work to advance NG9-1-1 implementation continues.


The Coalition’s Web site can be found at or E-mail to


Click here for a full copy of the report including Gap Analysis and Potential Resolution Strategies


Support the NG911 NOW Coalition

Realizing how important the deployment of Next Generation 911 (NG911) is to public safety; several of the leading public safety organizations recently came together in unprecedented fashion to form a coalition focused on accelerating the deployment of NG911. These industry thought leaders include representatives from the National Association of State 911 Administrators (NASNA), the National Emergency Number Association (NENA), and the Industry Council for Emergency Response Technologies (iCERT), and is supported by the NG911 Institute, other governmental partners, members of academia, and public safety organizations. The National 911 Program Office is coordinating the work of this Coalition. On Feb 24th, the NG911 NOW Coalition publically kicked off its campaign and announced its goal: “By the end of the year 2020, all 911 systems and call centers in all 56 states and territories will have sufficiently funded, standards-based, end-to-end IP-based capabilities, and will have retired legacy 911 systems, without any degradation in service.” Winbourne Consulting is proud to be an active participant in this Coalition, with Lisa Madden, our Director of NG911 Solutions, chairing the associated Working Group within iCERT, and representing iCERT at this important announcement. More information on this important initiative can be found at


Lessons Learned from Prior 911 Implementations

History can teach us valuable lessons if we pay attention to it. The attached article by the Industry Council for Emergency Response Technologies (iCERT), an organization of which Winbourne Consulting, LLC is an active and longtime member in good standing, offers valuable insights to some very important and hard-earned lessons gleaned from the history of implementing various generations of 9-1-1 in the United States.


Winbourne Consulting recommends this article to you as a valuable presentation of the historical roadmap that our industry has followed over the past half century. We also want to emphasize the importance of reflecting on and learning from this history when embarking on a future path. Now that our industry is firmly engaged in planning and implementing NG 9-1-1, the information shared in this article can remind us of the lessons learned along the way.


As Mark Twain once said, “History doesn’t always repeat itself, but it does rhyme.”



And What It Means for the Future of Emergency Communications


Body Worn Cameras

Consulting Services to Law Enforcement


Next Generation 9-­1-­1

Municipal Broadband Networks, and FirstNet Capabilities


911 CPR Final Report • May 1, 2012

City of New York 9-1-1 Call Processing Review (911CPR)



Winbourne Consulting provides technology and management consulting services to help government agencies and private sector corporations accomplish their goals. We work on technology, business and operational issues, identify problem areas, and partner with our clients to plan and implement effective solutions.



Consultancy for the Development of Policy Recommendations on Enhanced Access to Emergency Services in Jamaica...


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Winbourne Consulting was selected by Westminster, CO to provide subject matter expertise and assistance in replacing its...


Winbourne presented an actionable phased consolidation approach to the City of Poughkeepsie, NY with a public...



  • APCO International
  • IACP (International Association of Chiefs of Police)
  • iCERT
  • IJIS Institute
  • International Fire Chiefs Association
  • National Academies of Emergency Dispatch
  • NENA (National Emergency Number Association)
  • Project Management Institute
  • Uptime Institute

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1621 N Kent Street, Suite 704

Rosslyn, Virginia 22209


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[P] 703.584.5350

[F] 703.935.1147


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