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NG911 NOW Coalition – Gap Analyses and Potential Resolution Strategies
There is little question that Next Generation 9-1-1 (NG9-1-1) will forever change how emergency services are provided in the United States. The capabilities of NG9-1-1 technology will provide the nation’s public safety answering points (PSAPs) and first responders with vitally important information that was inconceivable in an environment dominated by legacy technology. The result will be a dramatic improvement in both lives and property saved, as well as the safety of our nation’s first responders.
However, many challenges will need to be resolved—in the areas of Governance, Funding, Technology, Operations and Education—before NG9-1-1 not only comes to fruition, but more importantly becomes ubiquitous across the U.S. In order to promote more effective and timely NG9-1-1 deployment, the NG9-1-1 NOW Coalition has analyzed each of the challenges (or “gaps”) to timely deployment, has identified potential strategies to address them, and seeks input from the public safety community, industry, and other affected stakeholders on where to place the highest priorities.
The Coalition utilized working groups comprised of experts from the public safety community and industry to identify those gaps most critical to timely and effective NG9-1-1 deployment and to identify potential strategies for eliminating or resolving those gaps. A summary of the working groups’ key recommendations follows:
Develop legislation to support increased national and state-level NG9-1-1 leadership and support including a model regulatory framework to facilitate coordination between the local 9-1-1 authorities, state executive and legislative leadership and state regulators. This legislative effort would be closely tied to strategies focused on obtaining additional NG9-1-1 funding resources.
Complete a high-level cost estimate for deploying NG9-1-1 across the country, and secure additional funding for NG9-1-1 through federal legislation.
Develop a comprehensive national NG9-1-1 implementation plan that addresses both state and regional deployment models, assists in defining the roles and responsibilities of all stakeholders concerning all NG9-1-1 transitional and functional elements, and identifies an organization to lead the development of operational best practices for ESInet deployments
Educate the public safety community, the general public and policy makers on what NG9-1-1 can offer to improve public safety and national security, focusing on the benefits of NG9-1-1, the consequences of delayed NG9-1-1 deployment, and the importance of sufficient and sustainable funding.
Key Priorities for Action
The analyses and recommendations of the working groups have provided the Coalition with important insight on those gaps that are most critical to timely NG9-1-1 deployment and clarity on how to most effectively address those gaps. Based on those recommendations, the Coalition has tentatively concluded that its efforts should focus on the following key priorities:
Click here for a full copy of the report including Gap Analysis and Potential Resolution Strategies
Support the NG911 NOW Coalition
Realizing how important the deployment of Next Generation 911 (NG911) is to public safety; several of the leading public safety organizations recently came together in unprecedented fashion to form a coalition focused on accelerating the deployment of NG911. These industry thought leaders include representatives from the National Association of State 911 Administrators (NASNA), the National Emergency Number Association (NENA), and the Industry Council for Emergency Response Technologies (iCERT), and is supported by the NG911 Institute, other governmental partners, members of academia, and public safety organizations. The National 911 Program Office is coordinating the work of this Coalition. On Feb 24th, the NG911 NOW Coalition publically kicked off its campaign and announced its goal: “By the end of the year 2020, all 911 systems and call centers in all 56 states and territories will have sufficiently funded, standards-based, end-to-end IP-based capabilities, and will have retired legacy 911 systems, without any degradation in service.” Winbourne Consulting is proud to be an active participant in this Coalition, with Lisa Madden, our Director of NG911 Solutions, chairing the associated Working Group within iCERT, and representing iCERT at this important announcement. More information on this important initiative can be found at www.ng911now.org.
History can teach us valuable lessons if we pay attention to it. The attached article by the Industry Council for Emergency Response Technologies (iCERT), an organization of which Winbourne Consulting, LLC is an active and longtime member in good standing, offers valuable insights to some very important and hard-earned lessons gleaned from the history of implementing various generations of 9-1-1 in the United States.
Winbourne Consulting recommends this article to you as a valuable presentation of the historical roadmap that our industry has followed over the past half century. We also want to emphasize the importance of reflecting on and learning from this history when embarking on a future path. Now that our industry is firmly engaged in planning and implementing NG 9-1-1, the information shared in this article can remind us of the lessons learned along the way.
As Mark Twain once said, “History doesn’t always repeat itself, but it does rhyme.”
Winbourne Consulting provides technology and management consulting services to help government agencies and private sector corporations accomplish their goals. We work on technology, business and operational issues, identify problem areas, and partner with our clients to plan and implement effective solutions.
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